I. General

1. The Site is operated by Muchogaming N.V (the "Company"), with registered address at 9 Abraham de Veerstraat, Willemstad, Curacao, offering online gambling products and services under Curacao legislation.
2. These terms and conditions ("Terms and Conditions") govern your ("You", "Your" or "Player") use of the online and mobile gaming services provided to You by the Company. These Terms and Conditions should be read carefully by You in their entirety prior to Your use of the Services. Please note that these Terms and Conditions constitute a legally binding agreement between You and the Company.
3. These Terms and Conditions incorporate Our privacy policy and by agreeing to these Terms and Conditions You confirm that You also accept and agree to Our privacy policy (You can review Our privacy policy by clicking here)




II. Definitions

4. In these Terms and Conditions, the following words and phrases shall (unless the context otherwise requires) have the meanings set out beside them:
   • "$ CA" - shall mean the currency with which You registered Your Account.
   • "Account" shall mean a personal account opened by an individual, solely for such individual to enable such individual to play the Games at the Site.
   • “Bet” shall mean a bet placed by You on an Event.
   • "Games" shall mean any of the games made available on the Site including Events.
   • “Event” shall mean any event upon which a Bet is available on the Site.
   • "Illegal Actions" shall mean illegal, unlawful, fraudulent, or other improper activities (including, but not limited to, (i) collusion between Players, (ii) the use of devices and software such as robots, (iii) sale, transfer and/or acquiring Accounts from other Players, (iv) transfer of funds amongst Players' Accounts), as well as breaking into the Site or attempting to do the same, (v) match fixing or otherwise influencing an Event and/or the outcome of any Bet contrary to applicable legislation and/or the rules of the relevant matches, as well as breaking into the Site or attempting to do the same, (vi) knowingly attempt to circumvent the Company's systems by using a virtual private network connection, (vii) intentionally disconnecting from a game while playing on the Sites, and/or (viii) circumventing the company’s security and prevention system by altering any of the registration details or providing misleading, inaccurate or incomplete personal and/or payment details, or verification information to the Company.
   • "Restricted Territories" shall mean the following countries: Belize, British Virgin Islands, United Kingdom, Israel, Member States of the European Union, the United States of America and additional jurisdictions blocked by the Company at its sole and absolute discretion. This list may be amended by the Company, at its sole and absolute discretion, from time to time.
   • "Services" shall mean the Company's Games and any other services and activities offered at the Site.
   • "Site" shall mean any website and/or mobile site and/or mobile application owned, operated or hosted by the Company.
   • "We", "Our" or "Us" shall mean the Company, its employees, directors, officers, agents, suppliers, consultants and/or contractors ("Associated Persons") as well as any subsidiaries and/or affiliated corporate entities and/or any of the Associated Persons of such subsidiaries and/or affiliated corporate entities.




III. Subordination to the Terms and Conditions and the Binding Effect Thereof

5. By using the Site, registering at the Site, or by participating in one of the Services, You agree to be bound by and to act in accordance with the Terms and Conditions, as they may be updated from time to time, without any reservation.
6. The Company reserves its right to amend these Terms and Conditions at any time, in its absolute and exclusive discretion. You will be notified of any changes to the Terms and Conditions, by posting the new version of the Terms and Conditions on the Site. If You do not wish to be bound by such amendment You must stop using the Site and Services and close Your Account in accordance with these Terms and Conditions.
7. These Terms and Conditions supersede all prior agreements between the parties in relation to its subject matter and constitute the entire and whole agreement between You and the Company. You confirm that, in agreeing to accept these Terms and Conditions, You have not relied on any representation except for any express representation made by the Company in these Terms and Conditions.




IV. Who is Entitled to Participate

8. You may only use the Services if You comply with all of the following:
   1. You are at least eighteen (18) years old or of legal age as determined by the laws of the country where You live (whichever is higher); in this respect, the Company wishes to draw Your attention to the fact that underage gambling is an offence;
   2. You are the owner of a valid payment method (or authorized to use a valid payment method by the owner of that valid payment method);
   3. You do not violate any law or regulation as a result of using the Services. In this context, You agree that if You reside or are present in any jurisdiction that prohibits using the Services offered at the Site (including without limitation any of the Restricted Territories) You shall not participate in the prohibited activity; and You are not a player or otherwise have any connection or can have any influence over an Event and/or any outcome of a Bet.
9. The Services are intended only for Players who are not prohibited by the laws of any applicable jurisdiction from gambling on the internet and/or mobile devices. The Company does not intend to enable You to contravene applicable law. You represent, warrant and agree to ensure that Your use of the Site and/or the Services will comply with all applicable laws, statutes and regulations. The offering or availability of the Services shall not be deemed or interpreted as an offer or invitation by Us to use the Services, if You reside in a place in which such use is currently forbidden by law (including without limitation the Restricted Territories), or where the Company, in its sole and absolute discretion, elects not to offer Services. You shall be solely responsible for determining whether Your use of the Site and/or Services is legal in the place where You live and/or use the Site and/or Services. We make no representations or warranties, expressed or implied, concerning the legality of the Services and/or of the Site and/or of any person's participation in the Services through this Site, and shall not be responsible for any illegal use of the Site by You. It is Your responsibility to ensure that You comply with any and all laws applicable to You before registering or participating in any of the Services through this Site. You should consult with legal counsel in the applicable jurisdiction about the legality of Your use of the Site and/or the Services.
10. Until We have satisfactorily completed age verification, You will not be permitted to withdraw any winnings from Your Account. In addition, the Company reserves the right at any time to request from You evidence of age and if satisfactory proof of age is not provided, then the Company may freeze Your Account and/or prohibit any further gambling via Your Account. In the event that it is found that You are under the age of 18, or the legal age as determined by the laws of the country where You live (whichever is higher), then the Company shall close Your Account and return to You all funds deposited, but the bonuses, winnings and bonus winnings shall not be paid and will be voided.
11. Employees, directors and officers of the Company, as well as members of their families, affiliates or subsidiaries, and all other persons connected, directly or indirectly, to the computer systems or the security system employed by the Company, as well as any person involved in the operation of this Site and the establishment thereof, including, but not limited to advertising, promotion and fulfilment agencies, insurers and legal advisers, webmasters and web suppliers and family members thereof, are not entitled to participate in any of the Services. For the sake of good order it is clarified that any person who is not entitled to participate as aforesaid - as well as any other person who substitutes such excluded person - is also not entitled to any of the prizes afforded or referred to by the Site, and the Company reserves the right to suspend the Account (including freezing all funds deposited within) and void all bonuses, winnings and bonus winnings in the Account.




V. Account Registration

12. Anyone interested in participating in the Services is obliged to register and open an Account at the Site.
13. The Company shall review the details, information and documentation provided by You as a part Our "know your customer" process. The Company will carry additional “know your customer" process upon any special circumstances including, but not limited to, high fraud score, suspicious details provided, a high number of deposits, various IPs used to access the Account, abnormal game play activity and Your jurisdiction.
14. You shall be fully and solely responsible to reserve in confidentiality Your user name and password ("Identification Details") and not to transfer them to another. The full responsibility for an unauthorized use of Your Identification Details lies solely with You, and You alone will bear all responsibility derived from any unauthorized use of Your Identification Details. If You misplace, forget or lose Your Identification Details because of anything other than the Company's error, the Company shall not be liable for any direct or indirect loss associated with such occurrence.
15. You are only allowed to have one Account at this Site. If You open more than one Account, the Company may block or close any or all of Your Accounts at its sole and absolute discretion and You will forfeit some or all of the funds held in Your Accounts, at the Company’s sole and absolute discretion.
16. The Company may at its sole and absolute discretion and without having to provide justification, refuse to open an Account or close an existing Account.
17. You hereby represent that the registration of Your Account is done personally by You and not by and/or for any third party.
18. By opening an Account, You hereby represent, warrant, acknowledge and undertake that (a) the details You submit during the registration process are true and correct, and that You will update them, immediately upon any change thereto, (b) Your Account is for Your personal use only and shall not be used by any third party, (c) any funds You deposit in Your Account may and will be used by You solely for playing the Games and/or using the Services, (d) the Company is not a financial institution and any funds in Your Account shall not accrue any linkage differentials and/or interest, (e) You are of sound mind and You are capable of taking responsibility for Your own actions, (f) it is Your responsibility to read and understand the Games rules and procedures and that You fully understand these rules and procedures, (g) You understand that the use of the Games carries with it a risk of losing funds wagered in the Games, (h) You will cooperate with the Company and provide it with all requested documentation in a full, complete and truthful manner, (i) You have verified and determined that Your use of the Services does not violate any laws or regulations of any jurisdiction that applies to You, (j) You are solely responsible for recording, paying and accounting to any relevant governmental, taxation or other authority for any tax or other levy that may be payable due to Your use of the Site (including, but not limited to, payment of winnings), (k) You will use the Services in good faith towards the Company and others using the Services, (l) You will be solely responsible for all Your losses resulting from placing bets at the Site and playing the Games, (m) the Company may at its sole and absolute discretion, decide whether to open, maintain and/or close Your Account, as well as suspend Your Account, including withholding, freezing and/or confiscating all funds in Your Account and/or voiding all bonuses, winnings and bonus winnings in Your Account, (n) You shall be solely responsible for maintaining the confidentiality of Your Identification Details, and for any and all actions and transactions taken in connection with Your Account by anyone who enters Your Account while using Your Identification Details, and all such actions and transactions shall be deemed as actions and transactions taken by You, (o) You will immediately inform the Company of any suspected unauthorized use of Your Account, (p) You shall not make any charge backs and/or deny or reverse any payment made by You in connection with the Services, and You shall reimburse Us for any loss or damage We may incur as a result of any such action, and in any event You will promptly pay any and all of Your debts to Us, and (q) You shall indemnify Us and hold Us harmless, from and against all direct and indirect claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of or in connection with any breach of these Terms and Conditions by You, and any other liabilities arising out of Your use of the Site and/or Services or any unauthorized use of the Your Account by any third party.
19. You further represent, warrant, acknowledge and undertake that (a) You will not use Your Account, and will not allow any third party to use Your Account, for any Illegal Actions, (b) in case You will perform any Illegal Action the Company shall be entitled to disclose any and all of Your details and information to the relevant authorities, and to suspend Your Account, including withholding, freezing and/or confiscating all funds in Your Account and/or voiding all bonuses, winnings and bonus winnings in Your Account, (c) all money that You deposit into Your Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source; (d) You shall be solely responsible for all losses, liabilities and damages incurred as a result of any Illegal Action performed by You and You shall indemnify Us for any such losses, damages and liabilities, (e) You have not had an Account in the past which was terminated or suspended by the Company, (f) the means of payment (e.g. credit card) You provided the Company in connection with Your Account are owned by You and in Your name (or that the owner of the means of payment provided You with all required consent to use that means of payment for placing a wager via the Site, and You are acting within the confines of that consent) and was not stolen or reported as lost, (g) We are not obligated in any form or manner to validate the consent granted to You by the owner of the means of payment which You use, and (h) You are not and You have not notified the Company that You are addicted to gambling.




VI. Account Operation

20. It is unlawful to deposit any money in Your Account from ill-gotten means, and You will not make such deposits. Without derogating from the above, You hereby acknowledge that the Company will check all transactions to prevent money laundering, and will report any suspicious transactions to the relevant authorities.
21. You are prohibited from transferring or selling your Account to any other person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. This prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.
22. Availability of each payment method depends on Your registration country and chosen currency. Your Account will be credited with the deposit only after the deposit is confirmed by the Company and the relevant payment method; until such confirmation is received, Your Account will not include such deposit in the Account's balance. The Company does not provide credit, nor does it participate in, arrange, permit or knowingly facilitate the giving of credit. Please be advised that deposits made via certain payment methods incur fees and/or commissions charged to such deposits, as detailed in the Deposits page.
23. Your attention is drawn to the fact that the Company imposes certain deposit limits, at its discretion and subject to various reviews and verifications performed by the Company. These could vary over time and in accordance with various characteristics relating to each customer and deposit
24. It is Your responsibility to notify the Company immediately of a lost or stolen payment method, or of any change in the payment method or its details; any losses and damages caused due to Your failure to provide such immediate notification will be solely borne by You, and We will not be liable for any such losses and damages.
25. You are not allowed to transfer funds from Your Account to other Players or to receive money from other Players in Your Account, or to sell, transfer and/or acquire Accounts from other Players.
26. In any case in which You have not logged into Your Account for a period of 10 (ten) months, then Your Account becomes a dormant Account, in which case the Company shall charge an administrative fee equivalent to 10% per month and deduct it from Your real money balance in Your Account. Upon logging into Your Account, Your Account shall cease to be a dormant Account; however, all administrative fees deducted until such time will not be returned to You.
27. You may ask at any time to close Your Account by sending an email to the Company's customer support at customersupport@instantgamesupport.com, and You will be contacted by customer support accordingly in order to facilitate such request.
28. Once a Bet is placed, it cannot be changed or cancelled.
29. A Bet placed after the Event commences (save for in play betting) and/or a Bet placed after the result of the Bet is known, are invalid and do not entitle You to receive any winnings from such a Bet; the sum of the Bet shall be returned to You in such a case.
30. The Company may offer a cash-out feature in some Bets on some Events, at its sole and absolute discretion. This feature, if offered, will allow You to cash-out part or all of Your Bet prior to the end of the Event upon which You placed the Bet. The return provided to You according to the cash-out feature will change during the Event and will be determined by the Company at its sole and absolute discretion. We are under no obligation to provide the cash-out feature in any Event and/or Bet and can cancel this feature altogether without being required to provide any notice about it.
31. The result of the Bet is confirmed by the Company in accordance with official results published by the applicable governing bodies arranging the Events and/or according to alternative sources of information; in an event of a conflict between the official results and other sources of information, the Company shall determine the result of the Bet at its sole and absolute discretion. If the Company is unable to determine the result of the Bet, the Bet will be void and the wager will be returned to You.
32. Subject to Section ‎31, the Company will publish the result of the Bet on the Site, and the Account shall be credited with winnings (if any) within 72 hours of the Company publishing the result of the Bet. In an event of conflict between the results published on the Site and the results registered with the Company’s systems (or with systems operated on the Company's behalf by third parties), the latter shall prevail.




VII. Withdrawals

33. When You request a withdrawal, the funds requested are transferred to the payment method(s) You initially used to deposit.
34. In case where Your payment method is not available for withdrawal due to third party's policy's restrictions, the withdrawal will be made to another payment method available to You.
35. If You have outstanding deposits, the Company reserves the right to postpone or halt withdrawal payments until all deposits are received and confirmed.
36. Should Your bank or payment method charge a processing fee in connection with the withdrawal, the payment of this fee is Your responsibility and such fee shall be deducted from the funds withdrawn.
37. In a case where We cease to offer Our Services in a specific jurisdiction, a reasonable processing fee (beyond that stated in Section ‎35) may be charged to You upon withdrawal.
38. The maximum withdrawal amount per Account is $ CA20,000 per month. In case of progressive jackpots, the winnings can be withdrawn at once in full amount, The Company may, at its sole and absolute discretion, increase these limits to Our valued Players. Minimum Withdrawal Amounts: Wire transfer/iDEAL/Trustly: $ CA50 Cheque: $ CA30 Skrill (Moneybookers), Neteller, credit card, debit card and Paysafecard: $ CA20 Requested withdrawal amounts that are below the minimum sums listed above will not be processed.For further information please contact Our customer support at: customersupport@instantgamesupport.com
39. As a measure to protect You from online fraud, We may sometimes require identity verification before processing a withdrawal. You may be asked to show one or more of the following documents (or additional documents not listed below) to the Company:
    1. Payment method: A clear, legible copy of both sides of the card is required and/or screenshots of the e-wallet used to deposit. For security reasons, the middle eight numbers on the front of the card and the three-digit code on the back of the card's copy must be crossed out.
    2. Proof of address: This can come in the form of a recent utility bill or credit card statement that shows Your full name and address as listed in Your Account. For credit card statements, the middle eight numbers on the front of the card and the three-digit code on the back of the card must crossed out for security reasons.
    3. Photo ID: A recent photographic identifying document is required in order to process Your first withdrawal. The ID can be a copy of a valid passport, driver's license or national ID card. Your name, photograph and signature must appear on the copy sent to Us. In some cases, You may be asked to have Your documents signed and stamped by a qualified notary or solicitor as proof of legitimacy.
40. We reserve the right to require additional documentation where Your cumulative withdrawals amount to $ CA1,500.
41. Required documentation will have to be provided within 7 (seven) days following the request by the Company; should the documentation not be provided within this timeframe, or false or misleading documentation is provided, then the Company may, at is sole and absolute discretion, withhold any withdrawals, seize and/or confiscate the entire balance of Your Account and/or close Your Account .
42. Should concerns arise regarding your documentation in connection with Anti-Money Laundering or similar issues, then the Company may request notarized documents and suspend or close Your Account, including freezing or confiscating the entire balance of Your Account.
43. Without derogating from any other provision of these Terms and Conditions, before any withdrawal is processed, Your gameplay will be reviewed for any irregular playing patterns. Should the Company deem that irregular gameplay has occurred, the Company reserves the right to withhold any withdrawals, seize and/or confiscate the entire balance of Your Account and/or close Your Account.
44. In order to make a withdrawal, click on the "Cashier" icon, followed by the "Withdrawal" option. The select Your preferred withdrawal method, fill out the relevant form as per the withdrawal method chosen, click "Withdraw" and the withdrawal process will begin.
45. For assistance with withdrawals or any other matter, feel free to Contact the Company at customersupport@instantgamesupport.com




VIII. Responsible Gaming & Self-exclusion

46. Always remember that the Services are for Your personal entertainment; they are not meant to make You rich overnight and there are no winnings formulas. Make sure to budget Your money and know the game rules. We suggest that You employ measures aimed towards gambling responsibly, such as timers or other forms of reminders and/or duration, wagers and loss restrictions while gambling.
47. You may exclude Yourself from the use of the Services for any definite or indefinite time via the responsible gaming section in the client interface or by contacting our customer support via customersupport@instantgamesupport.com, in accordance with Your decision to be provided to the Company. Prior to confirming Your self-exclusion request, You will be provided with information regarding the consequences of self-exclusion. Should You decide to be self-excluded, We encourage You to consider extending Your self-exclusion to other remote gambling operators currently used by You. Any undetermined bets at the time of Your self-exclusion will be settled in the normal way, according to the normal timescales and, if subsequently applicable, winnings paid to You. Any self-exclusion Account blocks cannot be undone during the agreed self-exclusion period.
48. Following Your request to be self-excluded: (i) Your Account will be closed and any funds held in Your Account will be returned to; (ii) As soon as practicable after Your request to be self-excluded is submitted to the Company, You will cease to receive any marketing materials relating to the Services; provided, however, that this will not extend to blanket marketing which is targeted at a particular geographical area and where You would not be knowingly included.
49. It is hereby clarified that regardless of the length of Your self-exclusion period, at the end of such self-exclusion period, the self-exclusion will end and You will be allowed to commence wagering with the Company and also receive marketing materials.
50. In requesting self-exclusion, You agree to provide full and accurate personal details, now and in the future, so Your access/use of the Site and Services can be restricted. If You do choose to self-exclude, We will use all reasonable endeavours to ensure We comply with Your self-exclusion. However, in agreeing to self-exclude, You accept that You have a parallel obligation not to seek to circumvent the self-exclusion. Accordingly, We have no responsibility or liability for any subsequent consequences or losses howsoever caused that You may suffer or incur if You commence or continue to gamble through additional online accounts where You have changed any of the registration details or You provide misleading, inaccurate or incomplete details or otherwise seek to circumvent the self-exclusion agreed. Any self-exclusion, time out or any similar action will be valid across all websites operated by the Company.
51. Company will make reasonable efforts to try to prevent the opening of new Accounts, but it is Your sole responsibility not to open new Accounts. Company cannot be held accountable for potential losses on other Accounts.
52. If You are uncertain whether to exclude Yourself from the site, ask Yourself the following:
    1. Have You been diagnosed with an addictive disorder previously?
    2. Do You place bets while under the influence of alcohol or other substances?
    3. Is gambling interfering with Your daily life?
    4. Are You trying to recover previous loses by placing more bets?
    If You answered ‘yes' to one or more of the questions above, it is strongly recommended that You contact the customer support team and ask to be excluded as well as seek professional help.




IX. Bonus Policy

53. Once You make an eligible deposit according to a promotion offered on the Site, You immediately receive a Deposit Bonus. The Deposit Bonus, in the form of bonus money, free bets and/or free spins, will appear in Your bonus balance.
54. Deposits made with Skrill are excluded from all bonus offers.
55. In addition, the Company may offer You a Complimentary Bonus, in the form of bonus money, free bets and/or free spins. The Complimentary Bonus will appear in Your bonus balance.
56. Where a Site provides a Registration Bonus, then once You register with the Site, enter valid personal details and activate Your Account, You are eligible to receive the Registration Bonus; provided solely if You are a new registrant and never had an Account with the Site. The Registration Bonus can be provided in the form of bonus money, free bets and/or free spins. The Registration Bonus will appear in Your bonus balance. Any player can receive only one Registration Bonus with each Site.
57. You can receive up to 5 (five) Registration Bonuses, 5 (five) casino welcome bonuses and 1 (one) sport welcome bonus on the Company's network. In addition, You can receive up to 5 (five) free bet bonuses per month in Your Account.
58. Your wagering is first deducted from the real money balance. When Your real money on Your balance is nil, the wagering will be done from Your bonus balance. If the wager You make is higher than the amount of real money on Your balance, then the wager will be composed from the sum of real money on Your balance and the remainder of the wager - from Your bonus balance. Any Winnings from such a wager shall be split between real money and bonus balance according to the sum of real money and bonus balance used in such a wager. If, at a later stage, Your real money on Your balance is higher than zero, any wagering you perform from that stage will once again be from the real money on Your balance.
59. Only wagers made with Bonus Funds will contribute towards the wagering requirement as provided in Sections ‎68-‎70 (the “Requirement”). Only wagers made after the first successful deposit will contribute to the Requirement. Wagers made with real money will not count towards the Requirement. If You have more than one active bonus, the winnings and the contribution towards the Requirement are divided between these bonuses according to the initial sum of each bonus. By way of example, if You have three active bonuses, the initial sum of the first was of $ CA2, of the second was of $ CA3, and of the third was of $ CA1, then the winnings and the Requirement will be calculated according to a 2-3-1 split.
60. The Bonus Funds cannot be cashed out, and can be used solely for wagering purposes; for the avoidance of doubt, the inclusion of the Bonus Funds in Your Account balance does not mean that the Bonus Funds can be withdrawn and such Bonus Funds will be deducted from Your Account balance for the purpose of withdrawal.
61. Only 5% (five percent) of wagers placed on all versions of video poker and/or power video poker shall be counted towards the Requirement; only 10% (ten percent) of wagers placed on all versions of Blackjack, Baccarat, Roulette, poker table games and/or jackpot games shall be counted towards the Requirement.
62. The following games will not contribute to the Requirement: Cool Buck, Cool Buck 5 Reels, Dragon Dance, Book of Oz, Bookie of Odds, Bikini Party, Koi Princess, Ozzy Osbourne, Bonanza, Diamond Mine, Beehive Bedlam , Fruit Blast, Epic Gems, 1429 Uncharted Seas, Jungle Spirit, Secrets of Christmas, Astro Legends: Lyra and Erion, Forsaken Kingdom, Baker's Treat, Eye of the Kraken, Golden Legend, Hugo 2, Lucky Angler, Pets Go Wild, Rage to Riches, Retro Reels, Retro Reels - Diamond Glitz, Retro Reels - Extreme Heat, Robin Hood Shifting Riches, Stardust, The Wish Master, Tomb Raider - Secret of the Sword, Tomb Raider, Tower Quest, Untamed Bengal Tiger, Untamed Giant Panda, Untamed Wolf Pack, Wheel of Wealth Special Edition, Wheel of Wealth, Reel Rush 2, Jack Hammer 2, Big Bad wolf, Starmania, Ragnarok, Hot Blizzard, Fishermen Gold . The Company shall be entitled, at its sole discretion, to add, from time to time, more games to aforementioned list of games that will not contribute to the Requirement.
63. Subject to the provisions of this Section, only one bonus can be active at the same time. All other bonuses (save for free spins and free bets) will be considered as “Pending Bonuses”, with their applicable wagering requirements commencing only once the Requirement in respect of the active bonus is met in full, or if the active bonus expires or is cancelled for any reason; in addition, if Your Bonus Funds go below $ CA0.50 , the next Pending Bonus (if any) will become active in parallel to the current active bonus. Any Pending Bonus (save for free spins and free bets) cannot be wagered and it will not appear in the bonus balance prior to becoming active, save for where the Bonus Funds go below $ CA0.50. The order of Pending Bonuses (save for free spins and free bets) becoming active will be on the basis of the time granting them to You. You can activate a Pending Bonus by cancelling the active and the Pending Bonuses prior to the Pending Bonus you wish to activate.
64. If You wish to cancel a bonus, the cancelation can be done under the Account tab > Bonus history tab; in which case the Bonus Winnings will be removed as well and will not be converted into real money.
65. You may withdraw Your real money balance (Your deposit and any winnings generated from the deposit) at any time. However, any request of withdrawal of funds from Your real money balance prior to completing the Requirement will cause the removal of the Bonus Funds from Your bonus balance in full and they will not be converted into real money; any Pending Bonuses will be removed as well.
66. The Bonus promotion may be subject to promotion-specific terms and conditions, which you are required to adhere to in order to be eligible to receive the Bonus and/or Bonus Funds, as well as to cash them out, as provided to You in the applicable marketing materials, which must be read in conjunction with these Terms and Conditions.
67. Any breach of these Terms and Conditions shall entitle the Company to cancel, revoke, seize and confiscate the Bonus, the Bonus Funds, Bonus Funds converted into real money and/or close Your Account.
68. Free money bonus
    1. All free money bonuses and the winnings generated from them are part of the Bonus Funds.
    2. The Bonus Funds generated from a free money bonus will be converted to real money only after wagering 50 (fifty) times the sum of the initial sum of the bonus (the "Requirement"). The Requirement must be met in full within 30 (thirty) days of the Bonus being credited to Your Account, otherwise the Bonus Funds will be removed from Your bonus balance in full and will not be converted into real money; for this purpose, the period in which the bonus is a Pending Bonus counts as part of that 30 (thirty) days' period.
69. Free spins
    1. The winnings generated from the free spins are considered as the initial sum of the applicable bonus, and the initial sum of the appliable bonus together with the winnings generated from it shall constitute the Bonus Funds.
    2. The Bonus Funds from a free spin bonus will be converted to real money only after wagering 50 (fifty) times the initial sum of that bonus (i.e., the winnings generated from the original free spins) (the "Requirement"). The Requirement must be met in full within 7 (seven) days of the Bonus being credited to Your Account, otherwise the Bonus Funds will be removed from Your bonus balance in full and will not be converted into real money and You will not be entitled to the free spins; for this purpose, the period in which the bonus is a Pending Bonus counts as part of that 7 (seven) days' period.
70. Free bets
    1. For the purpose of this Section, “Bonus Funds” shall mean the initial sum of the applicable bonus, i.e. the sum of the winnings generated from the free bets less the sum of the free bets wagered, together with the winnings generated from it.
    2. The Bonus Funds from a free bet bonus will be converted to real money only after wagering 10 (ten) times the initial sum of that bonus (i.e., the winnings generated from the original free bet less the sum of the free bet wagered) (the "Requirement"). The Requirement must be met in full within 7 (seven) days of the Bonus being credited to Your Account, otherwise the Bonus Funds will be removed from Your bonus balance in full and will not be converted into real money and You will not be entitled to the free bets; for this purpose, the period in which the bonus is a Pending Bonus counts as part of that 7 (seven) days' period. The Event on which the free bet and/or Bonus Funds are wagered must end and have a result prior to the expiration of the bonus for the purpose of the 7 (seven) days' requirement.
71. Rewards
    1. In order to participate in the Rewards program’s points collection and/or purchase an item with the points via the store, a player must make at least one (1) deposit of ten (10) Euros. Points and items are subject to limitations as set in the applicable terms and conditions. Any use and/or redemption contrary to those terms and conditions is null and void.
    2. Items purchased via the store will expire after 30 days from the date of the purchase.
    3. All items purchased via the store must be wagered a minimum of 50 (fifty) times in 30 days; failure to do so shall result in the expiry of the points and/or in revocation of all winnings generated from such bonuses.
    4. Winnings generated from free spin bonus purchased via the store are limited to $ CA20
    5. Winnings generated from items purchased via the store are limited to the lower of (i) 3 (three) times the items amount (and in the case of free spins – the bonus amount equals the winnings received from the free spin), or (ii) the total amount of deposits made by the Player until the date in which the bonus was received as a prize or redeemed at the store.
    6. In order to progress in the Rewards program’s levels, a player must collect the points required and make at least one (1) deposit of ten (10 Euros) in the last 30 days.
    7. All items purchased via the store are subject to all other items terms and conditions.
72. You shall be solely responsible for paying any relevant taxes levied in relation to the receipt of the Bonus Funds.
73. In the event that the Company deems, at its sole and absolute discretion, that You acted in bad faith in relation to a Bonus and/or tried to abuse a Bonus, You shall become ineligible to receive the Bonus Funds; such ineligibility may be determined and the Bonus Funds confiscated, and Your Account may be closed, even after the award of the Bonus Funds and/or the conversion of the Bonus Funds into real money. acting in bad faith and/or abuse includes, but is not limited to, trying to create an unfair advantage, registering multiple accounts within the Company's network in order to take advantage of any Bonus, and/or receiving the Bonus and/or wagering, alone or together with others, in a manner which provides for guaranteed profits irrespective of the outcome of the wagering.
74. Without derogating from any other provision in these Terms and Conditions, before any withdrawals are processed, Your play will be reviewed for any irregular and/or abusive playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular playing patterns. Additional examples of irregular and/or abusive playing patterns also include, but are not limited to: (i) placing single or multiple bets of a value of fifty percent or more of a Bonus on any single game, individual hand, or round, (ii) building a balance and significantly changing play patterns for example bet size, game types and bet structures etc. in order to meet the Requirement; (iii) placing large bets which result in a substantial gain followed and by a drop in bet size equal to or more than 65% of the previous average bet size until the Requirement is met; (iv) reserving real money funds in any incomplete game round in order to use Bonus Funds before real money gameplay is completed; (v) making large wagers and then substantially reducing the wagers to meet the Requirement; (vi) placing single bets equal to or in excess of the lower of $ CA5 or 5% of the value of the bonus or the lower of $ CA2 or 2% of the value of the bonus if You made a deposit via either Neteller or Skrill (including where such limit is exceeded due to any double up or other feature of any game) until such time as the Requirement for that Bonus has been met, (vii) moving from a low weighted game to a high weighted game after a large win for the purpose of meeting the Requirement, (viii) cooperating with other using the same betting patters, (ix) accepting a bonus or a promotion with the sole purpose of creating a positive expected value on bonus return, (x) delaying a game until the Requirement is met, and/or (xi) making new deposits while having free spin features or bonus features still available in a game . Should the Company deem, at its sole and absolute discretion, that irregular or abusive game play and/or betting techniques circumventing the standard house edge (including, but not limited to, martingale betting strategies, card counting as well as low risk betting in roulette such as betting on red/black in equal amounts) occurred, it reserves the right to confiscate the Bonus Funds (including, but not limited to, after awarding them and/or after converting them to real money) and close Your Account. The Company reserves the right to prevent players registered, logging in or depositing from certain jurisdictions from participating and being eligible for any or all promotions and bonuses, at the Company’s sole and absolute discretion.
75. Any non-insignificant breach of this chapter shall entitle the Company to cancel and revoke the Bonus Funds, and Your Account may be closed.
76. This Bonus Policy applies to all kind of bonuses, promotions and benefits granted to You in excess of the actual deposit made by You
77. The Company reserves the right to alter this chapter, cancel, modify or suspend any offer and any promotion at any time and without prior notice.




X. Powers and Authorities of the Company

78. The Company shall make commercially reasonable efforts to prevent any malfunctioning in the Site's activity and any errors in respect of Events and/or Bets, including, but not limited to, any errors in the odds, names of participants in the Events, handicaps and/or any other component of the Bet. However, in any event of a technical failure (or any other error) in the Site's systems for any reason whatsoever, the Company will be entitled to cancel Your participation in any of the Games, concerning which the malfunctioning has occurred. In such an event, Our responsibility and liability will be limited only to the participation fee and/or Bet sum that was paid by You for participating in such Game, and Your Account will be credited with such participation fee and/or Bet accordingly.
79. The Company reserves the right to cancel, terminate, modify or suspend the Services if for any reason, the Services cannot be conducted as planned, including, but not limited to, infection by computer virus, bugs, tampering or unauthorized intervention, fraud, technical failures or any other causes beyond the control of the Company. If any errors result in awarding winnings to You or in an increase in winnings owed or paid to You, You shall not be entitled to these winnings. You shall immediately inform the Company of the error and shall repay any winnings credited to Your Account in error to the Company (as directed by the Company) or the Company may, at its sole and absolute discretion, deduct an amount equal to those winnings from Your Account or set off such amount against any money owed to You by the Company.
80. The Company reserves the right to cancel, terminate, modify or suspend its Services to You at its sole and absolute discretion.
81. The Company reserves the right to limit, refuse or cancel any bet, stake or other wager made by You or through Your Account, as well as cancel any Game (regardless of whether such cancellation was due to actions on Your part or of any third party), where the Company believes that any act of fraud or any other act of bad faith has been taken against the Company or any third party; in such circumstances You will only be entitled to receive the participation fee sum that was paid by You for participating in such Game, and Your Account will be credited accordingly. Without derogating from any other provision of these Terms and Conditions, in any case in which the Company may terminate and/or suspend Your Account, the Company may freeze and/or confiscate all funds held in Your Account.
82. If You are disconnected from the internet while playing the Games (not through any intentional disconnection on Your part of any other bad faith action), the Games' results and Your Account's balance will be kept as they were before such disconnection. The Company will take all reasonable measures to ensure that if You experience interruptions and/or technical difficulties with any Game, after You had made a wager, You will be allowed to resume play and restore the Game as it was before the interruption and/or technical difficulties took place. If such restoration is not possible, the Company will ensure the Game is terminated, refund the wager to Your Account.
83. The Company shall be entitled, at its sole and absolute discretion, to amend, modify, or discontinue, from time to time, any of the Services, and/or bonuses and/or promotions and/or introduce new Games, Services, bonuses, and/or promotions. We shall not be liable for any loss suffered by You resulting from any changes made and You shall have no claims against Us in such regard.




XI. Reservations concerning Our Responsibility

84. We are not responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of data or information and any direct or indirect loss which arises from these occurrences. We are not responsible for any problems or technical malfunction of any network or lines, Wi-Fi, Bluetooth, computers, systems, servers or providers, computer equipment, software or email on account of technical problems or traffic congestion on the internet or at any web site, mobile site or mobile application. We shall not be responsible or liable to You in the event of systems or communications errors, bugs or viruses relating to the Services and/or Your Account or which will result in damage to Your hardware and/or software and/or data.
85. In no event shall We be liable for any direct, indirect, incidental, special or consequential damages or damages for loss of profits, revenue, data or use incurred by You or any third party, whether in an action for contract, tort or any other legal theory, arising from the access to, or use of, the Site, the Services and/or otherwise.
86. We make no representations about the suitability, reliability, availability, timeliness and accuracy of the information, software, products and Services contained and/or offered at the Site for any purpose. All information, software, products and Services are provided "as is" without warranty of any kind. We hereby disclaim all warranties with respect to information, software, products and Services contained or offered at the Site, whether expressed or implied.
87. We shall have no liability with respect to any damage or loss that was caused due to reliance, of any type, on the information or any other publication or content appearing at the Site, and You are invited to verify the information published at the Site.
88. We shall not be responsible or liable for any actions or omissions of internet service provider or any other third party which provides You with access to the Site or Services.
89. You accept and agree that in respect of some of the Games, a random number generator will determine the randomly generated events required in connection with the Services. You further agree and accept that where the result as received by You conflicts with the result shown on the Company's server (or servers operated on the Company's behalf by third parties), the result shown on the Company's server (or on servers operated on the Company's behalf by third parties) shall in all circumstances take precedence. You understand and agree that the Company's records (or records maintained on its behalf) shall be the final authority in determining the terms of Your use of the Services.
90. You will use the Site and Services at Your own risk, and We shall not be responsible for any damage or loss You shall incur as a result of modifications, enhancement, termination, suspension or discontinuation of the Site or any of the Services. We will not be responsible for any damage or loss You shall incur as a result of Your use or reliance on the content of any website, mobile site and/or mobile application to which links appear on the Site.
91. The site, services, site's content and the software used in connection therewith are provided "as is", and we make no warranty or representation, whether expressed or implied (whether by law, statute, or otherwise), including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness or accuracy, non-infringement of third parties' rights or of applicable laws and regulation in respect of the Site, Services, Site's content and the software used in connection therewith, or that the Site, Services, Site's content and the software used in connection therewith will be uninterrupted, timely, secure or error-free, or that defects will be corrected, or will be free of viruses or bugs or as to results or the accuracy of any information through the site or services.
92. The Company reserves the right to limit, refuse or cancel any bet, stake or other wager made by You or through Your Account, as well as cancel any Game (regardless of whether such cancellation was due to actions on Your part or of any third party), where the Company believes that any act of fraud or any other act of bad faith has been taken against the Company or any third party; including, but not limited to, if the Company reasonably suspects that the integrity of the Event has been questioned, whether by You, by any person associated with You and/or by any third party (such suspicion may arise on the basis of the size, volume, number and/or pattern of Bets placed by You and/or other persons with the Company and/or with third parties as well as any investigation initiated by the applicable authorities and/or Event organizer or sports body); in such circumstances You will only be entitled to receive the participation fee sum and/or Bet that was paid by You for participating in such Game, Your Account will be credited accordingly and You will not be entitled to any winnings from the applicable Game, and if any such winnings were paid to You, the Company shall reduce Your balance by the amount of such winnings (and if the Account balance is insufficient, You shall reimburse the Company with the remainder amount).
93. If You are disconnected from the internet while playing the Games (not through any intentional disconnection on Your part of any other bad faith action), the Games' results and Your Account's balance will be kept as they were before such disconnection. The Company will take all reasonable measures to ensure that if You experience interruptions and/or technical difficulties with any Game, after You had made a wager, You will be allowed to resume play and restore the Game as it was before the interruption and/or technical difficulties took place. If such restoration is not possible, the Company will ensure the Game is terminated, refund the wager to Your Account.




XII. Intellectual Property

94. All the rights, including the intellectual property rights (i.e., patents, copyright, trademarks, service marks, logos, trade names, know-how or any other intellectual property right) concerning the Site, and all of its content (including, but not limited to, programs, files, video, audio, pictures, graphics, pictures, text and software), and/or Services (collectively the "Rights"), are and shall remain the sole and exclusive property of the Company and/or any of its licensors. You may not use any of the Rights without the express prior written approval of the Company, except pursuant to these Terms and Conditions, and You shall not, by using the Services or otherwise, acquire any rights in and/or to any of the Rights. Without derogating from the above, You are strictly prohibited from: (i) copying. redistributing, publishing, reverse engineering, decompiling, disassembling, modifying, translating or making any attempt to access the source code of the Services and/or the Site, (ii) creating derivate works of the source code; (iii) selling, assigning, licensing, sublicensing, transferring, distributing the Services, and (iv) making the Services and/or the Site available to any third party.




XIII. Customer Support

95. You may contact the Company in connection with anything related to the Site and/or the Services at any time via the Company’s customer support, which is available at customersupport@instantgamesupport.com
96. Any communication with the Company's customer support will be handled in the utmost care and without any delay by the Company's customer support representatives and will be escalated to the relevant people where necessary.
97. The Company will not tolerate any abusive behaviour exhibited by You towards the Company's employees. In the event that the Company, at its sole and absolute discretion, deems that Your behaviour, via telephone, live chat, email or otherwise, has been abusive or derogatory towards any of the Company's employees, the Company may, at its sole and absolute discretion, suspend and/or terminate Your Account as well as confiscate all funds in Your Account.




XIV. Disputes

98. Any claim and/or dispute You have must be raised by You, by email to customersupport@instantgamesupport.com, within 7 (seven) days from the date of the occurrence of the issue that You allege to cause such claim and/or dispute; such email must include any and all relevant information and documentation required in order to evaluate Your claim and/or dispute. The Company's customer support department shall review Your claim and/or dispute and provide You with its decision within 14 (fourteen) business days from receiving Your claim and/or dispute. If You do not agree with this decision, You may appeal the decision by sending an email to customersupport@instantgamesupport.com, within 7 (seven) days from the date of transmission of the appealed decision to You, together with all relevant information and documentation; such appeal will be handled by the support manager, and its decision will be the final decision of the Company in this matter.




XV. Miscellaneous

99. These Terms and Conditions and the relationship between You and Us shall be governed by, and construed and interpreted in accordance with, the laws of Curacao, and You irrevocably submit to the exclusive jurisdiction of the competent courts of Curacao with respect to any dispute regarding the validity, breach, interpretation, performance or otherwise arising out of or in connection with these Terms and Conditions and the relationship between You and Us.
100. The Company may, at any time, set off any positive balances in Your Account against any amount owed by You to the Company.
101. The Company may transfer or assign any and all of its rights and obligations hereunder to any third party; without derogating from the above, the Site and/or any of the Services may be operated by third parties. You may not transfer, assign or pledge in any manner whatsoever any of Your rights or obligations under these Terms and Conditions.
102. Unless explicitly stated in these Terms and Conditions, nothing in these Terms and Conditions shall: (i) be construed as creating any agency, arrangement, trust of fiduciary relationships or any similar relationship between You and Us; (ii) create or confer any rights or benefits to any third party, and/or (iii) grant You any security interest in any asset of the Company, including (but not limited to) any sum held in Your Account.
103. We may provide You with notices with respect to or in connection with these Terms and Conditions in an e-mail and/or through the Site, and such notice shall be deemed received by You immediately upon posting it on the Site and/or upon sending the e-mail, as the case may be.
104. No failure or delay on Our part in exercising any right, power or remedy thereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power or remedy preclude any other or further exercise thereof or the exercise of any other right, power or remedy.
105. If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision shall be excluded from these Terms and Conditions and the remainder of these Terms and Conditions shall be interpreted as if such provision was so excluded and shall be enforceable in accordance with its terms; provided, however, that in such event these Terms and Conditions shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction.




XVI. Language Discrepancies

106. The Terms and Conditions have been drafted in the English language. In the event of any discrepancy between the meanings of any translated versions of these Terms and Conditions and the English language version, the meaning of the English language version shall prevail.

Version 1.2 – 16.03.2021

Valid until further notice

I. General

1. The Site is operated by Muchogaming N.V (the "Company"), with registered address at 9 Abraham de Veerstraat, Willemstad, Curacao, offering online gambling products and services under Curacao legislation.
2. These terms and conditions ("Terms and Conditions") govern your ("You", "Your" or "Player") use of the online and mobile gaming services provided to You by the Company. These Terms and Conditions should be read carefully by You in their entirety prior to Your use of the Services. Please note that these Terms and Conditions constitute a legally binding agreement between You and the Company.
3. These Terms and Conditions incorporate Our privacy policy and by agreeing to these Terms and Conditions You confirm that You also accept and agree to Our privacy policy (You can review Our privacy policy by clicking here)




II. Definitions

4. In these Terms and Conditions, the following words and phrases shall (unless the context otherwise requires) have the meanings set out beside them:
   • "$ CA" - shall mean the currency with which You registered Your Account.
   • "Account" shall mean a personal account opened by an individual, solely for such individual to enable such individual to play the Games at the Site.
   • “Bet” shall mean a bet placed by You on an Event.
   • "Games" shall mean any of the games made available on the Site including Events.
   • “Event” shall mean any event upon which a Bet is available on the Site.
   • "Illegal Actions" shall mean illegal, unlawful, fraudulent, or other improper activities (including, but not limited to, (i) collusion between Players, (ii) the use of devices and software such as robots, (iii) sale, transfer and/or acquiring Accounts from other Players, (iv) transfer of funds amongst Players' Accounts), as well as breaking into the Site or attempting to do the same, (v) match fixing or otherwise influencing an Event and/or the outcome of any Bet contrary to applicable legislation and/or the rules of the relevant matches, as well as breaking into the Site or attempting to do the same, (vi) knowingly attempt to circumvent the Company's systems by using a virtual private network connection, (vii) intentionally disconnecting from a game while playing on the Sites, and/or (viii) circumventing the company’s security and prevention system by altering any of the registration details or providing misleading, inaccurate or incomplete personal and/or payment details, or verification information to the Company.
   • "Restricted Territories" shall mean the following countries: Belize, British Virgin Islands, United Kingdom, Israel, Member States of the European Union, the United States of America and additional jurisdictions blocked by the Company at its sole and absolute discretion. This list may be amended by the Company, at its sole and absolute discretion, from time to time.
   • "Services" shall mean the Company's Games and any other services and activities offered at the Site.
   • "Site" shall mean any website and/or mobile site and/or mobile application owned, operated or hosted by the Company.
   • "We", "Our" or "Us" shall mean the Company, its employees, directors, officers, agents, suppliers, consultants and/or contractors ("Associated Persons") as well as any subsidiaries and/or affiliated corporate entities and/or any of the Associated Persons of such subsidiaries and/or affiliated corporate entities.




III. Subordination to the Terms and Conditions and the Binding Effect Thereof

5. By using the Site, registering at the Site, or by participating in one of the Services, You agree to be bound by and to act in accordance with the Terms and Conditions, as they may be updated from time to time, without any reservation.
6. The Company reserves its right to amend these Terms and Conditions at any time, in its absolute and exclusive discretion. You will be notified of any changes to the Terms and Conditions, by posting the new version of the Terms and Conditions on the Site. If You do not wish to be bound by such amendment You must stop using the Site and Services and close Your Account in accordance with these Terms and Conditions.
7. These Terms and Conditions supersede all prior agreements between the parties in relation to its subject matter and constitute the entire and whole agreement between You and the Company. You confirm that, in agreeing to accept these Terms and Conditions, You have not relied on any representation except for any express representation made by the Company in these Terms and Conditions.




IV. Who is Entitled to Participate

8. You may only use the Services if You comply with all of the following:
   1. You are at least eighteen (18) years old or of legal age as determined by the laws of the country where You live (whichever is higher); in this respect, the Company wishes to draw Your attention to the fact that underage gambling is an offence;
   2. You are the owner of a valid payment method (or authorized to use a valid payment method by the owner of that valid payment method);
   3. You do not violate any law or regulation as a result of using the Services. In this context, You agree that if You reside or are present in any jurisdiction that prohibits using the Services offered at the Site (including without limitation any of the Restricted Territories) You shall not participate in the prohibited activity; and You are not a player or otherwise have any connection or can have any influence over an Event and/or any outcome of a Bet.
9. The Services are intended only for Players who are not prohibited by the laws of any applicable jurisdiction from gambling on the internet and/or mobile devices. The Company does not intend to enable You to contravene applicable law. You represent, warrant and agree to ensure that Your use of the Site and/or the Services will comply with all applicable laws, statutes and regulations. The offering or availability of the Services shall not be deemed or interpreted as an offer or invitation by Us to use the Services, if You reside in a place in which such use is currently forbidden by law (including without limitation the Restricted Territories), or where the Company, in its sole and absolute discretion, elects not to offer Services. You shall be solely responsible for determining whether Your use of the Site and/or Services is legal in the place where You live and/or use the Site and/or Services. We make no representations or warranties, expressed or implied, concerning the legality of the Services and/or of the Site and/or of any person's participation in the Services through this Site, and shall not be responsible for any illegal use of the Site by You. It is Your responsibility to ensure that You comply with any and all laws applicable to You before registering or participating in any of the Services through this Site. You should consult with legal counsel in the applicable jurisdiction about the legality of Your use of the Site and/or the Services.
10. Until We have satisfactorily completed age verification, You will not be permitted to withdraw any winnings from Your Account. In addition, the Company reserves the right at any time to request from You evidence of age and if satisfactory proof of age is not provided, then the Company may freeze Your Account and/or prohibit any further gambling via Your Account. In the event that it is found that You are under the age of 18, or the legal age as determined by the laws of the country where You live (whichever is higher), then the Company shall close Your Account and return to You all funds deposited, but the bonuses, winnings and bonus winnings shall not be paid and will be voided.
11. Employees, directors and officers of the Company, as well as members of their families, affiliates or subsidiaries, and all other persons connected, directly or indirectly, to the computer systems or the security system employed by the Company, as well as any person involved in the operation of this Site and the establishment thereof, including, but not limited to advertising, promotion and fulfilment agencies, insurers and legal advisers, webmasters and web suppliers and family members thereof, are not entitled to participate in any of the Services. For the sake of good order it is clarified that any person who is not entitled to participate as aforesaid - as well as any other person who substitutes such excluded person - is also not entitled to any of the prizes afforded or referred to by the Site, and the Company reserves the right to suspend the Account (including freezing all funds deposited within) and void all bonuses, winnings and bonus winnings in the Account.




V. Account Registration

12. Anyone interested in participating in the Services is obliged to register and open an Account at the Site.
13. The Company shall review the details, information and documentation provided by You as a part Our "know your customer" process. The Company will carry additional “know your customer" process upon any special circumstances including, but not limited to, high fraud score, suspicious details provided, a high number of deposits, various IPs used to access the Account, abnormal game play activity and Your jurisdiction.
14. You shall be fully and solely responsible to reserve in confidentiality Your user name and password ("Identification Details") and not to transfer them to another. The full responsibility for an unauthorized use of Your Identification Details lies solely with You, and You alone will bear all responsibility derived from any unauthorized use of Your Identification Details. If You misplace, forget or lose Your Identification Details because of anything other than the Company's error, the Company shall not be liable for any direct or indirect loss associated with such occurrence.
15. You are only allowed to have one Account at this Site. If You open more than one Account, the Company may block or close any or all of Your Accounts at its sole and absolute discretion and You will forfeit some or all of the funds held in Your Accounts, at the Company’s sole and absolute discretion.
16. The Company may at its sole and absolute discretion and without having to provide justification, refuse to open an Account or close an existing Account.
17. You hereby represent that the registration of Your Account is done personally by You and not by and/or for any third party.
18. By opening an Account, You hereby represent, warrant, acknowledge and undertake that (a) the details You submit during the registration process are true and correct, and that You will update them, immediately upon any change thereto, (b) Your Account is for Your personal use only and shall not be used by any third party, (c) any funds You deposit in Your Account may and will be used by You solely for playing the Games and/or using the Services, (d) the Company is not a financial institution and any funds in Your Account shall not accrue any linkage differentials and/or interest, (e) You are of sound mind and You are capable of taking responsibility for Your own actions, (f) it is Your responsibility to read and understand the Games rules and procedures and that You fully understand these rules and procedures, (g) You understand that the use of the Games carries with it a risk of losing funds wagered in the Games, (h) You will cooperate with the Company and provide it with all requested documentation in a full, complete and truthful manner, (i) You have verified and determined that Your use of the Services does not violate any laws or regulations of any jurisdiction that applies to You, (j) You are solely responsible for recording, paying and accounting to any relevant governmental, taxation or other authority for any tax or other levy that may be payable due to Your use of the Site (including, but not limited to, payment of winnings), (k) You will use the Services in good faith towards the Company and others using the Services, (l) You will be solely responsible for all Your losses resulting from placing bets at the Site and playing the Games, (m) the Company may at its sole and absolute discretion, decide whether to open, maintain and/or close Your Account, as well as suspend Your Account, including withholding, freezing and/or confiscating all funds in Your Account and/or voiding all bonuses, winnings and bonus winnings in Your Account, (n) You shall be solely responsible for maintaining the confidentiality of Your Identification Details, and for any and all actions and transactions taken in connection with Your Account by anyone who enters Your Account while using Your Identification Details, and all such actions and transactions shall be deemed as actions and transactions taken by You, (o) You will immediately inform the Company of any suspected unauthorized use of Your Account, (p) You shall not make any charge backs and/or deny or reverse any payment made by You in connection with the Services, and You shall reimburse Us for any loss or damage We may incur as a result of any such action, and in any event You will promptly pay any and all of Your debts to Us, and (q) You shall indemnify Us and hold Us harmless, from and against all direct and indirect claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of or in connection with any breach of these Terms and Conditions by You, and any other liabilities arising out of Your use of the Site and/or Services or any unauthorized use of the Your Account by any third party.
19. You further represent, warrant, acknowledge and undertake that (a) You will not use Your Account, and will not allow any third party to use Your Account, for any Illegal Actions, (b) in case You will perform any Illegal Action the Company shall be entitled to disclose any and all of Your details and information to the relevant authorities, and to suspend Your Account, including withholding, freezing and/or confiscating all funds in Your Account and/or voiding all bonuses, winnings and bonus winnings in Your Account, (c) all money that You deposit into Your Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source; (d) You shall be solely responsible for all losses, liabilities and damages incurred as a result of any Illegal Action performed by You and You shall indemnify Us for any such losses, damages and liabilities, (e) You have not had an Account in the past which was terminated or suspended by the Company, (f) the means of payment (e.g. credit card) You provided the Company in connection with Your Account are owned by You and in Your name (or that the owner of the means of payment provided You with all required consent to use that means of payment for placing a wager via the Site, and You are acting within the confines of that consent) and was not stolen or reported as lost, (g) We are not obligated in any form or manner to validate the consent granted to You by the owner of the means of payment which You use, and (h) You are not and You have not notified the Company that You are addicted to gambling.




VI. Account Operation

20. It is unlawful to deposit any money in Your Account from ill-gotten means, and You will not make such deposits. Without derogating from the above, You hereby acknowledge that the Company will check all transactions to prevent money laundering, and will report any suspicious transactions to the relevant authorities.
21. You are prohibited from transferring or selling your Account to any other person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. This prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.
22. Availability of each payment method depends on Your registration country and chosen currency. Your Account will be credited with the deposit only after the deposit is confirmed by the Company and the relevant payment method; until such confirmation is received, Your Account will not include such deposit in the Account's balance. The Company does not provide credit, nor does it participate in, arrange, permit or knowingly facilitate the giving of credit. Please be advised that deposits made via certain payment methods incur fees and/or commissions charged to such deposits, as detailed in the Deposits page.
23. Your attention is drawn to the fact that the Company imposes certain deposit limits, at its discretion and subject to various reviews and verifications performed by the Company. These could vary over time and in accordance with various characteristics relating to each customer and deposit
24. It is Your responsibility to notify the Company immediately of a lost or stolen payment method, or of any change in the payment method or its details; any losses and damages caused due to Your failure to provide such immediate notification will be solely borne by You, and We will not be liable for any such losses and damages.
25. You are not allowed to transfer funds from Your Account to other Players or to receive money from other Players in Your Account, or to sell, transfer and/or acquire Accounts from other Players.
26. In any case in which You have not logged into Your Account for a period of 10 (ten) months, then Your Account becomes a dormant Account, in which case the Company shall charge an administrative fee equivalent to 10% per month and deduct it from Your real money balance in Your Account. Upon logging into Your Account, Your Account shall cease to be a dormant Account; however, all administrative fees deducted until such time will not be returned to You.
27. You may ask at any time to close Your Account by sending an email to the Company's customer support at customersupport@instantgamesupport.com, and You will be contacted by customer support accordingly in order to facilitate such request.
28. Once a Bet is placed, it cannot be changed or cancelled.
29. A Bet placed after the Event commences (save for in play betting) and/or a Bet placed after the result of the Bet is known, are invalid and do not entitle You to receive any winnings from such a Bet; the sum of the Bet shall be returned to You in such a case.
30. The Company may offer a cash-out feature in some Bets on some Events, at its sole and absolute discretion. This feature, if offered, will allow You to cash-out part or all of Your Bet prior to the end of the Event upon which You placed the Bet. The return provided to You according to the cash-out feature will change during the Event and will be determined by the Company at its sole and absolute discretion. We are under no obligation to provide the cash-out feature in any Event and/or Bet and can cancel this feature altogether without being required to provide any notice about it.
31. The result of the Bet is confirmed by the Company in accordance with official results published by the applicable governing bodies arranging the Events and/or according to alternative sources of information; in an event of a conflict between the official results and other sources of information, the Company shall determine the result of the Bet at its sole and absolute discretion. If the Company is unable to determine the result of the Bet, the Bet will be void and the wager will be returned to You.
32. Subject to Section ‎31, the Company will publish the result of the Bet on the Site, and the Account shall be credited with winnings (if any) within 72 hours of the Company publishing the result of the Bet. In an event of conflict between the results published on the Site and the results registered with the Company’s systems (or with systems operated on the Company's behalf by third parties), the latter shall prevail.




VII. Withdrawals

33. When You request a withdrawal, the funds requested are transferred to the payment method(s) You initially used to deposit.
34. In case where Your payment method is not available for withdrawal due to third party's policy's restrictions, the withdrawal will be made to another payment method available to You.
35. If You have outstanding deposits, the Company reserves the right to postpone or halt withdrawal payments until all deposits are received and confirmed.
36. Should Your bank or payment method charge a processing fee in connection with the withdrawal, the payment of this fee is Your responsibility and such fee shall be deducted from the funds withdrawn.
37. In a case where We cease to offer Our Services in a specific jurisdiction, a reasonable processing fee (beyond that stated in Section ‎35) may be charged to You upon withdrawal.
38. The maximum withdrawal amount per Account is $ CA20,000 per month. In case of progressive jackpots, the winnings can be withdrawn at once in full amount, The Company may, at its sole and absolute discretion, increase these limits to Our valued Players. Minimum Withdrawal Amounts: Wire transfer/iDEAL/Trustly: $ CA50 Cheque: $ CA30 Skrill (Moneybookers), Neteller, credit card, debit card and Paysafecard: $ CA20 Requested withdrawal amounts that are below the minimum sums listed above will not be processed.For further information please contact Our customer support at: customersupport@instantgamesupport.com
39. As a measure to protect You from online fraud, We may sometimes require identity verification before processing a withdrawal. You may be asked to show one or more of the following documents (or additional documents not listed below) to the Company:
    1. Payment method: A clear, legible copy of both sides of the card is required and/or screenshots of the e-wallet used to deposit. For security reasons, the middle eight numbers on the front of the card and the three-digit code on the back of the card's copy must be crossed out.
    2. Proof of address: This can come in the form of a recent utility bill or credit card statement that shows Your full name and address as listed in Your Account. For credit card statements, the middle eight numbers on the front of the card and the three-digit code on the back of the card must crossed out for security reasons.
    3. Photo ID: A recent photographic identifying document is required in order to process Your first withdrawal. The ID can be a copy of a valid passport, driver's license or national ID card. Your name, photograph and signature must appear on the copy sent to Us. In some cases, You may be asked to have Your documents signed and stamped by a qualified notary or solicitor as proof of legitimacy.
40. We reserve the right to require additional documentation where Your cumulative withdrawals amount to $ CA1,500.
41. Required documentation will have to be provided within 7 (seven) days following the request by the Company; should the documentation not be provided within this timeframe, or false or misleading documentation is provided, then the Company may, at is sole and absolute discretion, withhold any withdrawals, seize and/or confiscate the entire balance of Your Account and/or close Your Account .
42. Should concerns arise regarding your documentation in connection with Anti-Money Laundering or similar issues, then the Company may request notarized documents and suspend or close Your Account, including freezing or confiscating the entire balance of Your Account.
43. Without derogating from any other provision of these Terms and Conditions, before any withdrawal is processed, Your gameplay will be reviewed for any irregular playing patterns. Should the Company deem that irregular gameplay has occurred, the Company reserves the right to withhold any withdrawals, seize and/or confiscate the entire balance of Your Account and/or close Your Account.
44. In order to make a withdrawal, click on the "Cashier" icon, followed by the "Withdrawal" option. The select Your preferred withdrawal method, fill out the relevant form as per the withdrawal method chosen, click "Withdraw" and the withdrawal process will begin.
45. For assistance with withdrawals or any other matter, feel free to Contact the Company at customersupport@instantgamesupport.com




VIII. Responsible Gaming & Self-exclusion

46. Always remember that the Services are for Your personal entertainment; they are not meant to make You rich overnight and there are no winnings formulas. Make sure to budget Your money and know the game rules. We suggest that You employ measures aimed towards gambling responsibly, such as timers or other forms of reminders and/or duration, wagers and loss restrictions while gambling.
47. You may exclude Yourself from the use of the Services for any definite or indefinite time via the responsible gaming section in the client interface or by contacting our customer support via customersupport@instantgamesupport.com, in accordance with Your decision to be provided to the Company. Prior to confirming Your self-exclusion request, You will be provided with information regarding the consequences of self-exclusion. Should You decide to be self-excluded, We encourage You to consider extending Your self-exclusion to other remote gambling operators currently used by You. Any undetermined bets at the time of Your self-exclusion will be settled in the normal way, according to the normal timescales and, if subsequently applicable, winnings paid to You. Any self-exclusion Account blocks cannot be undone during the agreed self-exclusion period.
48. Following Your request to be self-excluded: (i) Your Account will be closed and any funds held in Your Account will be returned to; (ii) As soon as practicable after Your request to be self-excluded is submitted to the Company, You will cease to receive any marketing materials relating to the Services; provided, however, that this will not extend to blanket marketing which is targeted at a particular geographical area and where You would not be knowingly included.
49. It is hereby clarified that regardless of the length of Your self-exclusion period, at the end of such self-exclusion period, the self-exclusion will end and You will be allowed to commence wagering with the Company and also receive marketing materials.
50. In requesting self-exclusion, You agree to provide full and accurate personal details, now and in the future, so Your access/use of the Site and Services can be restricted. If You do choose to self-exclude, We will use all reasonable endeavours to ensure We comply with Your self-exclusion. However, in agreeing to self-exclude, You accept that You have a parallel obligation not to seek to circumvent the self-exclusion. Accordingly, We have no responsibility or liability for any subsequent consequences or losses howsoever caused that You may suffer or incur if You commence or continue to gamble through additional online accounts where You have changed any of the registration details or You provide misleading, inaccurate or incomplete details or otherwise seek to circumvent the self-exclusion agreed. Any self-exclusion, time out or any similar action will be valid across all websites operated by the Company.
51. Company will make reasonable efforts to try to prevent the opening of new Accounts, but it is Your sole responsibility not to open new Accounts. Company cannot be held accountable for potential losses on other Accounts.
52. If You are uncertain whether to exclude Yourself from the site, ask Yourself the following:
    1. Have You been diagnosed with an addictive disorder previously?
    2. Do You place bets while under the influence of alcohol or other substances?
    3. Is gambling interfering with Your daily life?
    4. Are You trying to recover previous loses by placing more bets?
    If You answered ‘yes' to one or more of the questions above, it is strongly recommended that You contact the customer support team and ask to be excluded as well as seek professional help.




IX. Bonus Policy

53. Once You make an eligible deposit according to a promotion offered on the Site, You immediately receive a Deposit Bonus. The Deposit Bonus, in the form of bonus money, free bets and/or free spins, will appear in Your bonus balance.
54. Deposits made with Skrill are excluded from all bonus offers.
55. In addition, the Company may offer You a Complimentary Bonus, in the form of bonus money, free bets and/or free spins. The Complimentary Bonus will appear in Your bonus balance.
56. Where a Site provides a Registration Bonus, then once You register with the Site, enter valid personal details and activate Your Account, You are eligible to receive the Registration Bonus; provided solely if You are a new registrant and never had an Account with the Site. The Registration Bonus can be provided in the form of bonus money, free bets and/or free spins. The Registration Bonus will appear in Your bonus balance. Any player can receive only one Registration Bonus with each Site.
57. You can receive up to 5 (five) Registration Bonuses, 5 (five) casino welcome bonuses and 1 (one) sport welcome bonus on the Company's network. In addition, You can receive up to 5 (five) free bet bonuses per month in Your Account.
58. Your wagering is first deducted from the real money balance. When Your real money on Your balance is nil, the wagering will be done from Your bonus balance. If the wager You make is higher than the amount of real money on Your balance, then the wager will be composed from the sum of real money on Your balance and the remainder of the wager - from Your bonus balance. Any Winnings from such a wager shall be split between real money and bonus balance according to the sum of real money and bonus balance used in such a wager. If, at a later stage, Your real money on Your balance is higher than zero, any wagering you perform from that stage will once again be from the real money on Your balance.
59. Only wagers made with Bonus Funds will contribute towards the wagering requirement as provided in Sections ‎68-‎70 (the “Requirement”). Only wagers made after the first successful deposit will contribute to the Requirement. Wagers made with real money will not count towards the Requirement. If You have more than one active bonus, the winnings and the contribution towards the Requirement are divided between these bonuses according to the initial sum of each bonus. By way of example, if You have three active bonuses, the initial sum of the first was of $ CA2, of the second was of $ CA3, and of the third was of $ CA1, then the winnings and the Requirement will be calculated according to a 2-3-1 split.
60. The Bonus Funds cannot be cashed out, and can be used solely for wagering purposes; for the avoidance of doubt, the inclusion of the Bonus Funds in Your Account balance does not mean that the Bonus Funds can be withdrawn and such Bonus Funds will be deducted from Your Account balance for the purpose of withdrawal.
61. Only 5% (five percent) of wagers placed on all versions of video poker and/or power video poker shall be counted towards the Requirement; only 10% (ten percent) of wagers placed on all versions of Blackjack, Baccarat, Roulette, poker table games and/or jackpot games shall be counted towards the Requirement.
62. The following games will not contribute to the Requirement: Cool Buck, Cool Buck 5 Reels, Dragon Dance, Book of Oz, Bookie of Odds, Bikini Party, Koi Princess, Ozzy Osbourne, Bonanza, Diamond Mine, Beehive Bedlam , Fruit Blast, Epic Gems, 1429 Uncharted Seas, Jungle Spirit, Secrets of Christmas, Astro Legends: Lyra and Erion, Forsaken Kingdom, Baker's Treat, Eye of the Kraken, Golden Legend, Hugo 2, Lucky Angler, Pets Go Wild, Rage to Riches, Retro Reels, Retro Reels - Diamond Glitz, Retro Reels - Extreme Heat, Robin Hood Shifting Riches, Stardust, The Wish Master, Tomb Raider - Secret of the Sword, Tomb Raider, Tower Quest, Untamed Bengal Tiger, Untamed Giant Panda, Untamed Wolf Pack, Wheel of Wealth Special Edition, Wheel of Wealth, Reel Rush 2, Jack Hammer 2, Big Bad wolf, Starmania, Ragnarok, Hot Blizzard, Fishermen Gold . The Company shall be entitled, at its sole discretion, to add, from time to time, more games to aforementioned list of games that will not contribute to the Requirement.
63. Subject to the provisions of this Section, only one bonus can be active at the same time. All other bonuses (save for free spins and free bets) will be considered as “Pending Bonuses”, with their applicable wagering requirements commencing only once the Requirement in respect of the active bonus is met in full, or if the active bonus expires or is cancelled for any reason; in addition, if Your Bonus Funds go below $ CA0.50 , the next Pending Bonus (if any) will become active in parallel to the current active bonus. Any Pending Bonus (save for free spins and free bets) cannot be wagered and it will not appear in the bonus balance prior to becoming active, save for where the Bonus Funds go below $ CA0.50. The order of Pending Bonuses (save for free spins and free bets) becoming active will be on the basis of the time granting them to You. You can activate a Pending Bonus by cancelling the active and the Pending Bonuses prior to the Pending Bonus you wish to activate.
64. If You wish to cancel a bonus, the cancelation can be done under the Account tab > Bonus history tab; in which case the Bonus Winnings will be removed as well and will not be converted into real money.
65. You may withdraw Your real money balance (Your deposit and any winnings generated from the deposit) at any time. However, any request of withdrawal of funds from Your real money balance prior to completing the Requirement will cause the removal of the Bonus Funds from Your bonus balance in full and they will not be converted into real money; any Pending Bonuses will be removed as well.
66. The Bonus promotion may be subject to promotion-specific terms and conditions, which you are required to adhere to in order to be eligible to receive the Bonus and/or Bonus Funds, as well as to cash them out, as provided to You in the applicable marketing materials, which must be read in conjunction with these Terms and Conditions.
67. Any breach of these Terms and Conditions shall entitle the Company to cancel, revoke, seize and confiscate the Bonus, the Bonus Funds, Bonus Funds converted into real money and/or close Your Account.
68. Free money bonus
    1. All free money bonuses and the winnings generated from them are part of the Bonus Funds.
    2. The Bonus Funds generated from a free money bonus will be converted to real money only after wagering 50 (fifty) times the sum of the initial sum of the bonus (the "Requirement"). The Requirement must be met in full within 30 (thirty) days of the Bonus being credited to Your Account, otherwise the Bonus Funds will be removed from Your bonus balance in full and will not be converted into real money; for this purpose, the period in which the bonus is a Pending Bonus counts as part of that 30 (thirty) days' period.
69. Free spins
    1. The winnings generated from the free spins are considered as the initial sum of the applicable bonus, and the initial sum of the appliable bonus together with the winnings generated from it shall constitute the Bonus Funds.
    2. The Bonus Funds from a free spin bonus will be converted to real money only after wagering 50 (fifty) times the initial sum of that bonus (i.e., the winnings generated from the original free spins) (the "Requirement"). The Requirement must be met in full within 7 (seven) days of the Bonus being credited to Your Account, otherwise the Bonus Funds will be removed from Your bonus balance in full and will not be converted into real money and You will not be entitled to the free spins; for this purpose, the period in which the bonus is a Pending Bonus counts as part of that 7 (seven) days' period.
70. Free bets
    1. For the purpose of this Section, “Bonus Funds” shall mean the initial sum of the applicable bonus, i.e. the sum of the winnings generated from the free bets less the sum of the free bets wagered, together with the winnings generated from it.
    2. The Bonus Funds from a free bet bonus will be converted to real money only after wagering 10 (ten) times the initial sum of that bonus (i.e., the winnings generated from the original free bet less the sum of the free bet wagered) (the "Requirement"). The Requirement must be met in full within 7 (seven) days of the Bonus being credited to Your Account, otherwise the Bonus Funds will be removed from Your bonus balance in full and will not be converted into real money and You will not be entitled to the free bets; for this purpose, the period in which the bonus is a Pending Bonus counts as part of that 7 (seven) days' period. The Event on which the free bet and/or Bonus Funds are wagered must end and have a result prior to the expiration of the bonus for the purpose of the 7 (seven) days' requirement.
71. Rewards
    1. In order to participate in the Rewards program’s points collection and/or purchase an item with the points via the store, a player must make at least one (1) deposit of ten (10) Euros. Points and items are subject to limitations as set in the applicable terms and conditions. Any use and/or redemption contrary to those terms and conditions is null and void.
    2. Items purchased via the store will expire after 30 days from the date of the purchase.
    3. All items purchased via the store must be wagered a minimum of 50 (fifty) times in 30 days; failure to do so shall result in the expiry of the points and/or in revocation of all winnings generated from such bonuses.
    4. Winnings generated from free spin bonus purchased via the store are limited to $ CA20
    5. Winnings generated from items purchased via the store are limited to the lower of (i) 3 (three) times the items amount (and in the case of free spins – the bonus amount equals the winnings received from the free spin), or (ii) the total amount of deposits made by the Player until the date in which the bonus was received as a prize or redeemed at the store.
    6. In order to progress in the Rewards program’s levels, a player must collect the points required and make at least one (1) deposit of ten (10 Euros) in the last 30 days.
    7. All items purchased via the store are subject to all other items terms and conditions.
72. You shall be solely responsible for paying any relevant taxes levied in relation to the receipt of the Bonus Funds.
73. In the event that the Company deems, at its sole and absolute discretion, that You acted in bad faith in relation to a Bonus and/or tried to abuse a Bonus, You shall become ineligible to receive the Bonus Funds; such ineligibility may be determined and the Bonus Funds confiscated, and Your Account may be closed, even after the award of the Bonus Funds and/or the conversion of the Bonus Funds into real money. acting in bad faith and/or abuse includes, but is not limited to, trying to create an unfair advantage, registering multiple accounts within the Company's network in order to take advantage of any Bonus, and/or receiving the Bonus and/or wagering, alone or together with others, in a manner which provides for guaranteed profits irrespective of the outcome of the wagering.
74. Without derogating from any other provision in these Terms and Conditions, before any withdrawals are processed, Your play will be reviewed for any irregular and/or abusive playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular playing patterns. Additional examples of irregular and/or abusive playing patterns also include, but are not limited to: (i) placing single or multiple bets of a value of fifty percent or more of a Bonus on any single game, individual hand, or round, (ii) building a balance and significantly changing play patterns for example bet size, game types and bet structures etc. in order to meet the Requirement; (iii) placing large bets which result in a substantial gain followed and by a drop in bet size equal to or more than 65% of the previous average bet size until the Requirement is met; (iv) reserving real money funds in any incomplete game round in order to use Bonus Funds before real money gameplay is completed; (v) making large wagers and then substantially reducing the wagers to meet the Requirement; (vi) placing single bets equal to or in excess of the lower of $ CA5 or 5% of the value of the bonus or the lower of $ CA2 or 2% of the value of the bonus if You made a deposit via either Neteller or Skrill (including where such limit is exceeded due to any double up or other feature of any game) until such time as the Requirement for that Bonus has been met, (vii) moving from a low weighted game to a high weighted game after a large win for the purpose of meeting the Requirement, (viii) cooperating with other using the same betting patters, (ix) accepting a bonus or a promotion with the sole purpose of creating a positive expected value on bonus return, (x) delaying a game until the Requirement is met, and/or (xi) making new deposits while having free spin features or bonus features still available in a game . Should the Company deem, at its sole and absolute discretion, that irregular or abusive game play and/or betting techniques circumventing the standard house edge (including, but not limited to, martingale betting strategies, card counting as well as low risk betting in roulette such as betting on red/black in equal amounts) occurred, it reserves the right to confiscate the Bonus Funds (including, but not limited to, after awarding them and/or after converting them to real money) and close Your Account. The Company reserves the right to prevent players registered, logging in or depositing from certain jurisdictions from participating and being eligible for any or all promotions and bonuses, at the Company’s sole and absolute discretion.
75. Any non-insignificant breach of this chapter shall entitle the Company to cancel and revoke the Bonus Funds, and Your Account may be closed.
76. This Bonus Policy applies to all kind of bonuses, promotions and benefits granted to You in excess of the actual deposit made by You
77. The Company reserves the right to alter this chapter, cancel, modify or suspend any offer and any promotion at any time and without prior notice.




X. Powers and Authorities of the Company

78. The Company shall make commercially reasonable efforts to prevent any malfunctioning in the Site's activity and any errors in respect of Events and/or Bets, including, but not limited to, any errors in the odds, names of participants in the Events, handicaps and/or any other component of the Bet. However, in any event of a technical failure (or any other error) in the Site's systems for any reason whatsoever, the Company will be entitled to cancel Your participation in any of the Games, concerning which the malfunctioning has occurred. In such an event, Our responsibility and liability will be limited only to the participation fee and/or Bet sum that was paid by You for participating in such Game, and Your Account will be credited with such participation fee and/or Bet accordingly.
79. The Company reserves the right to cancel, terminate, modify or suspend the Services if for any reason, the Services cannot be conducted as planned, including, but not limited to, infection by computer virus, bugs, tampering or unauthorized intervention, fraud, technical failures or any other causes beyond the control of the Company. If any errors result in awarding winnings to You or in an increase in winnings owed or paid to You, You shall not be entitled to these winnings. You shall immediately inform the Company of the error and shall repay any winnings credited to Your Account in error to the Company (as directed by the Company) or the Company may, at its sole and absolute discretion, deduct an amount equal to those winnings from Your Account or set off such amount against any money owed to You by the Company.
80. The Company reserves the right to cancel, terminate, modify or suspend its Services to You at its sole and absolute discretion.
81. The Company reserves the right to limit, refuse or cancel any bet, stake or other wager made by You or through Your Account, as well as cancel any Game (regardless of whether such cancellation was due to actions on Your part or of any third party), where the Company believes that any act of fraud or any other act of bad faith has been taken against the Company or any third party; in such circumstances You will only be entitled to receive the participation fee sum that was paid by You for participating in such Game, and Your Account will be credited accordingly. Without derogating from any other provision of these Terms and Conditions, in any case in which the Company may terminate and/or suspend Your Account, the Company may freeze and/or confiscate all funds held in Your Account.
82. If You are disconnected from the internet while playing the Games (not through any intentional disconnection on Your part of any other bad faith action), the Games' results and Your Account's balance will be kept as they were before such disconnection. The Company will take all reasonable measures to ensure that if You experience interruptions and/or technical difficulties with any Game, after You had made a wager, You will be allowed to resume play and restore the Game as it was before the interruption and/or technical difficulties took place. If such restoration is not possible, the Company will ensure the Game is terminated, refund the wager to Your Account.
83. The Company shall be entitled, at its sole and absolute discretion, to amend, modify, or discontinue, from time to time, any of the Services, and/or bonuses and/or promotions and/or introduce new Games, Services, bonuses, and/or promotions. We shall not be liable for any loss suffered by You resulting from any changes made and You shall have no claims against Us in such regard.




XI. Reservations concerning Our Responsibility

84. We are not responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of data or information and any direct or indirect loss which arises from these occurrences. We are not responsible for any problems or technical malfunction of any network or lines, Wi-Fi, Bluetooth, computers, systems, servers or providers, computer equipment, software or email on account of technical problems or traffic congestion on the internet or at any web site, mobile site or mobile application. We shall not be responsible or liable to You in the event of systems or communications errors, bugs or viruses relating to the Services and/or Your Account or which will result in damage to Your hardware and/or software and/or data.
85. In no event shall We be liable for any direct, indirect, incidental, special or consequential damages or damages for loss of profits, revenue, data or use incurred by You or any third party, whether in an action for contract, tort or any other legal theory, arising from the access to, or use of, the Site, the Services and/or otherwise.
86. We make no representations about the suitability, reliability, availability, timeliness and accuracy of the information, software, products and Services contained and/or offered at the Site for any purpose. All information, software, products and Services are provided "as is" without warranty of any kind. We hereby disclaim all warranties with respect to information, software, products and Services contained or offered at the Site, whether expressed or implied.
87. We shall have no liability with respect to any damage or loss that was caused due to reliance, of any type, on the information or any other publication or content appearing at the Site, and You are invited to verify the information published at the Site.
88. We shall not be responsible or liable for any actions or omissions of internet service provider or any other third party which provides You with access to the Site or Services.
89. You accept and agree that in respect of some of the Games, a random number generator will determine the randomly generated events required in connection with the Services. You further agree and accept that where the result as received by You conflicts with the result shown on the Company's server (or servers operated on the Company's behalf by third parties), the result shown on the Company's server (or on servers operated on the Company's behalf by third parties) shall in all circumstances take precedence. You understand and agree that the Company's records (or records maintained on its behalf) shall be the final authority in determining the terms of Your use of the Services.
90. You will use the Site and Services at Your own risk, and We shall not be responsible for any damage or loss You shall incur as a result of modifications, enhancement, termination, suspension or discontinuation of the Site or any of the Services. We will not be responsible for any damage or loss You shall incur as a result of Your use or reliance on the content of any website, mobile site and/or mobile application to which links appear on the Site.
91. The site, services, site's content and the software used in connection therewith are provided "as is", and we make no warranty or representation, whether expressed or implied (whether by law, statute, or otherwise), including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness or accuracy, non-infringement of third parties' rights or of applicable laws and regulation in respect of the Site, Services, Site's content and the software used in connection therewith, or that the Site, Services, Site's content and the software used in connection therewith will be uninterrupted, timely, secure or error-free, or that defects will be corrected, or will be free of viruses or bugs or as to results or the accuracy of any information through the site or services.
92. The Company reserves the right to limit, refuse or cancel any bet, stake or other wager made by You or through Your Account, as well as cancel any Game (regardless of whether such cancellation was due to actions on Your part or of any third party), where the Company believes that any act of fraud or any other act of bad faith has been taken against the Company or any third party; including, but not limited to, if the Company reasonably suspects that the integrity of the Event has been questioned, whether by You, by any person associated with You and/or by any third party (such suspicion may arise on the basis of the size, volume, number and/or pattern of Bets placed by You and/or other persons with the Company and/or with third parties as well as any investigation initiated by the applicable authorities and/or Event organizer or sports body); in such circumstances You will only be entitled to receive the participation fee sum and/or Bet that was paid by You for participating in such Game, Your Account will be credited accordingly and You will not be entitled to any winnings from the applicable Game, and if any such winnings were paid to You, the Company shall reduce Your balance by the amount of such winnings (and if the Account balance is insufficient, You shall reimburse the Company with the remainder amount).
93. If You are disconnected from the internet while playing the Games (not through any intentional disconnection on Your part of any other bad faith action), the Games' results and Your Account's balance will be kept as they were before such disconnection. The Company will take all reasonable measures to ensure that if You experience interruptions and/or technical difficulties with any Game, after You had made a wager, You will be allowed to resume play and restore the Game as it was before the interruption and/or technical difficulties took place. If such restoration is not possible, the Company will ensure the Game is terminated, refund the wager to Your Account.




XII. Intellectual Property

94. All the rights, including the intellectual property rights (i.e., patents, copyright, trademarks, service marks, logos, trade names, know-how or any other intellectual property right) concerning the Site, and all of its content (including, but not limited to, programs, files, video, audio, pictures, graphics, pictures, text and software), and/or Services (collectively the "Rights"), are and shall remain the sole and exclusive property of the Company and/or any of its licensors. You may not use any of the Rights without the express prior written approval of the Company, except pursuant to these Terms and Conditions, and You shall not, by using the Services or otherwise, acquire any rights in and/or to any of the Rights. Without derogating from the above, You are strictly prohibited from: (i) copying. redistributing, publishing, reverse engineering, decompiling, disassembling, modifying, translating or making any attempt to access the source code of the Services and/or the Site, (ii) creating derivate works of the source code; (iii) selling, assigning, licensing, sublicensing, transferring, distributing the Services, and (iv) making the Services and/or the Site available to any third party.




XIII. Customer Support

95. You may contact the Company in connection with anything related to the Site and/or the Services at any time via the Company’s customer support, which is available at customersupport@instantgamesupport.com
96. Any communication with the Company's customer support will be handled in the utmost care and without any delay by the Company's customer support representatives and will be escalated to the relevant people where necessary.
97. The Company will not tolerate any abusive behaviour exhibited by You towards the Company's employees. In the event that the Company, at its sole and absolute discretion, deems that Your behaviour, via telephone, live chat, email or otherwise, has been abusive or derogatory towards any of the Company's employees, the Company may, at its sole and absolute discretion, suspend and/or terminate Your Account as well as confiscate all funds in Your Account.




XIV. Disputes

98. Any claim and/or dispute You have must be raised by You, by email to customersupport@instantgamesupport.com, within 7 (seven) days from the date of the occurrence of the issue that You allege to cause such claim and/or dispute; such email must include any and all relevant information and documentation required in order to evaluate Your claim and/or dispute. The Company's customer support department shall review Your claim and/or dispute and provide You with its decision within 14 (fourteen) business days from receiving Your claim and/or dispute. If You do not agree with this decision, You may appeal the decision by sending an email to customersupport@instantgamesupport.com, within 7 (seven) days from the date of transmission of the appealed decision to You, together with all relevant information and documentation; such appeal will be handled by the support manager, and its decision will be the final decision of the Company in this matter.




XV. Miscellaneous

99. These Terms and Conditions and the relationship between You and Us shall be governed by, and construed and interpreted in accordance with, the laws of Curacao, and You irrevocably submit to the exclusive jurisdiction of the competent courts of Curacao with respect to any dispute regarding the validity, breach, interpretation, performance or otherwise arising out of or in connection with these Terms and Conditions and the relationship between You and Us.
100. The Company may, at any time, set off any positive balances in Your Account against any amount owed by You to the Company.
101. The Company may transfer or assign any and all of its rights and obligations hereunder to any third party; without derogating from the above, the Site and/or any of the Services may be operated by third parties. You may not transfer, assign or pledge in any manner whatsoever any of Your rights or obligations under these Terms and Conditions.
102. Unless explicitly stated in these Terms and Conditions, nothing in these Terms and Conditions shall: (i) be construed as creating any agency, arrangement, trust of fiduciary relationships or any similar relationship between You and Us; (ii) create or confer any rights or benefits to any third party, and/or (iii) grant You any security interest in any asset of the Company, including (but not limited to) any sum held in Your Account.
103. We may provide You with notices with respect to or in connection with these Terms and Conditions in an e-mail and/or through the Site, and such notice shall be deemed received by You immediately upon posting it on the Site and/or upon sending the e-mail, as the case may be.
104. No failure or delay on Our part in exercising any right, power or remedy thereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power or remedy preclude any other or further exercise thereof or the exercise of any other right, power or remedy.
105. If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision shall be excluded from these Terms and Conditions and the remainder of these Terms and Conditions shall be interpreted as if such provision was so excluded and shall be enforceable in accordance with its terms; provided, however, that in such event these Terms and Conditions shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction.




XVI. Language Discrepancies

106. The Terms and Conditions have been drafted in the English language. In the event of any discrepancy between the meanings of any translated versions of these Terms and Conditions and the English language version, the meaning of the English language version shall prevail.

Version 1.2 – 16.03.2021

Valid until further notice

I. General

1. The Site is operated by Muchogaming N.V (the "Company"), with registered address at 9 Abraham de Veerstraat, Willemstad, Curacao, offering online gambling products and services under Curacao legislation.
2. These terms and conditions ("Terms and Conditions") govern your ("You", "Your" or "Player") use of the online and mobile gaming services provided to You by the Company. These Terms and Conditions should be read carefully by You in their entirety prior to Your use of the Services. Please note that these Terms and Conditions constitute a legally binding agreement between You and the Company.
3. These Terms and Conditions incorporate Our privacy policy and by agreeing to these Terms and Conditions You confirm that You also accept and agree to Our privacy policy (You can review Our privacy policy by clicking here)




II. Definitions

4. In these Terms and Conditions, the following words and phrases shall (unless the context otherwise requires) have the meanings set out beside them:
   • "$ CA" - shall mean the currency with which You registered Your Account.
   • "Account" shall mean a personal account opened by an individual, solely for such individual to enable such individual to play the Games at the Site.
   • “Bet” shall mean a bet placed by You on an Event.
   • "Games" shall mean any of the games made available on the Site including Events.
   • “Event” shall mean any event upon which a Bet is available on the Site.
   • "Illegal Actions" shall mean illegal, unlawful, fraudulent, or other improper activities (including, but not limited to, (i) collusion between Players, (ii) the use of devices and software such as robots, (iii) sale, transfer and/or acquiring Accounts from other Players, (iv) transfer of funds amongst Players' Accounts), as well as breaking into the Site or attempting to do the same, (v) match fixing or otherwise influencing an Event and/or the outcome of any Bet contrary to applicable legislation and/or the rules of the relevant matches, as well as breaking into the Site or attempting to do the same, (vi) knowingly attempt to circumvent the Company's systems by using a virtual private network connection, (vii) intentionally disconnecting from a game while playing on the Sites, and/or (viii) circumventing the company’s security and prevention system by altering any of the registration details or providing misleading, inaccurate or incomplete personal and/or payment details, or verification information to the Company.
   • "Restricted Territories" shall mean the following countries: Belize, British Virgin Islands, United Kingdom, Israel, Member States of the European Union, the United States of America and additional jurisdictions blocked by the Company at its sole and absolute discretion. This list may be amended by the Company, at its sole and absolute discretion, from time to time.
   • "Services" shall mean the Company's Games and any other services and activities offered at the Site.
   • "Site" shall mean any website and/or mobile site and/or mobile application owned, operated or hosted by the Company.
   • "We", "Our" or "Us" shall mean the Company, its employees, directors, officers, agents, suppliers, consultants and/or contractors ("Associated Persons") as well as any subsidiaries and/or affiliated corporate entities and/or any of the Associated Persons of such subsidiaries and/or affiliated corporate entities.




III. Subordination to the Terms and Conditions and the Binding Effect Thereof

5. By using the Site, registering at the Site, or by participating in one of the Services, You agree to be bound by and to act in accordance with the Terms and Conditions, as they may be updated from time to time, without any reservation.
6. The Company reserves its right to amend these Terms and Conditions at any time, in its absolute and exclusive discretion. You will be notified of any changes to the Terms and Conditions, by posting the new version of the Terms and Conditions on the Site. If You do not wish to be bound by such amendment You must stop using the Site and Services and close Your Account in accordance with these Terms and Conditions.
7. These Terms and Conditions supersede all prior agreements between the parties in relation to its subject matter and constitute the entire and whole agreement between You and the Company. You confirm that, in agreeing to accept these Terms and Conditions, You have not relied on any representation except for any express representation made by the Company in these Terms and Conditions.




IV. Who is Entitled to Participate

8. You may only use the Services if You comply with all of the following:
   1. You are at least eighteen (18) years old or of legal age as determined by the laws of the country where You live (whichever is higher); in this respect, the Company wishes to draw Your attention to the fact that underage gambling is an offence;
   2. You are the owner of a valid payment method (or authorized to use a valid payment method by the owner of that valid payment method);
   3. You do not violate any law or regulation as a result of using the Services. In this context, You agree that if You reside or are present in any jurisdiction that prohibits using the Services offered at the Site (including without limitation any of the Restricted Territories) You shall not participate in the prohibited activity; and You are not a player or otherwise have any connection or can have any influence over an Event and/or any outcome of a Bet.
9. The Services are intended only for Players who are not prohibited by the laws of any applicable jurisdiction from gambling on the internet and/or mobile devices. The Company does not intend to enable You to contravene applicable law. You represent, warrant and agree to ensure that Your use of the Site and/or the Services will comply with all applicable laws, statutes and regulations. The offering or availability of the Services shall not be deemed or interpreted as an offer or invitation by Us to use the Services, if You reside in a place in which such use is currently forbidden by law (including without limitation the Restricted Territories), or where the Company, in its sole and absolute discretion, elects not to offer Services. You shall be solely responsible for determining whether Your use of the Site and/or Services is legal in the place where You live and/or use the Site and/or Services. We make no representations or warranties, expressed or implied, concerning the legality of the Services and/or of the Site and/or of any person's participation in the Services through this Site, and shall not be responsible for any illegal use of the Site by You. It is Your responsibility to ensure that You comply with any and all laws applicable to You before registering or participating in any of the Services through this Site. You should consult with legal counsel in the applicable jurisdiction about the legality of Your use of the Site and/or the Services.
10. Until We have satisfactorily completed age verification, You will not be permitted to withdraw any winnings from Your Account. In addition, the Company reserves the right at any time to request from You evidence of age and if satisfactory proof of age is not provided, then the Company may freeze Your Account and/or prohibit any further gambling via Your Account. In the event that it is found that You are under the age of 18, or the legal age as determined by the laws of the country where You live (whichever is higher), then the Company shall close Your Account and return to You all funds deposited, but the bonuses, winnings and bonus winnings shall not be paid and will be voided.
11. Employees, directors and officers of the Company, as well as members of their families, affiliates or subsidiaries, and all other persons connected, directly or indirectly, to the computer systems or the security system employed by the Company, as well as any person involved in the operation of this Site and the establishment thereof, including, but not limited to advertising, promotion and fulfilment agencies, insurers and legal advisers, webmasters and web suppliers and family members thereof, are not entitled to participate in any of the Services. For the sake of good order it is clarified that any person who is not entitled to participate as aforesaid - as well as any other person who substitutes such excluded person - is also not entitled to any of the prizes afforded or referred to by the Site, and the Company reserves the right to suspend the Account (including freezing all funds deposited within) and void all bonuses, winnings and bonus winnings in the Account.




V. Account Registration

12. Anyone interested in participating in the Services is obliged to register and open an Account at the Site.
13. The Company shall review the details, information and documentation provided by You as a part Our "know your customer" process. The Company will carry additional “know your customer" process upon any special circumstances including, but not limited to, high fraud score, suspicious details provided, a high number of deposits, various IPs used to access the Account, abnormal game play activity and Your jurisdiction.
14. You shall be fully and solely responsible to reserve in confidentiality Your user name and password ("Identification Details") and not to transfer them to another. The full responsibility for an unauthorized use of Your Identification Details lies solely with You, and You alone will bear all responsibility derived from any unauthorized use of Your Identification Details. If You misplace, forget or lose Your Identification Details because of anything other than the Company's error, the Company shall not be liable for any direct or indirect loss associated with such occurrence.
15. You are only allowed to have one Account at this Site. If You open more than one Account, the Company may block or close any or all of Your Accounts at its sole and absolute discretion and You will forfeit some or all of the funds held in Your Accounts, at the Company’s sole and absolute discretion.
16. The Company may at its sole and absolute discretion and without having to provide justification, refuse to open an Account or close an existing Account.
17. You hereby represent that the registration of Your Account is done personally by You and not by and/or for any third party.
18. By opening an Account, You hereby represent, warrant, acknowledge and undertake that (a) the details You submit during the registration process are true and correct, and that You will update them, immediately upon any change thereto, (b) Your Account is for Your personal use only and shall not be used by any third party, (c) any funds You deposit in Your Account may and will be used by You solely for playing the Games and/or using the Services, (d) the Company is not a financial institution and any funds in Your Account shall not accrue any linkage differentials and/or interest, (e) You are of sound mind and You are capable of taking responsibility for Your own actions, (f) it is Your responsibility to read and understand the Games rules and procedures and that You fully understand these rules and procedures, (g) You understand that the use of the Games carries with it a risk of losing funds wagered in the Games, (h) You will cooperate with the Company and provide it with all requested documentation in a full, complete and truthful manner, (i) You have verified and determined that Your use of the Services does not violate any laws or regulations of any jurisdiction that applies to You, (j) You are solely responsible for recording, paying and accounting to any relevant governmental, taxation or other authority for any tax or other levy that may be payable due to Your use of the Site (including, but not limited to, payment of winnings), (k) You will use the Services in good faith towards the Company and others using the Services, (l) You will be solely responsible for all Your losses resulting from placing bets at the Site and playing the Games, (m) the Company may at its sole and absolute discretion, decide whether to open, maintain and/or close Your Account, as well as suspend Your Account, including withholding, freezing and/or confiscating all funds in Your Account and/or voiding all bonuses, winnings and bonus winnings in Your Account, (n) You shall be solely responsible for maintaining the confidentiality of Your Identification Details, and for any and all actions and transactions taken in connection with Your Account by anyone who enters Your Account while using Your Identification Details, and all such actions and transactions shall be deemed as actions and transactions taken by You, (o) You will immediately inform the Company of any suspected unauthorized use of Your Account, (p) You shall not make any charge backs and/or deny or reverse any payment made by You in connection with the Services, and You shall reimburse Us for any loss or damage We may incur as a result of any such action, and in any event You will promptly pay any and all of Your debts to Us, and (q) You shall indemnify Us and hold Us harmless, from and against all direct and indirect claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of or in connection with any breach of these Terms and Conditions by You, and any other liabilities arising out of Your use of the Site and/or Services or any unauthorized use of the Your Account by any third party.
19. You further represent, warrant, acknowledge and undertake that (a) You will not use Your Account, and will not allow any third party to use Your Account, for any Illegal Actions, (b) in case You will perform any Illegal Action the Company shall be entitled to disclose any and all of Your details and information to the relevant authorities, and to suspend Your Account, including withholding, freezing and/or confiscating all funds in Your Account and/or voiding all bonuses, winnings and bonus winnings in Your Account, (c) all money that You deposit into Your Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source; (d) You shall be solely responsible for all losses, liabilities and damages incurred as a result of any Illegal Action performed by You and You shall indemnify Us for any such losses, damages and liabilities, (e) You have not had an Account in the past which was terminated or suspended by the Company, (f) the means of payment (e.g. credit card) You provided the Company in connection with Your Account are owned by You and in Your name (or that the owner of the means of payment provided You with all required consent to use that means of payment for placing a wager via the Site, and You are acting within the confines of that consent) and was not stolen or reported as lost, (g) We are not obligated in any form or manner to validate the consent granted to You by the owner of the means of payment which You use, and (h) You are not and You have not notified the Company that You are addicted to gambling.




VI. Account Operation

20. It is unlawful to deposit any money in Your Account from ill-gotten means, and You will not make such deposits. Without derogating from the above, You hereby acknowledge that the Company will check all transactions to prevent money laundering, and will report any suspicious transactions to the relevant authorities.
21. You are prohibited from transferring or selling your Account to any other person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. This prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.
22. Availability of each payment method depends on Your registration country and chosen currency. Your Account will be credited with the deposit only after the deposit is confirmed by the Company and the relevant payment method; until such confirmation is received, Your Account will not include such deposit in the Account's balance. The Company does not provide credit, nor does it participate in, arrange, permit or knowingly facilitate the giving of credit. Please be advised that deposits made via certain payment methods incur fees and/or commissions charged to such deposits, as detailed in the Deposits page.
23. Your attention is drawn to the fact that the Company imposes certain deposit limits, at its discretion and subject to various reviews and verifications performed by the Company. These could vary over time and in accordance with various characteristics relating to each customer and deposit
24. It is Your responsibility to notify the Company immediately of a lost or stolen payment method, or of any change in the payment method or its details; any losses and damages caused due to Your failure to provide such immediate notification will be solely borne by You, and We will not be liable for any such losses and damages.
25. You are not allowed to transfer funds from Your Account to other Players or to receive money from other Players in Your Account, or to sell, transfer and/or acquire Accounts from other Players.
26. In any case in which You have not logged into Your Account for a period of 10 (ten) months, then Your Account becomes a dormant Account, in which case the Company shall charge an administrative fee equivalent to 10% per month and deduct it from Your real money balance in Your Account. Upon logging into Your Account, Your Account shall cease to be a dormant Account; however, all administrative fees deducted until such time will not be returned to You.
27. You may ask at any time to close Your Account by sending an email to the Company's customer support at customersupport@instantgamesupport.com, and You will be contacted by customer support accordingly in order to facilitate such request.
28. Once a Bet is placed, it cannot be changed or cancelled.
29. A Bet placed after the Event commences (save for in play betting) and/or a Bet placed after the result of the Bet is known, are invalid and do not entitle You to receive any winnings from such a Bet; the sum of the Bet shall be returned to You in such a case.
30. The Company may offer a cash-out feature in some Bets on some Events, at its sole and absolute discretion. This feature, if offered, will allow You to cash-out part or all of Your Bet prior to the end of the Event upon which You placed the Bet. The return provided to You according to the cash-out feature will change during the Event and will be determined by the Company at its sole and absolute discretion. We are under no obligation to provide the cash-out feature in any Event and/or Bet and can cancel this feature altogether without being required to provide any notice about it.
31. The result of the Bet is confirmed by the Company in accordance with official results published by the applicable governing bodies arranging the Events and/or according to alternative sources of information; in an event of a conflict between the official results and other sources of information, the Company shall determine the result of the Bet at its sole and absolute discretion. If the Company is unable to determine the result of the Bet, the Bet will be void and the wager will be returned to You.
32. Subject to Section ‎31, the Company will publish the result of the Bet on the Site, and the Account shall be credited with winnings (if any) within 72 hours of the Company publishing the result of the Bet. In an event of conflict between the results published on the Site and the results registered with the Company’s systems (or with systems operated on the Company's behalf by third parties), the latter shall prevail.




VII. Withdrawals

33. When You request a withdrawal, the funds requested are transferred to the payment method(s) You initially used to deposit.
34. In case where Your payment method is not available for withdrawal due to third party's policy's restrictions, the withdrawal will be made to another payment method available to You.
35. If You have outstanding deposits, the Company reserves the right to postpone or halt withdrawal payments until all deposits are received and confirmed.
36. Should Your bank or payment method charge a processing fee in connection with the withdrawal, the payment of this fee is Your responsibility and such fee shall be deducted from the funds withdrawn.
37. In a case where We cease to offer Our Services in a specific jurisdiction, a reasonable processing fee (beyond that stated in Section ‎35) may be charged to You upon withdrawal.
38. The maximum withdrawal amount per Account is $ CA20,000 per month. In case of progressive jackpots, the winnings can be withdrawn at once in full amount, The Company may, at its sole and absolute discretion, increase these limits to Our valued Players. Minimum Withdrawal Amounts: Wire transfer/iDEAL/Trustly: $ CA50 Cheque: $ CA30 Skrill (Moneybookers), Neteller, credit card, debit card and Paysafecard: $ CA20 Requested withdrawal amounts that are below the minimum sums listed above will not be processed.For further information please contact Our customer support at: customersupport@instantgamesupport.com
39. As a measure to protect You from online fraud, We may sometimes require identity verification before processing a withdrawal. You may be asked to show one or more of the following documents (or additional documents not listed below) to the Company:
    1. Payment method: A clear, legible copy of both sides of the card is required and/or screenshots of the e-wallet used to deposit. For security reasons, the middle eight numbers on the front of the card and the three-digit code on the back of the card's copy must be crossed out.
    2. Proof of address: This can come in the form of a recent utility bill or credit card statement that shows Your full name and address as listed in Your Account. For credit card statements, the middle eight numbers on the front of the card and the three-digit code on the back of the card must crossed out for security reasons.
    3. Photo ID: A recent photographic identifying document is required in order to process Your first withdrawal. The ID can be a copy of a valid passport, driver's license or national ID card. Your name, photograph and signature must appear on the copy sent to Us. In some cases, You may be asked to have Your documents signed and stamped by a qualified notary or solicitor as proof of legitimacy.
40. We reserve the right to require additional documentation where Your cumulative withdrawals amount to $ CA1,500.
41. Required documentation will have to be provided within 7 (seven) days following the request by the Company; should the documentation not be provided within this timeframe, or false or misleading documentation is provided, then the Company may, at is sole and absolute discretion, withhold any withdrawals, seize and/or confiscate the entire balance of Your Account and/or close Your Account .
42. Should concerns arise regarding your documentation in connection with Anti-Money Laundering or similar issues, then the Company may request notarized documents and suspend or close Your Account, including freezing or confiscating the entire balance of Your Account.
43. Without derogating from any other provision of these Terms and Conditions, before any withdrawal is processed, Your gameplay will be reviewed for any irregular playing patterns. Should the Company deem that irregular gameplay has occurred, the Company reserves the right to withhold any withdrawals, seize and/or confiscate the entire balance of Your Account and/or close Your Account.
44. In order to make a withdrawal, click on the "Cashier" icon, followed by the "Withdrawal" option. The select Your preferred withdrawal method, fill out the relevant form as per the withdrawal method chosen, click "Withdraw" and the withdrawal process will begin.
45. For assistance with withdrawals or any other matter, feel free to Contact the Company at customersupport@instantgamesupport.com




VIII. Responsible Gaming & Self-exclusion

46. Always remember that the Services are for Your personal entertainment; they are not meant to make You rich overnight and there are no winnings formulas. Make sure to budget Your money and know the game rules. We suggest that You employ measures aimed towards gambling responsibly, such as timers or other forms of reminders and/or duration, wagers and loss restrictions while gambling.
47. You may exclude Yourself from the use of the Services for any definite or indefinite time via the responsible gaming section in the client interface or by contacting our customer support via customersupport@instantgamesupport.com, in accordance with Your decision to be provided to the Company. Prior to confirming Your self-exclusion request, You will be provided with information regarding the consequences of self-exclusion. Should You decide to be self-excluded, We encourage You to consider extending Your self-exclusion to other remote gambling operators currently used by You. Any undetermined bets at the time of Your self-exclusion will be settled in the normal way, according to the normal timescales and, if subsequently applicable, winnings paid to You. Any self-exclusion Account blocks cannot be undone during the agreed self-exclusion period.
48. Following Your request to be self-excluded: (i) Your Account will be closed and any funds held in Your Account will be returned to; (ii) As soon as practicable after Your request to be self-excluded is submitted to the Company, You will cease to receive any marketing materials relating to the Services; provided, however, that this will not extend to blanket marketing which is targeted at a particular geographical area and where You would not be knowingly included.
49. It is hereby clarified that regardless of the length of Your self-exclusion period, at the end of such self-exclusion period, the self-exclusion will end and You will be allowed to commence wagering with the Company and also receive marketing materials.
50. In requesting self-exclusion, You agree to provide full and accurate personal details, now and in the future, so Your access/use of the Site and Services can be restricted. If You do choose to self-exclude, We will use all reasonable endeavours to ensure We comply with Your self-exclusion. However, in agreeing to self-exclude, You accept that You have a parallel obligation not to seek to circumvent the self-exclusion. Accordingly, We have no responsibility or liability for any subsequent consequences or losses howsoever caused that You may suffer or incur if You commence or continue to gamble through additional online accounts where You have changed any of the registration details or You provide misleading, inaccurate or incomplete details or otherwise seek to circumvent the self-exclusion agreed. Any self-exclusion, time out or any similar action will be valid across all websites operated by the Company.
51. Company will make reasonable efforts to try to prevent the opening of new Accounts, but it is Your sole responsibility not to open new Accounts. Company cannot be held accountable for potential losses on other Accounts.
52. If You are uncertain whether to exclude Yourself from the site, ask Yourself the following:
    1. Have You been diagnosed with an addictive disorder previously?
    2. Do You place bets while under the influence of alcohol or other substances?
    3. Is gambling interfering with Your daily life?
    4. Are You trying to recover previous loses by placing more bets?
    If You answered ‘yes' to one or more of the questions above, it is strongly recommended that You contact the customer support team and ask to be excluded as well as seek professional help.




IX. Bonus Policy

53. Once You make an eligible deposit according to a promotion offered on the Site, You immediately receive a Deposit Bonus. The Deposit Bonus, in the form of bonus money, free bets and/or free spins, will appear in Your bonus balance.
54. Deposits made with Skrill are excluded from all bonus offers.
55. In addition, the Company may offer You a Complimentary Bonus, in the form of bonus money, free bets and/or free spins. The Complimentary Bonus will appear in Your bonus balance.
56. Where a Site provides a Registration Bonus, then once You register with the Site, enter valid personal details and activate Your Account, You are eligible to receive the Registration Bonus; provided solely if You are a new registrant and never had an Account with the Site. The Registration Bonus can be provided in the form of bonus money, free bets and/or free spins. The Registration Bonus will appear in Your bonus balance. Any player can receive only one Registration Bonus with each Site.
57. You can receive up to 5 (five) Registration Bonuses, 5 (five) casino welcome bonuses and 1 (one) sport welcome bonus on the Company's network. In addition, You can receive up to 5 (five) free bet bonuses per month in Your Account.
58. Your wagering is first deducted from the real money balance. When Your real money on Your balance is nil, the wagering will be done from Your bonus balance. If the wager You make is higher than the amount of real money on Your balance, then the wager will be composed from the sum of real money on Your balance and the remainder of the wager - from Your bonus balance. Any Winnings from such a wager shall be split between real money and bonus balance according to the sum of real money and bonus balance used in such a wager. If, at a later stage, Your real money on Your balance is higher than zero, any wagering you perform from that stage will once again be from the real money on Your balance.
59. Only wagers made with Bonus Funds will contribute towards the wagering requirement as provided in Sections ‎68-‎70 (the “Requirement”). Only wagers made after the first successful deposit will contribute to the Requirement. Wagers made with real money will not count towards the Requirement. If You have more than one active bonus, the winnings and the contribution towards the Requirement are divided between these bonuses according to the initial sum of each bonus. By way of example, if You have three active bonuses, the initial sum of the first was of $ CA2, of the second was of $ CA3, and of the third was of $ CA1, then the winnings and the Requirement will be calculated according to a 2-3-1 split.
60. The Bonus Funds cannot be cashed out, and can be used solely for wagering purposes; for the avoidance of doubt, the inclusion of the Bonus Funds in Your Account balance does not mean that the Bonus Funds can be withdrawn and such Bonus Funds will be deducted from Your Account balance for the purpose of withdrawal.
61. Only 5% (five percent) of wagers placed on all versions of video poker and/or power video poker shall be counted towards the Requirement; only 10% (ten percent) of wagers placed on all versions of Blackjack, Baccarat, Roulette, poker table games and/or jackpot games shall be counted towards the Requirement.
62. The following games will not contribute to the Requirement: Cool Buck, Cool Buck 5 Reels, Dragon Dance, Book of Oz, Bookie of Odds, Bikini Party, Koi Princess, Ozzy Osbourne, Bonanza, Diamond Mine, Beehive Bedlam , Fruit Blast, Epic Gems, 1429 Uncharted Seas, Jungle Spirit, Secrets of Christmas, Astro Legends: Lyra and Erion, Forsaken Kingdom, Baker's Treat, Eye of the Kraken, Golden Legend, Hugo 2, Lucky Angler, Pets Go Wild, Rage to Riches, Retro Reels, Retro Reels - Diamond Glitz, Retro Reels - Extreme Heat, Robin Hood Shifting Riches, Stardust, The Wish Master, Tomb Raider - Secret of the Sword, Tomb Raider, Tower Quest, Untamed Bengal Tiger, Untamed Giant Panda, Untamed Wolf Pack, Wheel of Wealth Special Edition, Wheel of Wealth, Reel Rush 2, Jack Hammer 2, Big Bad wolf, Starmania, Ragnarok, Hot Blizzard, Fishermen Gold . The Company shall be entitled, at its sole discretion, to add, from time to time, more games to aforementioned list of games that will not contribute to the Requirement.
63. Subject to the provisions of this Section, only one bonus can be active at the same time. All other bonuses (save for free spins and free bets) will be considered as “Pending Bonuses”, with their applicable wagering requirements commencing only once the Requirement in respect of the active bonus is met in full, or if the active bonus expires or is cancelled for any reason; in addition, if Your Bonus Funds go below $ CA0.50 , the next Pending Bonus (if any) will become active in parallel to the current active bonus. Any Pending Bonus (save for free spins and free bets) cannot be wagered and it will not appear in the bonus balance prior to becoming active, save for where the Bonus Funds go below $ CA0.50. The order of Pending Bonuses (save for free spins and free bets) becoming active will be on the basis of the time granting them to You. You can activate a Pending Bonus by cancelling the active and the Pending Bonuses prior to the Pending Bonus you wish to activate.
64. If You wish to cancel a bonus, the cancelation can be done under the Account tab > Bonus history tab; in which case the Bonus Winnings will be removed as well and will not be converted into real money.
65. You may withdraw Your real money balance (Your deposit and any winnings generated from the deposit) at any time. However, any request of withdrawal of funds from Your real money balance prior to completing the Requirement will cause the removal of the Bonus Funds from Your bonus balance in full and they will not be converted into real money; any Pending Bonuses will be removed as well.
66. The Bonus promotion may be subject to promotion-specific terms and conditions, which you are required to adhere to in order to be eligible to receive the Bonus and/or Bonus Funds, as well as to cash them out, as provided to You in the applicable marketing materials, which must be read in conjunction with these Terms and Conditions.
67. Any breach of these Terms and Conditions shall entitle the Company to cancel, revoke, seize and confiscate the Bonus, the Bonus Funds, Bonus Funds converted into real money and/or close Your Account.
68. Free money bonus
    1. All free money bonuses and the winnings generated from them are part of the Bonus Funds.
    2. The Bonus Funds generated from a free money bonus will be converted to real money only after wagering 50 (fifty) times the sum of the initial sum of the bonus (the "Requirement"). The Requirement must be met in full within 30 (thirty) days of the Bonus being credited to Your Account, otherwise the Bonus Funds will be removed from Your bonus balance in full and will not be converted into real money; for this purpose, the period in which the bonus is a Pending Bonus counts as part of that 30 (thirty) days' period.
69. Free spins
    1. The winnings generated from the free spins are considered as the initial sum of the applicable bonus, and the initial sum of the appliable bonus together with the winnings generated from it shall constitute the Bonus Funds.
    2. The Bonus Funds from a free spin bonus will be converted to real money only after wagering 50 (fifty) times the initial sum of that bonus (i.e., the winnings generated from the original free spins) (the "Requirement"). The Requirement must be met in full within 7 (seven) days of the Bonus being credited to Your Account, otherwise the Bonus Funds will be removed from Your bonus balance in full and will not be converted into real money and You will not be entitled to the free spins; for this purpose, the period in which the bonus is a Pending Bonus counts as part of that 7 (seven) days' period.
70. Free bets
    1. For the purpose of this Section, “Bonus Funds” shall mean the initial sum of the applicable bonus, i.e. the sum of the winnings generated from the free bets less the sum of the free bets wagered, together with the winnings generated from it.
    2. The Bonus Funds from a free bet bonus will be converted to real money only after wagering 10 (ten) times the initial sum of that bonus (i.e., the winnings generated from the original free bet less the sum of the free bet wagered) (the "Requirement"). The Requirement must be met in full within 7 (seven) days of the Bonus being credited to Your Account, otherwise the Bonus Funds will be removed from Your bonus balance in full and will not be converted into real money and You will not be entitled to the free bets; for this purpose, the period in which the bonus is a Pending Bonus counts as part of that 7 (seven) days' period. The Event on which the free bet and/or Bonus Funds are wagered must end and have a result prior to the expiration of the bonus for the purpose of the 7 (seven) days' requirement.
71. Rewards
    1. In order to participate in the Rewards program’s points collection and/or purchase an item with the points via the store, a player must make at least one (1) deposit of ten (10) Euros. Points and items are subject to limitations as set in the applicable terms and conditions. Any use and/or redemption contrary to those terms and conditions is null and void.
    2. Items purchased via the store will expire after 30 days from the date of the purchase.
    3. All items purchased via the store must be wagered a minimum of 50 (fifty) times in 30 days; failure to do so shall result in the expiry of the points and/or in revocation of all winnings generated from such bonuses.
    4. Winnings generated from free spin bonus purchased via the store are limited to $ CA20
    5. Winnings generated from items purchased via the store are limited to the lower of (i) 3 (three) times the items amount (and in the case of free spins – the bonus amount equals the winnings received from the free spin), or (ii) the total amount of deposits made by the Player until the date in which the bonus was received as a prize or redeemed at the store.
    6. In order to progress in the Rewards program’s levels, a player must collect the points required and make at least one (1) deposit of ten (10 Euros) in the last 30 days.
    7. All items purchased via the store are subject to all other items terms and conditions.
72. You shall be solely responsible for paying any relevant taxes levied in relation to the receipt of the Bonus Funds.
73. In the event that the Company deems, at its sole and absolute discretion, that You acted in bad faith in relation to a Bonus and/or tried to abuse a Bonus, You shall become ineligible to receive the Bonus Funds; such ineligibility may be determined and the Bonus Funds confiscated, and Your Account may be closed, even after the award of the Bonus Funds and/or the conversion of the Bonus Funds into real money. acting in bad faith and/or abuse includes, but is not limited to, trying to create an unfair advantage, registering multiple accounts within the Company's network in order to take advantage of any Bonus, and/or receiving the Bonus and/or wagering, alone or together with others, in a manner which provides for guaranteed profits irrespective of the outcome of the wagering.
74. Without derogating from any other provision in these Terms and Conditions, before any withdrawals are processed, Your play will be reviewed for any irregular and/or abusive playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular playing patterns. Additional examples of irregular and/or abusive playing patterns also include, but are not limited to: (i) placing single or multiple bets of a value of fifty percent or more of a Bonus on any single game, individual hand, or round, (ii) building a balance and significantly changing play patterns for example bet size, game types and bet structures etc. in order to meet the Requirement; (iii) placing large bets which result in a substantial gain followed and by a drop in bet size equal to or more than 65% of the previous average bet size until the Requirement is met; (iv) reserving real money funds in any incomplete game round in order to use Bonus Funds before real money gameplay is completed; (v) making large wagers and then substantially reducing the wagers to meet the Requirement; (vi) placing single bets equal to or in excess of the lower of $ CA5 or 5% of the value of the bonus or the lower of $ CA2 or 2% of the value of the bonus if You made a deposit via either Neteller or Skrill (including where such limit is exceeded due to any double up or other feature of any game) until such time as the Requirement for that Bonus has been met, (vii) moving from a low weighted game to a high weighted game after a large win for the purpose of meeting the Requirement, (viii) cooperating with other using the same betting patters, (ix) accepting a bonus or a promotion with the sole purpose of creating a positive expected value on bonus return, (x) delaying a game until the Requirement is met, and/or (xi) making new deposits while having free spin features or bonus features still available in a game . Should the Company deem, at its sole and absolute discretion, that irregular or abusive game play and/or betting techniques circumventing the standard house edge (including, but not limited to, martingale betting strategies, card counting as well as low risk betting in roulette such as betting on red/black in equal amounts) occurred, it reserves the right to confiscate the Bonus Funds (including, but not limited to, after awarding them and/or after converting them to real money) and close Your Account. The Company reserves the right to prevent players registered, logging in or depositing from certain jurisdictions from participating and being eligible for any or all promotions and bonuses, at the Company’s sole and absolute discretion.
75. Any non-insignificant breach of this chapter shall entitle the Company to cancel and revoke the Bonus Funds, and Your Account may be closed.
76. This Bonus Policy applies to all kind of bonuses, promotions and benefits granted to You in excess of the actual deposit made by You
77. The Company reserves the right to alter this chapter, cancel, modify or suspend any offer and any promotion at any time and without prior notice.




X. Powers and Authorities of the Company

78. The Company shall make commercially reasonable efforts to prevent any malfunctioning in the Site's activity and any errors in respect of Events and/or Bets, including, but not limited to, any errors in the odds, names of participants in the Events, handicaps and/or any other component of the Bet. However, in any event of a technical failure (or any other error) in the Site's systems for any reason whatsoever, the Company will be entitled to cancel Your participation in any of the Games, concerning which the malfunctioning has occurred. In such an event, Our responsibility and liability will be limited only to the participation fee and/or Bet sum that was paid by You for participating in such Game, and Your Account will be credited with such participation fee and/or Bet accordingly.
79. The Company reserves the right to cancel, terminate, modify or suspend the Services if for any reason, the Services cannot be conducted as planned, including, but not limited to, infection by computer virus, bugs, tampering or unauthorized intervention, fraud, technical failures or any other causes beyond the control of the Company. If any errors result in awarding winnings to You or in an increase in winnings owed or paid to You, You shall not be entitled to these winnings. You shall immediately inform the Company of the error and shall repay any winnings credited to Your Account in error to the Company (as directed by the Company) or the Company may, at its sole and absolute discretion, deduct an amount equal to those winnings from Your Account or set off such amount against any money owed to You by the Company.
80. The Company reserves the right to cancel, terminate, modify or suspend its Services to You at its sole and absolute discretion.
81. The Company reserves the right to limit, refuse or cancel any bet, stake or other wager made by You or through Your Account, as well as cancel any Game (regardless of whether such cancellation was due to actions on Your part or of any third party), where the Company believes that any act of fraud or any other act of bad faith has been taken against the Company or any third party; in such circumstances You will only be entitled to receive the participation fee sum that was paid by You for participating in such Game, and Your Account will be credited accordingly. Without derogating from any other provision of these Terms and Conditions, in any case in which the Company may terminate and/or suspend Your Account, the Company may freeze and/or confiscate all funds held in Your Account.
82. If You are disconnected from the internet while playing the Games (not through any intentional disconnection on Your part of any other bad faith action), the Games' results and Your Account's balance will be kept as they were before such disconnection. The Company will take all reasonable measures to ensure that if You experience interruptions and/or technical difficulties with any Game, after You had made a wager, You will be allowed to resume play and restore the Game as it was before the interruption and/or technical difficulties took place. If such restoration is not possible, the Company will ensure the Game is terminated, refund the wager to Your Account.
83. The Company shall be entitled, at its sole and absolute discretion, to amend, modify, or discontinue, from time to time, any of the Services, and/or bonuses and/or promotions and/or introduce new Games, Services, bonuses, and/or promotions. We shall not be liable for any loss suffered by You resulting from any changes made and You shall have no claims against Us in such regard.




XI. Reservations concerning Our Responsibility

84. We are not responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of data or information and any direct or indirect loss which arises from these occurrences. We are not responsible for any problems or technical malfunction of any network or lines, Wi-Fi, Bluetooth, computers, systems, servers or providers, computer equipment, software or email on account of technical problems or traffic congestion on the internet or at any web site, mobile site or mobile application. We shall not be responsible or liable to You in the event of systems or communications errors, bugs or viruses relating to the Services and/or Your Account or which will result in damage to Your hardware and/or software and/or data.
85. In no event shall We be liable for any direct, indirect, incidental, special or consequential damages or damages for loss of profits, revenue, data or use incurred by You or any third party, whether in an action for contract, tort or any other legal theory, arising from the access to, or use of, the Site, the Services and/or otherwise.
86. We make no representations about the suitability, reliability, availability, timeliness and accuracy of the information, software, products and Services contained and/or offered at the Site for any purpose. All information, software, products and Services are provided "as is" without warranty of any kind. We hereby disclaim all warranties with respect to information, software, products and Services contained or offered at the Site, whether expressed or implied.
87. We shall have no liability with respect to any damage or loss that was caused due to reliance, of any type, on the information or any other publication or content appearing at the Site, and You are invited to verify the information published at the Site.
88. We shall not be responsible or liable for any actions or omissions of internet service provider or any other third party which provides You with access to the Site or Services.
89. You accept and agree that in respect of some of the Games, a random number generator will determine the randomly generated events required in connection with the Services. You further agree and accept that where the result as received by You conflicts with the result shown on the Company's server (or servers operated on the Company's behalf by third parties), the result shown on the Company's server (or on servers operated on the Company's behalf by third parties) shall in all circumstances take precedence. You understand and agree that the Company's records (or records maintained on its behalf) shall be the final authority in determining the terms of Your use of the Services.
90. You will use the Site and Services at Your own risk, and We shall not be responsible for any damage or loss You shall incur as a result of modifications, enhancement, termination, suspension or discontinuation of the Site or any of the Services. We will not be responsible for any damage or loss You shall incur as a result of Your use or reliance on the content of any website, mobile site and/or mobile application to which links appear on the Site.
91. The site, services, site's content and the software used in connection therewith are provided "as is", and we make no warranty or representation, whether expressed or implied (whether by law, statute, or otherwise), including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness or accuracy, non-infringement of third parties' rights or of applicable laws and regulation in respect of the Site, Services, Site's content and the software used in connection therewith, or that the Site, Services, Site's content and the software used in connection therewith will be uninterrupted, timely, secure or error-free, or that defects will be corrected, or will be free of viruses or bugs or as to results or the accuracy of any information through the site or services.
92. The Company reserves the right to limit, refuse or cancel any bet, stake or other wager made by You or through Your Account, as well as cancel any Game (regardless of whether such cancellation was due to actions on Your part or of any third party), where the Company believes that any act of fraud or any other act of bad faith has been taken against the Company or any third party; including, but not limited to, if the Company reasonably suspects that the integrity of the Event has been questioned, whether by You, by any person associated with You and/or by any third party (such suspicion may arise on the basis of the size, volume, number and/or pattern of Bets placed by You and/or other persons with the Company and/or with third parties as well as any investigation initiated by the applicable authorities and/or Event organizer or sports body); in such circumstances You will only be entitled to receive the participation fee sum and/or Bet that was paid by You for participating in such Game, Your Account will be credited accordingly and You will not be entitled to any winnings from the applicable Game, and if any such winnings were paid to You, the Company shall reduce Your balance by the amount of such winnings (and if the Account balance is insufficient, You shall reimburse the Company with the remainder amount).
93. If You are disconnected from the internet while playing the Games (not through any intentional disconnection on Your part of any other bad faith action), the Games' results and Your Account's balance will be kept as they were before such disconnection. The Company will take all reasonable measures to ensure that if You experience interruptions and/or technical difficulties with any Game, after You had made a wager, You will be allowed to resume play and restore the Game as it was before the interruption and/or technical difficulties took place. If such restoration is not possible, the Company will ensure the Game is terminated, refund the wager to Your Account.




XII. Intellectual Property

94. All the rights, including the intellectual property rights (i.e., patents, copyright, trademarks, service marks, logos, trade names, know-how or any other intellectual property right) concerning the Site, and all of its content (including, but not limited to, programs, files, video, audio, pictures, graphics, pictures, text and software), and/or Services (collectively the "Rights"), are and shall remain the sole and exclusive property of the Company and/or any of its licensors. You may not use any of the Rights without the express prior written approval of the Company, except pursuant to these Terms and Conditions, and You shall not, by using the Services or otherwise, acquire any rights in and/or to any of the Rights. Without derogating from the above, You are strictly prohibited from: (i) copying. redistributing, publishing, reverse engineering, decompiling, disassembling, modifying, translating or making any attempt to access the source code of the Services and/or the Site, (ii) creating derivate works of the source code; (iii) selling, assigning, licensing, sublicensing, transferring, distributing the Services, and (iv) making the Services and/or the Site available to any third party.




XIII. Customer Support

95. You may contact the Company in connection with anything related to the Site and/or the Services at any time via the Company’s customer support, which is available at customersupport@instantgamesupport.com
96. Any communication with the Company's customer support will be handled in the utmost care and without any delay by the Company's customer support representatives and will be escalated to the relevant people where necessary.
97. The Company will not tolerate any abusive behaviour exhibited by You towards the Company's employees. In the event that the Company, at its sole and absolute discretion, deems that Your behaviour, via telephone, live chat, email or otherwise, has been abusive or derogatory towards any of the Company's employees, the Company may, at its sole and absolute discretion, suspend and/or terminate Your Account as well as confiscate all funds in Your Account.




XIV. Disputes

98. Any claim and/or dispute You have must be raised by You, by email to customersupport@instantgamesupport.com, within 7 (seven) days from the date of the occurrence of the issue that You allege to cause such claim and/or dispute; such email must include any and all relevant information and documentation required in order to evaluate Your claim and/or dispute. The Company's customer support department shall review Your claim and/or dispute and provide You with its decision within 14 (fourteen) business days from receiving Your claim and/or dispute. If You do not agree with this decision, You may appeal the decision by sending an email to customersupport@instantgamesupport.com, within 7 (seven) days from the date of transmission of the appealed decision to You, together with all relevant information and documentation; such appeal will be handled by the support manager, and its decision will be the final decision of the Company in this matter.




XV. Miscellaneous

99. These Terms and Conditions and the relationship between You and Us shall be governed by, and construed and interpreted in accordance with, the laws of Curacao, and You irrevocably submit to the exclusive jurisdiction of the competent courts of Curacao with respect to any dispute regarding the validity, breach, interpretation, performance or otherwise arising out of or in connection with these Terms and Conditions and the relationship between You and Us.
100. The Company may, at any time, set off any positive balances in Your Account against any amount owed by You to the Company.
101. The Company may transfer or assign any and all of its rights and obligations hereunder to any third party; without derogating from the above, the Site and/or any of the Services may be operated by third parties. You may not transfer, assign or pledge in any manner whatsoever any of Your rights or obligations under these Terms and Conditions.
102. Unless explicitly stated in these Terms and Conditions, nothing in these Terms and Conditions shall: (i) be construed as creating any agency, arrangement, trust of fiduciary relationships or any similar relationship between You and Us; (ii) create or confer any rights or benefits to any third party, and/or (iii) grant You any security interest in any asset of the Company, including (but not limited to) any sum held in Your Account.
103. We may provide You with notices with respect to or in connection with these Terms and Conditions in an e-mail and/or through the Site, and such notice shall be deemed received by You immediately upon posting it on the Site and/or upon sending the e-mail, as the case may be.
104. No failure or delay on Our part in exercising any right, power or remedy thereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power or remedy preclude any other or further exercise thereof or the exercise of any other right, power or remedy.
105. If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision shall be excluded from these Terms and Conditions and the remainder of these Terms and Conditions shall be interpreted as if such provision was so excluded and shall be enforceable in accordance with its terms; provided, however, that in such event these Terms and Conditions shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction.




XVI. Language Discrepancies

106. The Terms and Conditions have been drafted in the English language. In the event of any discrepancy between the meanings of any translated versions of these Terms and Conditions and the English language version, the meaning of the English language version shall prevail.

Version 1.2 – 16.03.2021

Valid until further notice

I. General

1. The Site is operated by Muchogaming N.V (the "Company"), with registered address at 9 Abraham de Veerstraat, Willemstad, Curacao, offering online gambling products and services under Curacao legislation.
2. These terms and conditions ("Terms and Conditions") govern your ("You", "Your" or "Player") use of the online and mobile gaming services provided to You by the Company. These Terms and Conditions should be read carefully by You in their entirety prior to Your use of the Services. Please note that these Terms and Conditions constitute a legally binding agreement between You and the Company.
3. These Terms and Conditions incorporate Our privacy policy and by agreeing to these Terms and Conditions You confirm that You also accept and agree to Our privacy policy (You can review Our privacy policy by clicking here)




II. Definitions

4. In these Terms and Conditions, the following words and phrases shall (unless the context otherwise requires) have the meanings set out beside them:
   • "$ CA" - shall mean the currency with which You registered Your Account.
   • "Account" shall mean a personal account opened by an individual, solely for such individual to enable such individual to play the Games at the Site.
   • “Bet” shall mean a bet placed by You on an Event.
   • "Games" shall mean any of the games made available on the Site including Events.
   • “Event” shall mean any event upon which a Bet is available on the Site.
   • "Illegal Actions" shall mean illegal, unlawful, fraudulent, or other improper activities (including, but not limited to, (i) collusion between Players, (ii) the use of devices and software such as robots, (iii) sale, transfer and/or acquiring Accounts from other Players, (iv) transfer of funds amongst Players' Accounts), as well as breaking into the Site or attempting to do the same, (v) match fixing or otherwise influencing an Event and/or the outcome of any Bet contrary to applicable legislation and/or the rules of the relevant matches, as well as breaking into the Site or attempting to do the same, (vi) knowingly attempt to circumvent the Company's systems by using a virtual private network connection, (vii) intentionally disconnecting from a game while playing on the Sites, and/or (viii) circumventing the company’s security and prevention system by altering any of the registration details or providing misleading, inaccurate or incomplete personal and/or payment details, or verification information to the Company.
   • "Restricted Territories" shall mean the following countries: Belize, British Virgin Islands, United Kingdom, Israel, Member States of the European Union, the United States of America and additional jurisdictions blocked by the Company at its sole and absolute discretion. This list may be amended by the Company, at its sole and absolute discretion, from time to time.
   • "Services" shall mean the Company's Games and any other services and activities offered at the Site.
   • "Site" shall mean any website and/or mobile site and/or mobile application owned, operated or hosted by the Company.
   • "We", "Our" or "Us" shall mean the Company, its employees, directors, officers, agents, suppliers, consultants and/or contractors ("Associated Persons") as well as any subsidiaries and/or affiliated corporate entities and/or any of the Associated Persons of such subsidiaries and/or affiliated corporate entities.




III. Subordination to the Terms and Conditions and the Binding Effect Thereof

5. By using the Site, registering at the Site, or by participating in one of the Services, You agree to be bound by and to act in accordance with the Terms and Conditions, as they may be updated from time to time, without any reservation.
6. The Company reserves its right to amend these Terms and Conditions at any time, in its absolute and exclusive discretion. You will be notified of any changes to the Terms and Conditions, by posting the new version of the Terms and Conditions on the Site. If You do not wish to be bound by such amendment You must stop using the Site and Services and close Your Account in accordance with these Terms and Conditions.
7. These Terms and Conditions supersede all prior agreements between the parties in relation to its subject matter and constitute the entire and whole agreement between You and the Company. You confirm that, in agreeing to accept these Terms and Conditions, You have not relied on any representation except for any express representation made by the Company in these Terms and Conditions.




IV. Who is Entitled to Participate

8. You may only use the Services if You comply with all of the following:
   1. You are at least eighteen (18) years old or of legal age as determined by the laws of the country where You live (whichever is higher); in this respect, the Company wishes to draw Your attention to the fact that underage gambling is an offence;
   2. You are the owner of a valid payment method (or authorized to use a valid payment method by the owner of that valid payment method);
   3. You do not violate any law or regulation as a result of using the Services. In this context, You agree that if You reside or are present in any jurisdiction that prohibits using the Services offered at the Site (including without limitation any of the Restricted Territories) You shall not participate in the prohibited activity; and You are not a player or otherwise have any connection or can have any influence over an Event and/or any outcome of a Bet.
9. The Services are intended only for Players who are not prohibited by the laws of any applicable jurisdiction from gambling on the internet and/or mobile devices. The Company does not intend to enable You to contravene applicable law. You represent, warrant and agree to ensure that Your use of the Site and/or the Services will comply with all applicable laws, statutes and regulations. The offering or availability of the Services shall not be deemed or interpreted as an offer or invitation by Us to use the Services, if You reside in a place in which such use is currently forbidden by law (including without limitation the Restricted Territories), or where the Company, in its sole and absolute discretion, elects not to offer Services. You shall be solely responsible for determining whether Your use of the Site and/or Services is legal in the place where You live and/or use the Site and/or Services. We make no representations or warranties, expressed or implied, concerning the legality of the Services and/or of the Site and/or of any person's participation in the Services through this Site, and shall not be responsible for any illegal use of the Site by You. It is Your responsibility to ensure that You comply with any and all laws applicable to You before registering or participating in any of the Services through this Site. You should consult with legal counsel in the applicable jurisdiction about the legality of Your use of the Site and/or the Services.
10. Until We have satisfactorily completed age verification, You will not be permitted to withdraw any winnings from Your Account. In addition, the Company reserves the right at any time to request from You evidence of age and if satisfactory proof of age is not provided, then the Company may freeze Your Account and/or prohibit any further gambling via Your Account. In the event that it is found that You are under the age of 18, or the legal age as determined by the laws of the country where You live (whichever is higher), then the Company shall close Your Account and return to You all funds deposited, but the bonuses, winnings and bonus winnings shall not be paid and will be voided.
11. Employees, directors and officers of the Company, as well as members of their families, affiliates or subsidiaries, and all other persons connected, directly or indirectly, to the computer systems or the security system employed by the Company, as well as any person involved in the operation of this Site and the establishment thereof, including, but not limited to advertising, promotion and fulfilment agencies, insurers and legal advisers, webmasters and web suppliers and family members thereof, are not entitled to participate in any of the Services. For the sake of good order it is clarified that any person who is not entitled to participate as aforesaid - as well as any other person who substitutes such excluded person - is also not entitled to any of the prizes afforded or referred to by the Site, and the Company reserves the right to suspend the Account (including freezing all funds deposited within) and void all bonuses, winnings and bonus winnings in the Account.




V. Account Registration

12. Anyone interested in participating in the Services is obliged to register and open an Account at the Site.
13. The Company shall review the details, information and documentation provided by You as a part Our "know your customer" process. The Company will carry additional “know your customer" process upon any special circumstances including, but not limited to, high fraud score, suspicious details provided, a high number of deposits, various IPs used to access the Account, abnormal game play activity and Your jurisdiction.
14. You shall be fully and solely responsible to reserve in confidentiality Your user name and password ("Identification Details") and not to transfer them to another. The full responsibility for an unauthorized use of Your Identification Details lies solely with You, and You alone will bear all responsibility derived from any unauthorized use of Your Identification Details. If You misplace, forget or lose Your Identification Details because of anything other than the Company's error, the Company shall not be liable for any direct or indirect loss associated with such occurrence.
15. You are only allowed to have one Account at this Site. If You open more than one Account, the Company may block or close any or all of Your Accounts at its sole and absolute discretion and You will forfeit some or all of the funds held in Your Accounts, at the Company’s sole and absolute discretion.
16. The Company may at its sole and absolute discretion and without having to provide justification, refuse to open an Account or close an existing Account.
17. You hereby represent that the registration of Your Account is done personally by You and not by and/or for any third party.
18. By opening an Account, You hereby represent, warrant, acknowledge and undertake that (a) the details You submit during the registration process are true and correct, and that You will update them, immediately upon any change thereto, (b) Your Account is for Your personal use only and shall not be used by any third party, (c) any funds You deposit in Your Account may and will be used by You solely for playing the Games and/or using the Services, (d) the Company is not a financial institution and any funds in Your Account shall not accrue any linkage differentials and/or interest, (e) You are of sound mind and You are capable of taking responsibility for Your own actions, (f) it is Your responsibility to read and understand the Games rules and procedures and that You fully understand these rules and procedures, (g) You understand that the use of the Games carries with it a risk of losing funds wagered in the Games, (h) You will cooperate with the Company and provide it with all requested documentation in a full, complete and truthful manner, (i) You have verified and determined that Your use of the Services does not violate any laws or regulations of any jurisdiction that applies to You, (j) You are solely responsible for recording, paying and accounting to any relevant governmental, taxation or other authority for any tax or other levy that may be payable due to Your use of the Site (including, but not limited to, payment of winnings), (k) You will use the Services in good faith towards the Company and others using the Services, (l) You will be solely responsible for all Your losses resulting from placing bets at the Site and playing the Games, (m) the Company may at its sole and absolute discretion, decide whether to open, maintain and/or close Your Account, as well as suspend Your Account, including withholding, freezing and/or confiscating all funds in Your Account and/or voiding all bonuses, winnings and bonus winnings in Your Account, (n) You shall be solely responsible for maintaining the confidentiality of Your Identification Details, and for any and all actions and transactions taken in connection with Your Account by anyone who enters Your Account while using Your Identification Details, and all such actions and transactions shall be deemed as actions and transactions taken by You, (o) You will immediately inform the Company of any suspected unauthorized use of Your Account, (p) You shall not make any charge backs and/or deny or reverse any payment made by You in connection with the Services, and You shall reimburse Us for any loss or damage We may incur as a result of any such action, and in any event You will promptly pay any and all of Your debts to Us, and (q) You shall indemnify Us and hold Us harmless, from and against all direct and indirect claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of or in connection with any breach of these Terms and Conditions by You, and any other liabilities arising out of Your use of the Site and/or Services or any unauthorized use of the Your Account by any third party.
19. You further represent, warrant, acknowledge and undertake that (a) You will not use Your Account, and will not allow any third party to use Your Account, for any Illegal Actions, (b) in case You will perform any Illegal Action the Company shall be entitled to disclose any and all of Your details and information to the relevant authorities, and to suspend Your Account, including withholding, freezing and/or confiscating all funds in Your Account and/or voiding all bonuses, winnings and bonus winnings in Your Account, (c) all money that You deposit into Your Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source; (d) You shall be solely responsible for all losses, liabilities and damages incurred as a result of any Illegal Action performed by You and You shall indemnify Us for any such losses, damages and liabilities, (e) You have not had an Account in the past which was terminated or suspended by the Company, (f) the means of payment (e.g. credit card) You provided the Company in connection with Your Account are owned by You and in Your name (or that the owner of the means of payment provided You with all required consent to use that means of payment for placing a wager via the Site, and You are acting within the confines of that consent) and was not stolen or reported as lost, (g) We are not obligated in any form or manner to validate the consent granted to You by the owner of the means of payment which You use, and (h) You are not and You have not notified the Company that You are addicted to gambling.




VI. Account Operation

20. It is unlawful to deposit any money in Your Account from ill-gotten means, and You will not make such deposits. Without derogating from the above, You hereby acknowledge that the Company will check all transactions to prevent money laundering, and will report any suspicious transactions to the relevant authorities.
21. You are prohibited from transferring or selling your Account to any other person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. This prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.
22. Availability of each payment method depends on Your registration country and chosen currency. Your Account will be credited with the deposit only after the deposit is confirmed by the Company and the relevant payment method; until such confirmation is received, Your Account will not include such deposit in the Account's balance. The Company does not provide credit, nor does it participate in, arrange, permit or knowingly facilitate the giving of credit. Please be advised that deposits made via certain payment methods incur fees and/or commissions charged to such deposits, as detailed in the Deposits page.
23. Your attention is drawn to the fact that the Company imposes certain deposit limits, at its discretion and subject to various reviews and verifications performed by the Company. These could vary over time and in accordance with various characteristics relating to each customer and deposit
24. It is Your responsibility to notify the Company immediately of a lost or stolen payment method, or of any change in the payment method or its details; any losses and damages caused due to Your failure to provide such immediate notification will be solely borne by You, and We will not be liable for any such losses and damages.
25. You are not allowed to transfer funds from Your Account to other Players or to receive money from other Players in Your Account, or to sell, transfer and/or acquire Accounts from other Players.
26. In any case in which You have not logged into Your Account for a period of 10 (ten) months, then Your Account becomes a dormant Account, in which case the Company shall charge an administrative fee equivalent to 10% per month and deduct it from Your real money balance in Your Account. Upon logging into Your Account, Your Account shall cease to be a dormant Account; however, all administrative fees deducted until such time will not be returned to You.
27. You may ask at any time to close Your Account by sending an email to the Company's customer support at customersupport@instantgamesupport.com, and You will be contacted by customer support accordingly in order to facilitate such request.
28. Once a Bet is placed, it cannot be changed or cancelled.
29. A Bet placed after the Event commences (save for in play betting) and/or a Bet placed after the result of the Bet is known, are invalid and do not entitle You to receive any winnings from such a Bet; the sum of the Bet shall be returned to You in such a case.
30. The Company may offer a cash-out feature in some Bets on some Events, at its sole and absolute discretion. This feature, if offered, will allow You to cash-out part or all of Your Bet prior to the end of the Event upon which You placed the Bet. The return provided to You according to the cash-out feature will change during the Event and will be determined by the Company at its sole and absolute discretion. We are under no obligation to provide the cash-out feature in any Event and/or Bet and can cancel this feature altogether without being required to provide any notice about it.
31. The result of the Bet is confirmed by the Company in accordance with official results published by the applicable governing bodies arranging the Events and/or according to alternative sources of information; in an event of a conflict between the official results and other sources of information, the Company shall determine the result of the Bet at its sole and absolute discretion. If the Company is unable to determine the result of the Bet, the Bet will be void and the wager will be returned to You.
32. Subject to Section ‎31, the Company will publish the result of the Bet on the Site, and the Account shall be credited with winnings (if any) within 72 hours of the Company publishing the result of the Bet. In an event of conflict between the results published on the Site and the results registered with the Company’s systems (or with systems operated on the Company's behalf by third parties), the latter shall prevail.




VII. Withdrawals

33. When You request a withdrawal, the funds requested are transferred to the payment method(s) You initially used to deposit.
34. In case where Your payment method is not available for withdrawal due to third party's policy's restrictions, the withdrawal will be made to another payment method available to You.
35. If You have outstanding deposits, the Company reserves the right to postpone or halt withdrawal payments until all deposits are received and confirmed.
36. Should Your bank or payment method charge a processing fee in connection with the withdrawal, the payment of this fee is Your responsibility and such fee shall be deducted from the funds withdrawn.
37. In a case where We cease to offer Our Services in a specific jurisdiction, a reasonable processing fee (beyond that stated in Section ‎35) may be charged to You upon withdrawal.
38. The maximum withdrawal amount per Account is $ CA20,000 per month. In case of progressive jackpots, the winnings can be withdrawn at once in full amount, The Company may, at its sole and absolute discretion, increase these limits to Our valued Players. Minimum Withdrawal Amounts: Wire transfer/iDEAL/Trustly: $ CA50 Cheque: $ CA30 Skrill (Moneybookers), Neteller, credit card, debit card and Paysafecard: $ CA20 Requested withdrawal amounts that are below the minimum sums listed above will not be processed.For further information please contact Our customer support at: customersupport@instantgamesupport.com
39. As a measure to protect You from online fraud, We may sometimes require identity verification before processing a withdrawal. You may be asked to show one or more of the following documents (or additional documents not listed below) to the Company:
    1. Payment method: A clear, legible copy of both sides of the card is required and/or screenshots of the e-wallet used to deposit. For security reasons, the middle eight numbers on the front of the card and the three-digit code on the back of the card's copy must be crossed out.
    2. Proof of address: This can come in the form of a recent utility bill or credit card statement that shows Your full name and address as listed in Your Account. For credit card statements, the middle eight numbers on the front of the card and the three-digit code on the back of the card must crossed out for security reasons.
    3. Photo ID: A recent photographic identifying document is required in order to process Your first withdrawal. The ID can be a copy of a valid passport, driver's license or national ID card. Your name, photograph and signature must appear on the copy sent to Us. In some cases, You may be asked to have Your documents signed and stamped by a qualified notary or solicitor as proof of legitimacy.
40. We reserve the right to require additional documentation where Your cumulative withdrawals amount to $ CA1,500.
41. Required documentation will have to be provided within 7 (seven) days following the request by the Company; should the documentation not be provided within this timeframe, or false or misleading documentation is provided, then the Company may, at is sole and absolute discretion, withhold any withdrawals, seize and/or confiscate the entire balance of Your Account and/or close Your Account .
42. Should concerns arise regarding your documentation in connection with Anti-Money Laundering or similar issues, then the Company may request notarized documents and suspend or close Your Account, including freezing or confiscating the entire balance of Your Account.
43. Without derogating from any other provision of these Terms and Conditions, before any withdrawal is processed, Your gameplay will be reviewed for any irregular playing patterns. Should the Company deem that irregular gameplay has occurred, the Company reserves the right to withhold any withdrawals, seize and/or confiscate the entire balance of Your Account and/or close Your Account.
44. In order to make a withdrawal, click on the "Cashier" icon, followed by the "Withdrawal" option. The select Your preferred withdrawal method, fill out the relevant form as per the withdrawal method chosen, click "Withdraw" and the withdrawal process will begin.
45. For assistance with withdrawals or any other matter, feel free to Contact the Company at customersupport@instantgamesupport.com




VIII. Responsible Gaming & Self-exclusion

46. Always remember that the Services are for Your personal entertainment; they are not meant to make You rich overnight and there are no winnings formulas. Make sure to budget Your money and know the game rules. We suggest that You employ measures aimed towards gambling responsibly, such as timers or other forms of reminders and/or duration, wagers and loss restrictions while gambling.
47. You may exclude Yourself from the use of the Services for any definite or indefinite time via the responsible gaming section in the client interface or by contacting our customer support via customersupport@instantgamesupport.com, in accordance with Your decision to be provided to the Company. Prior to confirming Your self-exclusion request, You will be provided with information regarding the consequences of self-exclusion. Should You decide to be self-excluded, We encourage You to consider extending Your self-exclusion to other remote gambling operators currently used by You. Any undetermined bets at the time of Your self-exclusion will be settled in the normal way, according to the normal timescales and, if subsequently applicable, winnings paid to You. Any self-exclusion Account blocks cannot be undone during the agreed self-exclusion period.
48. Following Your request to be self-excluded: (i) Your Account will be closed and any funds held in Your Account will be returned to; (ii) As soon as practicable after Your request to be self-excluded is submitted to the Company, You will cease to receive any marketing materials relating to the Services; provided, however, that this will not extend to blanket marketing which is targeted at a particular geographical area and where You would not be knowingly included.
49. It is hereby clarified that regardless of the length of Your self-exclusion period, at the end of such self-exclusion period, the self-exclusion will end and You will be allowed to commence wagering with the Company and also receive marketing materials.
50. In requesting self-exclusion, You agree to provide full and accurate personal details, now and in the future, so Your access/use of the Site and Services can be restricted. If You do choose to self-exclude, We will use all reasonable endeavours to ensure We comply with Your self-exclusion. However, in agreeing to self-exclude, You accept that You have a parallel obligation not to seek to circumvent the self-exclusion. Accordingly, We have no responsibility or liability for any subsequent consequences or losses howsoever caused that You may suffer or incur if You commence or continue to gamble through additional online accounts where You have changed any of the registration details or You provide misleading, inaccurate or incomplete details or otherwise seek to circumvent the self-exclusion agreed. Any self-exclusion, time out or any similar action will be valid across all websites operated by the Company.
51. Company will make reasonable efforts to try to prevent the opening of new Accounts, but it is Your sole responsibility not to open new Accounts. Company cannot be held accountable for potential losses on other Accounts.
52. If You are uncertain whether to exclude Yourself from the site, ask Yourself the following:
    1. Have You been diagnosed with an addictive disorder previously?
    2. Do You place bets while under the influence of alcohol or other substances?
    3. Is gambling interfering with Your daily life?
    4. Are You trying to recover previous loses by placing more bets?
    If You answered ‘yes' to one or more of the questions above, it is strongly recommended that You contact the customer support team and ask to be excluded as well as seek professional help.




IX. Bonus Policy

53. Once You make an eligible deposit according to a promotion offered on the Site, You immediately receive a Deposit Bonus. The Deposit Bonus, in the form of bonus money, free bets and/or free spins, will appear in Your bonus balance.
54. Deposits made with Skrill are excluded from all bonus offers.
55. In addition, the Company may offer You a Complimentary Bonus, in the form of bonus money, free bets and/or free spins. The Complimentary Bonus will appear in Your bonus balance.
56. Where a Site provides a Registration Bonus, then once You register with the Site, enter valid personal details and activate Your Account, You are eligible to receive the Registration Bonus; provided solely if You are a new registrant and never had an Account with the Site. The Registration Bonus can be provided in the form of bonus money, free bets and/or free spins. The Registration Bonus will appear in Your bonus balance. Any player can receive only one Registration Bonus with each Site.
57. You can receive up to 5 (five) Registration Bonuses, 5 (five) casino welcome bonuses and 1 (one) sport welcome bonus on the Company's network. In addition, You can receive up to 5 (five) free bet bonuses per month in Your Account.
58. Your wagering is first deducted from the real money balance. When Your real money on Your balance is nil, the wagering will be done from Your bonus balance. If the wager You make is higher than the amount of real money on Your balance, then the wager will be composed from the sum of real money on Your balance and the remainder of the wager - from Your bonus balance. Any Winnings from such a wager shall be split between real money and bonus balance according to the sum of real money and bonus balance used in such a wager. If, at a later stage, Your real money on Your balance is higher than zero, any wagering you perform from that stage will once again be from the real money on Your balance.
59. Only wagers made with Bonus Funds will contribute towards the wagering requirement as provided in Sections ‎68-‎70 (the “Requirement”). Only wagers made after the first successful deposit will contribute to the Requirement. Wagers made with real money will not count towards the Requirement. If You have more than one active bonus, the winnings and the contribution towards the Requirement are divided between these bonuses according to the initial sum of each bonus. By way of example, if You have three active bonuses, the initial sum of the first was of $ CA2, of the second was of $ CA3, and of the third was of $ CA1, then the winnings and the Requirement will be calculated according to a 2-3-1 split.
60. The Bonus Funds cannot be cashed out, and can be used solely for wagering purposes; for the avoidance of doubt, the inclusion of the Bonus Funds in Your Account balance does not mean that the Bonus Funds can be withdrawn and such Bonus Funds will be deducted from Your Account balance for the purpose of withdrawal.
61. Only 5% (five percent) of wagers placed on all versions of video poker and/or power video poker shall be counted towards the Requirement; only 10% (ten percent) of wagers placed on all versions of Blackjack, Baccarat, Roulette, poker table games and/or jackpot games shall be counted towards the Requirement.
62. The following games will not contribute to the Requirement: Cool Buck, Cool Buck 5 Reels, Dragon Dance, Book of Oz, Bookie of Odds, Bikini Party, Koi Princess, Ozzy Osbourne, Bonanza, Diamond Mine, Beehive Bedlam , Fruit Blast, Epic Gems, 1429 Uncharted Seas, Jungle Spirit, Secrets of Christmas, Astro Legends: Lyra and Erion, Forsaken Kingdom, Baker's Treat, Eye of the Kraken, Golden Legend, Hugo 2, Lucky Angler, Pets Go Wild, Rage to Riches, Retro Reels, Retro Reels - Diamond Glitz, Retro Reels - Extreme Heat, Robin Hood Shifting Riches, Stardust, The Wish Master, Tomb Raider - Secret of the Sword, Tomb Raider, Tower Quest, Untamed Bengal Tiger, Untamed Giant Panda, Untamed Wolf Pack, Wheel of Wealth Special Edition, Wheel of Wealth, Reel Rush 2, Jack Hammer 2, Big Bad wolf, Starmania, Ragnarok, Hot Blizzard, Fishermen Gold . The Company shall be entitled, at its sole discretion, to add, from time to time, more games to aforementioned list of games that will not contribute to the Requirement.
63. Subject to the provisions of this Section, only one bonus can be active at the same time. All other bonuses (save for free spins and free bets) will be considered as “Pending Bonuses”, with their applicable wagering requirements commencing only once the Requirement in respect of the active bonus is met in full, or if the active bonus expires or is cancelled for any reason; in addition, if Your Bonus Funds go below $ CA0.50 , the next Pending Bonus (if any) will become active in parallel to the current active bonus. Any Pending Bonus (save for free spins and free bets) cannot be wagered and it will not appear in the bonus balance prior to becoming active, save for where the Bonus Funds go below $ CA0.50. The order of Pending Bonuses (save for free spins and free bets) becoming active will be on the basis of the time granting them to You. You can activate a Pending Bonus by cancelling the active and the Pending Bonuses prior to the Pending Bonus you wish to activate.
64. If You wish to cancel a bonus, the cancelation can be done under the Account tab > Bonus history tab; in which case the Bonus Winnings will be removed as well and will not be converted into real money.
65. You may withdraw Your real money balance (Your deposit and any winnings generated from the deposit) at any time. However, any request of withdrawal of funds from Your real money balance prior to completing the Requirement will cause the removal of the Bonus Funds from Your bonus balance in full and they will not be converted into real money; any Pending Bonuses will be removed as well.
66. The Bonus promotion may be subject to promotion-specific terms and conditions, which you are required to adhere to in order to be eligible to receive the Bonus and/or Bonus Funds, as well as to cash them out, as provided to You in the applicable marketing materials, which must be read in conjunction with these Terms and Conditions.
67. Any breach of these Terms and Conditions shall entitle the Company to cancel, revoke, seize and confiscate the Bonus, the Bonus Funds, Bonus Funds converted into real money and/or close Your Account.
68. Free money bonus
    1. All free money bonuses and the winnings generated from them are part of the Bonus Funds.
    2. The Bonus Funds generated from a free money bonus will be converted to real money only after wagering 50 (fifty) times the sum of the initial sum of the bonus (the "Requirement"). The Requirement must be met in full within 30 (thirty) days of the Bonus being credited to Your Account, otherwise the Bonus Funds will be removed from Your bonus balance in full and will not be converted into real money; for this purpose, the period in which the bonus is a Pending Bonus counts as part of that 30 (thirty) days' period.
69. Free spins
    1. The winnings generated from the free spins are considered as the initial sum of the applicable bonus, and the initial sum of the appliable bonus together with the winnings generated from it shall constitute the Bonus Funds.
    2. The Bonus Funds from a free spin bonus will be converted to real money only after wagering 50 (fifty) times the initial sum of that bonus (i.e., the winnings generated from the original free spins) (the "Requirement"). The Requirement must be met in full within 7 (seven) days of the Bonus being credited to Your Account, otherwise the Bonus Funds will be removed from Your bonus balance in full and will not be converted into real money and You will not be entitled to the free spins; for this purpose, the period in which the bonus is a Pending Bonus counts as part of that 7 (seven) days' period.
70. Free bets
    1. For the purpose of this Section, “Bonus Funds” shall mean the initial sum of the applicable bonus, i.e. the sum of the winnings generated from the free bets less the sum of the free bets wagered, together with the winnings generated from it.
    2. The Bonus Funds from a free bet bonus will be converted to real money only after wagering 10 (ten) times the initial sum of that bonus (i.e., the winnings generated from the original free bet less the sum of the free bet wagered) (the "Requirement"). The Requirement must be met in full within 7 (seven) days of the Bonus being credited to Your Account, otherwise the Bonus Funds will be removed from Your bonus balance in full and will not be converted into real money and You will not be entitled to the free bets; for this purpose, the period in which the bonus is a Pending Bonus counts as part of that 7 (seven) days' period. The Event on which the free bet and/or Bonus Funds are wagered must end and have a result prior to the expiration of the bonus for the purpose of the 7 (seven) days' requirement.
71. Rewards
    1. In order to participate in the Rewards program’s points collection and/or purchase an item with the points via the store, a player must make at least one (1) deposit of ten (10) Euros. Points and items are subject to limitations as set in the applicable terms and conditions. Any use and/or redemption contrary to those terms and conditions is null and void.
    2. Items purchased via the store will expire after 30 days from the date of the purchase.
    3. All items purchased via the store must be wagered a minimum of 50 (fifty) times in 30 days; failure to do so shall result in the expiry of the points and/or in revocation of all winnings generated from such bonuses.
    4. Winnings generated from free spin bonus purchased via the store are limited to $ CA20
    5. Winnings generated from items purchased via the store are limited to the lower of (i) 3 (three) times the items amount (and in the case of free spins – the bonus amount equals the winnings received from the free spin), or (ii) the total amount of deposits made by the Player until the date in which the bonus was received as a prize or redeemed at the store.
    6. In order to progress in the Rewards program’s levels, a player must collect the points required and make at least one (1) deposit of ten (10 Euros) in the last 30 days.
    7. All items purchased via the store are subject to all other items terms and conditions.
72. You shall be solely responsible for paying any relevant taxes levied in relation to the receipt of the Bonus Funds.
73. In the event that the Company deems, at its sole and absolute discretion, that You acted in bad faith in relation to a Bonus and/or tried to abuse a Bonus, You shall become ineligible to receive the Bonus Funds; such ineligibility may be determined and the Bonus Funds confiscated, and Your Account may be closed, even after the award of the Bonus Funds and/or the conversion of the Bonus Funds into real money. acting in bad faith and/or abuse includes, but is not limited to, trying to create an unfair advantage, registering multiple accounts within the Company's network in order to take advantage of any Bonus, and/or receiving the Bonus and/or wagering, alone or together with others, in a manner which provides for guaranteed profits irrespective of the outcome of the wagering.
74. Without derogating from any other provision in these Terms and Conditions, before any withdrawals are processed, Your play will be reviewed for any irregular and/or abusive playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular playing patterns. Additional examples of irregular and/or abusive playing patterns also include, but are not limited to: (i) placing single or multiple bets of a value of fifty percent or more of a Bonus on any single game, individual hand, or round, (ii) building a balance and significantly changing play patterns for example bet size, game types and bet structures etc. in order to meet the Requirement; (iii) placing large bets which result in a substantial gain followed and by a drop in bet size equal to or more than 65% of the previous average bet size until the Requirement is met; (iv) reserving real money funds in any incomplete game round in order to use Bonus Funds before real money gameplay is completed; (v) making large wagers and then substantially reducing the wagers to meet the Requirement; (vi) placing single bets equal to or in excess of the lower of $ CA5 or 5% of the value of the bonus or the lower of $ CA2 or 2% of the value of the bonus if You made a deposit via either Neteller or Skrill (including where such limit is exceeded due to any double up or other feature of any game) until such time as the Requirement for that Bonus has been met, (vii) moving from a low weighted game to a high weighted game after a large win for the purpose of meeting the Requirement, (viii) cooperating with other using the same betting patters, (ix) accepting a bonus or a promotion with the sole purpose of creating a positive expected value on bonus return, (x) delaying a game until the Requirement is met, and/or (xi) making new deposits while having free spin features or bonus features still available in a game . Should the Company deem, at its sole and absolute discretion, that irregular or abusive game play and/or betting techniques circumventing the standard house edge (including, but not limited to, martingale betting strategies, card counting as well as low risk betting in roulette such as betting on red/black in equal amounts) occurred, it reserves the right to confiscate the Bonus Funds (including, but not limited to, after awarding them and/or after converting them to real money) and close Your Account. The Company reserves the right to prevent players registered, logging in or depositing from certain jurisdictions from participating and being eligible for any or all promotions and bonuses, at the Company’s sole and absolute discretion.
75. Any non-insignificant breach of this chapter shall entitle the Company to cancel and revoke the Bonus Funds, and Your Account may be closed.
76. This Bonus Policy applies to all kind of bonuses, promotions and benefits granted to You in excess of the actual deposit made by You
77. The Company reserves the right to alter this chapter, cancel, modify or suspend any offer and any promotion at any time and without prior notice.




X. Powers and Authorities of the Company

78. The Company shall make commercially reasonable efforts to prevent any malfunctioning in the Site's activity and any errors in respect of Events and/or Bets, including, but not limited to, any errors in the odds, names of participants in the Events, handicaps and/or any other component of the Bet. However, in any event of a technical failure (or any other error) in the Site's systems for any reason whatsoever, the Company will be entitled to cancel Your participation in any of the Games, concerning which the malfunctioning has occurred. In such an event, Our responsibility and liability will be limited only to the participation fee and/or Bet sum that was paid by You for participating in such Game, and Your Account will be credited with such participation fee and/or Bet accordingly.
79. The Company reserves the right to cancel, terminate, modify or suspend the Services if for any reason, the Services cannot be conducted as planned, including, but not limited to, infection by computer virus, bugs, tampering or unauthorized intervention, fraud, technical failures or any other causes beyond the control of the Company. If any errors result in awarding winnings to You or in an increase in winnings owed or paid to You, You shall not be entitled to these winnings. You shall immediately inform the Company of the error and shall repay any winnings credited to Your Account in error to the Company (as directed by the Company) or the Company may, at its sole and absolute discretion, deduct an amount equal to those winnings from Your Account or set off such amount against any money owed to You by the Company.
80. The Company reserves the right to cancel, terminate, modify or suspend its Services to You at its sole and absolute discretion.
81. The Company reserves the right to limit, refuse or cancel any bet, stake or other wager made by You or through Your Account, as well as cancel any Game (regardless of whether such cancellation was due to actions on Your part or of any third party), where the Company believes that any act of fraud or any other act of bad faith has been taken against the Company or any third party; in such circumstances You will only be entitled to receive the participation fee sum that was paid by You for participating in such Game, and Your Account will be credited accordingly. Without derogating from any other provision of these Terms and Conditions, in any case in which the Company may terminate and/or suspend Your Account, the Company may freeze and/or confiscate all funds held in Your Account.
82. If You are disconnected from the internet while playing the Games (not through any intentional disconnection on Your part of any other bad faith action), the Games' results and Your Account's balance will be kept as they were before such disconnection. The Company will take all reasonable measures to ensure that if You experience interruptions and/or technical difficulties with any Game, after You had made a wager, You will be allowed to resume play and restore the Game as it was before the interruption and/or technical difficulties took place. If such restoration is not possible, the Company will ensure the Game is terminated, refund the wager to Your Account.
83. The Company shall be entitled, at its sole and absolute discretion, to amend, modify, or discontinue, from time to time, any of the Services, and/or bonuses and/or promotions and/or introduce new Games, Services, bonuses, and/or promotions. We shall not be liable for any loss suffered by You resulting from any changes made and You shall have no claims against Us in such regard.




XI. Reservations concerning Our Responsibility

84. We are not responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of data or information and any direct or indirect loss which arises from these occurrences. We are not responsible for any problems or technical malfunction of any network or lines, Wi-Fi, Bluetooth, computers, systems, servers or providers, computer equipment, software or email on account of technical problems or traffic congestion on the internet or at any web site, mobile site or mobile application. We shall not be responsible or liable to You in the event of systems or communications errors, bugs or viruses relating to the Services and/or Your Account or which will result in damage to Your hardware and/or software and/or data.
85. In no event shall We be liable for any direct, indirect, incidental, special or consequential damages or damages for loss of profits, revenue, data or use incurred by You or any third party, whether in an action for contract, tort or any other legal theory, arising from the access to, or use of, the Site, the Services and/or otherwise.
86. We make no representations about the suitability, reliability, availability, timeliness and accuracy of the information, software, products and Services contained and/or offered at the Site for any purpose. All information, software, products and Services are provided "as is" without warranty of any kind. We hereby disclaim all warranties with respect to information, software, products and Services contained or offered at the Site, whether expressed or implied.
87. We shall have no liability with respect to any damage or loss that was caused due to reliance, of any type, on the information or any other publication or content appearing at the Site, and You are invited to verify the information published at the Site.
88. We shall not be responsible or liable for any actions or omissions of internet service provider or any other third party which provides You with access to the Site or Services.
89. You accept and agree that in respect of some of the Games, a random number generator will determine the randomly generated events required in connection with the Services. You further agree and accept that where the result as received by You conflicts with the result shown on the Company's server (or servers operated on the Company's behalf by third parties), the result shown on the Company's server (or on servers operated on the Company's behalf by third parties) shall in all circumstances take precedence. You understand and agree that the Company's records (or records maintained on its behalf) shall be the final authority in determining the terms of Your use of the Services.
90. You will use the Site and Services at Your own risk, and We shall not be responsible for any damage or loss You shall incur as a result of modifications, enhancement, termination, suspension or discontinuation of the Site or any of the Services. We will not be responsible for any damage or loss You shall incur as a result of Your use or reliance on the content of any website, mobile site and/or mobile application to which links appear on the Site.
91. The site, services, site's content and the software used in connection therewith are provided "as is", and we make no warranty or representation, whether expressed or implied (whether by law, statute, or otherwise), including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness or accuracy, non-infringement of third parties' rights or of applicable laws and regulation in respect of the Site, Services, Site's content and the software used in connection therewith, or that the Site, Services, Site's content and the software used in connection therewith will be uninterrupted, timely, secure or error-free, or that defects will be corrected, or will be free of viruses or bugs or as to results or the accuracy of any information through the site or services.
92. The Company reserves the right to limit, refuse or cancel any bet, stake or other wager made by You or through Your Account, as well as cancel any Game (regardless of whether such cancellation was due to actions on Your part or of any third party), where the Company believes that any act of fraud or any other act of bad faith has been taken against the Company or any third party; including, but not limited to, if the Company reasonably suspects that the integrity of the Event has been questioned, whether by You, by any person associated with You and/or by any third party (such suspicion may arise on the basis of the size, volume, number and/or pattern of Bets placed by You and/or other persons with the Company and/or with third parties as well as any investigation initiated by the applicable authorities and/or Event organizer or sports body); in such circumstances You will only be entitled to receive the participation fee sum and/or Bet that was paid by You for participating in such Game, Your Account will be credited accordingly and You will not be entitled to any winnings from the applicable Game, and if any such winnings were paid to You, the Company shall reduce Your balance by the amount of such winnings (and if the Account balance is insufficient, You shall reimburse the Company with the remainder amount).
93. If You are disconnected from the internet while playing the Games (not through any intentional disconnection on Your part of any other bad faith action), the Games' results and Your Account's balance will be kept as they were before such disconnection. The Company will take all reasonable measures to ensure that if You experience interruptions and/or technical difficulties with any Game, after You had made a wager, You will be allowed to resume play and restore the Game as it was before the interruption and/or technical difficulties took place. If such restoration is not possible, the Company will ensure the Game is terminated, refund the wager to Your Account.




XII. Intellectual Property

94. All the rights, including the intellectual property rights (i.e., patents, copyright, trademarks, service marks, logos, trade names, know-how or any other intellectual property right) concerning the Site, and all of its content (including, but not limited to, programs, files, video, audio, pictures, graphics, pictures, text and software), and/or Services (collectively the "Rights"), are and shall remain the sole and exclusive property of the Company and/or any of its licensors. You may not use any of the Rights without the express prior written approval of the Company, except pursuant to these Terms and Conditions, and You shall not, by using the Services or otherwise, acquire any rights in and/or to any of the Rights. Without derogating from the above, You are strictly prohibited from: (i) copying. redistributing, publishing, reverse engineering, decompiling, disassembling, modifying, translating or making any attempt to access the source code of the Services and/or the Site, (ii) creating derivate works of the source code; (iii) selling, assigning, licensing, sublicensing, transferring, distributing the Services, and (iv) making the Services and/or the Site available to any third party.




XIII. Customer Support

95. You may contact the Company in connection with anything related to the Site and/or the Services at any time via the Company’s customer support, which is available at customersupport@instantgamesupport.com
96. Any communication with the Company's customer support will be handled in the utmost care and without any delay by the Company's customer support representatives and will be escalated to the relevant people where necessary.
97. The Company will not tolerate any abusive behaviour exhibited by You towards the Company's employees. In the event that the Company, at its sole and absolute discretion, deems that Your behaviour, via telephone, live chat, email or otherwise, has been abusive or derogatory towards any of the Company's employees, the Company may, at its sole and absolute discretion, suspend and/or terminate Your Account as well as confiscate all funds in Your Account.




XIV. Disputes

98. Any claim and/or dispute You have must be raised by You, by email to customersupport@instantgamesupport.com, within 7 (seven) days from the date of the occurrence of the issue that You allege to cause such claim and/or dispute; such email must include any and all relevant information and documentation required in order to evaluate Your claim and/or dispute. The Company's customer support department shall review Your claim and/or dispute and provide You with its decision within 14 (fourteen) business days from receiving Your claim and/or dispute. If You do not agree with this decision, You may appeal the decision by sending an email to customersupport@instantgamesupport.com, within 7 (seven) days from the date of transmission of the appealed decision to You, together with all relevant information and documentation; such appeal will be handled by the support manager, and its decision will be the final decision of the Company in this matter.




XV. Miscellaneous

99. These Terms and Conditions and the relationship between You and Us shall be governed by, and construed and interpreted in accordance with, the laws of Curacao, and You irrevocably submit to the exclusive jurisdiction of the competent courts of Curacao with respect to any dispute regarding the validity, breach, interpretation, performance or otherwise arising out of or in connection with these Terms and Conditions and the relationship between You and Us.
100. The Company may, at any time, set off any positive balances in Your Account against any amount owed by You to the Company.
101. The Company may transfer or assign any and all of its rights and obligations hereunder to any third party; without derogating from the above, the Site and/or any of the Services may be operated by third parties. You may not transfer, assign or pledge in any manner whatsoever any of Your rights or obligations under these Terms and Conditions.
102. Unless explicitly stated in these Terms and Conditions, nothing in these Terms and Conditions shall: (i) be construed as creating any agency, arrangement, trust of fiduciary relationships or any similar relationship between You and Us; (ii) create or confer any rights or benefits to any third party, and/or (iii) grant You any security interest in any asset of the Company, including (but not limited to) any sum held in Your Account.
103. We may provide You with notices with respect to or in connection with these Terms and Conditions in an e-mail and/or through the Site, and such notice shall be deemed received by You immediately upon posting it on the Site and/or upon sending the e-mail, as the case may be.
104. No failure or delay on Our part in exercising any right, power or remedy thereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power or remedy preclude any other or further exercise thereof or the exercise of any other right, power or remedy.
105. If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision shall be excluded from these Terms and Conditions and the remainder of these Terms and Conditions shall be interpreted as if such provision was so excluded and shall be enforceable in accordance with its terms; provided, however, that in such event these Terms and Conditions shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction.




XVI. Language Discrepancies

106. The Terms and Conditions have been drafted in the English language. In the event of any discrepancy between the meanings of any translated versions of these Terms and Conditions and the English language version, the meaning of the English language version shall prevail.

Version 1.2 – 16.03.2021

Valid until further notice

I. General

1. The Site is operated by Muchogaming N.V (the "Company"), with registered address at 9 Abraham de Veerstraat, Willemstad, Curacao, offering online gambling products and services under Curacao legislation.
2. These terms and conditions ("Terms and Conditions") govern your ("You", "Your" or "Player") use of the online and mobile gaming services provided to You by the Company. These Terms and Conditions should be read carefully by You in their entirety prior to Your use of the Services. Please note that these Terms and Conditions constitute a legally binding agreement between You and the Company.
3. These Terms and Conditions incorporate Our privacy policy and by agreeing to these Terms and Conditions You confirm that You also accept and agree to Our privacy policy (You can review Our privacy policy by clicking here)




II. Definitions

4. In these Terms and Conditions, the following words and phrases shall (unless the context otherwise requires) have the meanings set out beside them:
   • "$ CA" - shall mean the currency with which You registered Your Account.
   • "Account" shall mean a personal account opened by an individual, solely for such individual to enable such individual to play the Games at the Site.
   • “Bet” shall mean a bet placed by You on an Event.
   • "Games" shall mean any of the games made available on the Site including Events.
   • “Event” shall mean any event upon which a Bet is available on the Site.
   • "Illegal Actions" shall mean illegal, unlawful, fraudulent, or other improper activities (including, but not limited to, (i) collusion between Players, (ii) the use of devices and software such as robots, (iii) sale, transfer and/or acquiring Accounts from other Players, (iv) transfer of funds amongst Players' Accounts), as well as breaking into the Site or attempting to do the same, (v) match fixing or otherwise influencing an Event and/or the outcome of any Bet contrary to applicable legislation and/or the rules of the relevant matches, as well as breaking into the Site or attempting to do the same, (vi) knowingly attempt to circumvent the Company's systems by using a virtual private network connection, (vii) intentionally disconnecting from a game while playing on the Sites, and/or (viii) circumventing the company’s security and prevention system by altering any of the registration details or providing misleading, inaccurate or incomplete personal and/or payment details, or verification information to the Company.
   • "Restricted Territories" shall mean the following countries: Belize, British Virgin Islands, United Kingdom, Israel, Member States of the European Union, the United States of America and additional jurisdictions blocked by the Company at its sole and absolute discretion. This list may be amended by the Company, at its sole and absolute discretion, from time to time.
   • "Services" shall mean the Company's Games and any other services and activities offered at the Site.
   • "Site" shall mean any website and/or mobile site and/or mobile application owned, operated or hosted by the Company.
   • "We", "Our" or "Us" shall mean the Company, its employees, directors, officers, agents, suppliers, consultants and/or contractors ("Associated Persons") as well as any subsidiaries and/or affiliated corporate entities and/or any of the Associated Persons of such subsidiaries and/or affiliated corporate entities.




III. Subordination to the Terms and Conditions and the Binding Effect Thereof

5. By using the Site, registering at the Site, or by participating in one of the Services, You agree to be bound by and to act in accordance with the Terms and Conditions, as they may be updated from time to time, without any reservation.
6. The Company reserves its right to amend these Terms and Conditions at any time, in its absolute and exclusive discretion. You will be notified of any changes to the Terms and Conditions, by posting the new version of the Terms and Conditions on the Site. If You do not wish to be bound by such amendment You must stop using the Site and Services and close Your Account in accordance with these Terms and Conditions.
7. These Terms and Conditions supersede all prior agreements between the parties in relation to its subject matter and constitute the entire and whole agreement between You and the Company. You confirm that, in agreeing to accept these Terms and Conditions, You have not relied on any representation except for any express representation made by the Company in these Terms and Conditions.




IV. Who is Entitled to Participate

8. You may only use the Services if You comply with all of the following:
   1. You are at least eighteen (18) years old or of legal age as determined by the laws of the country where You live (whichever is higher); in this respect, the Company wishes to draw Your attention to the fact that underage gambling is an offence;
   2. You are the owner of a valid payment method (or authorized to use a valid payment method by the owner of that valid payment method);
   3. You do not violate any law or regulation as a result of using the Services. In this context, You agree that if You reside or are present in any jurisdiction that prohibits using the Services offered at the Site (including without limitation any of the Restricted Territories) You shall not participate in the prohibited activity; and You are not a player or otherwise have any connection or can have any influence over an Event and/or any outcome of a Bet.
9. The Services are intended only for Players who are not prohibited by the laws of any applicable jurisdiction from gambling on the internet and/or mobile devices. The Company does not intend to enable You to contravene applicable law. You represent, warrant and agree to ensure that Your use of the Site and/or the Services will comply with all applicable laws, statutes and regulations. The offering or availability of the Services shall not be deemed or interpreted as an offer or invitation by Us to use the Services, if You reside in a place in which such use is currently forbidden by law (including without limitation the Restricted Territories), or where the Company, in its sole and absolute discretion, elects not to offer Services. You shall be solely responsible for determining whether Your use of the Site and/or Services is legal in the place where You live and/or use the Site and/or Services. We make no representations or warranties, expressed or implied, concerning the legality of the Services and/or of the Site and/or of any person's participation in the Services through this Site, and shall not be responsible for any illegal use of the Site by You. It is Your responsibility to ensure that You comply with any and all laws applicable to You before registering or participating in any of the Services through this Site. You should consult with legal counsel in the applicable jurisdiction about the legality of Your use of the Site and/or the Services.
10. Until We have satisfactorily completed age verification, You will not be permitted to withdraw any winnings from Your Account. In addition, the Company reserves the right at any time to request from You evidence of age and if satisfactory proof of age is not provided, then the Company may freeze Your Account and/or prohibit any further gambling via Your Account. In the event that it is found that You are under the age of 18, or the legal age as determined by the laws of the country where You live (whichever is higher), then the Company shall close Your Account and return to You all funds deposited, but the bonuses, winnings and bonus winnings shall not be paid and will be voided.
11. Employees, directors and officers of the Company, as well as members of their families, affiliates or subsidiaries, and all other persons connected, directly or indirectly, to the computer systems or the security system employed by the Company, as well as any person involved in the operation of this Site and the establishment thereof, including, but not limited to advertising, promotion and fulfilment agencies, insurers and legal advisers, webmasters and web suppliers and family members thereof, are not entitled to participate in any of the Services. For the sake of good order it is clarified that any person who is not entitled to participate as aforesaid - as well as any other person who substitutes such excluded person - is also not entitled to any of the prizes afforded or referred to by the Site, and the Company reserves the right to suspend the Account (including freezing all funds deposited within) and void all bonuses, winnings and bonus winnings in the Account.




V. Account Registration

12. Anyone interested in participating in the Services is obliged to register and open an Account at the Site.
13. The Company shall review the details, information and documentation provided by You as a part Our "know your customer" process. The Company will carry additional “know your customer" process upon any special circumstances including, but not limited to, high fraud score, suspicious details provided, a high number of deposits, various IPs used to access the Account, abnormal game play activity and Your jurisdiction.
14. You shall be fully and solely responsible to reserve in confidentiality Your user name and password ("Identification Details") and not to transfer them to another. The full responsibility for an unauthorized use of Your Identification Details lies solely with You, and You alone will bear all responsibility derived from any unauthorized use of Your Identification Details. If You misplace, forget or lose Your Identification Details because of anything other than the Company's error, the Company shall not be liable for any direct or indirect loss associated with such occurrence.
15. You are only allowed to have one Account at this Site. If You open more than one Account, the Company may block or close any or all of Your Accounts at its sole and absolute discretion and You will forfeit some or all of the funds held in Your Accounts, at the Company’s sole and absolute discretion.
16. The Company may at its sole and absolute discretion and without having to provide justification, refuse to open an Account or close an existing Account.
17. You hereby represent that the registration of Your Account is done personally by You and not by and/or for any third party.
18. By opening an Account, You hereby represent, warrant, acknowledge and undertake that (a) the details You submit during the registration process are true and correct, and that You will update them, immediately upon any change thereto, (b) Your Account is for Your personal use only and shall not be used by any third party, (c) any funds You deposit in Your Account may and will be used by You solely for playing the Games and/or using the Services, (d) the Company is not a financial institution and any funds in Your Account shall not accrue any linkage differentials and/or interest, (e) You are of sound mind and You are capable of taking responsibility for Your own actions, (f) it is Your responsibility to read and understand the Games rules and procedures and that You fully understand these rules and procedures, (g) You understand that the use of the Games carries with it a risk of losing funds wagered in the Games, (h) You will cooperate with the Company and provide it with all requested documentation in a full, complete and truthful manner, (i) You have verified and determined that Your use of the Services does not violate any laws or regulations of any jurisdiction that applies to You, (j) You are solely responsible for recording, paying and accounting to any relevant governmental, taxation or other authority for any tax or other levy that may be payable due to Your use of the Site (including, but not limited to, payment of winnings), (k) You will use the Services in good faith towards the Company and others using the Services, (l) You will be solely responsible for all Your losses resulting from placing bets at the Site and playing the Games, (m) the Company may at its sole and absolute discretion, decide whether to open, maintain and/or close Your Account, as well as suspend Your Account, including withholding, freezing and/or confiscating all funds in Your Account and/or voiding all bonuses, winnings and bonus winnings in Your Account, (n) You shall be solely responsible for maintaining the confidentiality of Your Identification Details, and for any and all actions and transactions taken in connection with Your Account by anyone who enters Your Account while using Your Identification Details, and all such actions and transactions shall be deemed as actions and transactions taken by You, (o) You will immediately inform the Company of any suspected unauthorized use of Your Account, (p) You shall not make any charge backs and/or deny or reverse any payment made by You in connection with the Services, and You shall reimburse Us for any loss or damage We may incur as a result of any such action, and in any event You will promptly pay any and all of Your debts to Us, and (q) You shall indemnify Us and hold Us harmless, from and against all direct and indirect claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of or in connection with any breach of these Terms and Conditions by You, and any other liabilities arising out of Your use of the Site and/or Services or any unauthorized use of the Your Account by any third party.
19. You further represent, warrant, acknowledge and undertake that (a) You will not use Your Account, and will not allow any third party to use Your Account, for any Illegal Actions, (b) in case You will perform any Illegal Action the Company shall be entitled to disclose any and all of Your details and information to the relevant authorities, and to suspend Your Account, including withholding, freezing and/or confiscating all funds in Your Account and/or voiding all bonuses, winnings and bonus winnings in Your Account, (c) all money that You deposit into Your Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source; (d) You shall be solely responsible for all losses, liabilities and damages incurred as a result of any Illegal Action performed by You and You shall indemnify Us for any such losses, damages and liabilities, (e) You have not had an Account in the past which was terminated or suspended by the Company, (f) the means of payment (e.g. credit card) You provided the Company in connection with Your Account are owned by You and in Your name (or that the owner of the means of payment provided You with all required consent to use that means of payment for placing a wager via the Site, and You are acting within the confines of that consent) and was not stolen or reported as lost, (g) We are not obligated in any form or manner to validate the consent granted to You by the owner of the means of payment which You use, and (h) You are not and You have not notified the Company that You are addicted to gambling.




VI. Account Operation

20. It is unlawful to deposit any money in Your Account from ill-gotten means, and You will not make such deposits. Without derogating from the above, You hereby acknowledge that the Company will check all transactions to prevent money laundering, and will report any suspicious transactions to the relevant authorities.
21. You are prohibited from transferring or selling your Account to any other person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. This prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.
22. Availability of each payment method depends on Your registration country and chosen currency. Your Account will be credited with the deposit only after the deposit is confirmed by the Company and the relevant payment method; until such confirmation is received, Your Account will not include such deposit in the Account's balance. The Company does not provide credit, nor does it participate in, arrange, permit or knowingly facilitate the giving of credit. Please be advised that deposits made via certain payment methods incur fees and/or commissions charged to such deposits, as detailed in the Deposits page.
23. Your attention is drawn to the fact that the Company imposes certain deposit limits, at its discretion and subject to various reviews and verifications performed by the Company. These could vary over time and in accordance with various characteristics relating to each customer and deposit
24. It is Your responsibility to notify the Company immediately of a lost or stolen payment method, or of any change in the payment method or its details; any losses and damages caused due to Your failure to provide such immediate notification will be solely borne by You, and We will not be liable for any such losses and damages.
25. You are not allowed to transfer funds from Your Account to other Players or to receive money from other Players in Your Account, or to sell, transfer and/or acquire Accounts from other Players.
26. In any case in which You have not logged into Your Account for a period of 10 (ten) months, then Your Account becomes a dormant Account, in which case the Company shall charge an administrative fee equivalent to 10% per month and deduct it from Your real money balance in Your Account. Upon logging into Your Account, Your Account shall cease to be a dormant Account; however, all administrative fees deducted until such time will not be returned to You.
27. You may ask at any time to close Your Account by sending an email to the Company's customer support at customersupport@instantgamesupport.com, and You will be contacted by customer support accordingly in order to facilitate such request.
28. Once a Bet is placed, it cannot be changed or cancelled.
29. A Bet placed after the Event commences (save for in play betting) and/or a Bet placed after the result of the Bet is known, are invalid and do not entitle You to receive any winnings from such a Bet; the sum of the Bet shall be returned to You in such a case.
30. The Company may offer a cash-out feature in some Bets on some Events, at its sole and absolute discretion. This feature, if offered, will allow You to cash-out part or all of Your Bet prior to the end of the Event upon which You placed the Bet. The return provided to You according to the cash-out feature will change during the Event and will be determined by the Company at its sole and absolute discretion. We are under no obligation to provide the cash-out feature in any Event and/or Bet and can cancel this feature altogether without being required to provide any notice about it.
31. The result of the Bet is confirmed by the Company in accordance with official results published by the applicable governing bodies arranging the Events and/or according to alternative sources of information; in an event of a conflict between the official results and other sources of information, the Company shall determine the result of the Bet at its sole and absolute discretion. If the Company is unable to determine the result of the Bet, the Bet will be void and the wager will be returned to You.
32. Subject to Section ‎31, the Company will publish the result of the Bet on the Site, and the Account shall be credited with winnings (if any) within 72 hours of the Company publishing the result of the Bet. In an event of conflict between the results published on the Site and the results registered with the Company’s systems (or with systems operated on the Company's behalf by third parties), the latter shall prevail.




VII. Withdrawals

33. When You request a withdrawal, the funds requested are transferred to the payment method(s) You initially used to deposit.
34. In case where Your payment method is not available for withdrawal due to third party's policy's restrictions, the withdrawal will be made to another payment method available to You.
35. If You have outstanding deposits, the Company reserves the right to postpone or halt withdrawal payments until all deposits are received and confirmed.
36. Should Your bank or payment method charge a processing fee in connection with the withdrawal, the payment of this fee is Your responsibility and such fee shall be deducted from the funds withdrawn.
37. In a case where We cease to offer Our Services in a specific jurisdiction, a reasonable processing fee (beyond that stated in Section ‎35) may be charged to You upon withdrawal.
38. The maximum withdrawal amount per Account is $ CA20,000 per month. In case of progressive jackpots, the winnings can be withdrawn at once in full amount, The Company may, at its sole and absolute discretion, increase these limits to Our valued Players. Minimum Withdrawal Amounts: Wire transfer/iDEAL/Trustly: $ CA50 Cheque: $ CA30 Skrill (Moneybookers), Neteller, credit card, debit card and Paysafecard: $ CA20 Requested withdrawal amounts that are below the minimum sums listed above will not be processed.For further information please contact Our customer support at: customersupport@instantgamesupport.com
39. As a measure to protect You from online fraud, We may sometimes require identity verification before processing a withdrawal. You may be asked to show one or more of the following documents (or additional documents not listed below) to the Company:
    1. Payment method: A clear, legible copy of both sides of the card is required and/or screenshots of the e-wallet used to deposit. For security reasons, the middle eight numbers on the front of the card and the three-digit code on the back of the card's copy must be crossed out.
    2. Proof of address: This can come in the form of a recent utility bill or credit card statement that shows Your full name and address as listed in Your Account. For credit card statements, the middle eight numbers on the front of the card and the three-digit code on the back of the card must crossed out for security reasons.
    3. Photo ID: A recent photographic identifying document is required in order to process Your first withdrawal. The ID can be a copy of a valid passport, driver's license or national ID card. Your name, photograph and signature must appear on the copy sent to Us. In some cases, You may be asked to have Your documents signed and stamped by a qualified notary or solicitor as proof of legitimacy.
40. We reserve the right to require additional documentation where Your cumulative withdrawals amount to $ CA1,500.
41. Required documentation will have to be provided within 7 (seven) days following the request by the Company; should the documentation not be provided within this timeframe, or false or misleading documentation is provided, then the Company may, at is sole and absolute discretion, withhold any withdrawals, seize and/or confiscate the entire balance of Your Account and/or close Your Account .
42. Should concerns arise regarding your documentation in connection with Anti-Money Laundering or similar issues, then the Company may request notarized documents and suspend or close Your Account, including freezing or confiscating the entire balance of Your Account.
43. Without derogating from any other provision of these Terms and Conditions, before any withdrawal is processed, Your gameplay will be reviewed for any irregular playing patterns. Should the Company deem that irregular gameplay has occurred, the Company reserves the right to withhold any withdrawals, seize and/or confiscate the entire balance of Your Account and/or close Your Account.
44. In order to make a withdrawal, click on the "Cashier" icon, followed by the "Withdrawal" option. The select Your preferred withdrawal method, fill out the relevant form as per the withdrawal method chosen, click "Withdraw" and the withdrawal process will begin.
45. For assistance with withdrawals or any other matter, feel free to Contact the Company at customersupport@instantgamesupport.com




VIII. Responsible Gaming & Self-exclusion

46. Always remember that the Services are for Your personal entertainment; they are not meant to make You rich overnight and there are no winnings formulas. Make sure to budget Your money and know the game rules. We suggest that You employ measures aimed towards gambling responsibly, such as timers or other forms of reminders and/or duration, wagers and loss restrictions while gambling.
47. You may exclude Yourself from the use of the Services for any definite or indefinite time via the responsible gaming section in the client interface or by contacting our customer support via customersupport@instantgamesupport.com, in accordance with Your decision to be provided to the Company. Prior to confirming Your self-exclusion request, You will be provided with information regarding the consequences of self-exclusion. Should You decide to be self-excluded, We encourage You to consider extending Your self-exclusion to other remote gambling operators currently used by You. Any undetermined bets at the time of Your self-exclusion will be settled in the normal way, according to the normal timescales and, if subsequently applicable, winnings paid to You. Any self-exclusion Account blocks cannot be undone during the agreed self-exclusion period.
48. Following Your request to be self-excluded: (i) Your Account will be closed and any funds held in Your Account will be returned to; (ii) As soon as practicable after Your request to be self-excluded is submitted to the Company, You will cease to receive any marketing materials relating to the Services; provided, however, that this will not extend to blanket marketing which is targeted at a particular geographical area and where You would not be knowingly included.
49. It is hereby clarified that regardless of the length of Your self-exclusion period, at the end of such self-exclusion period, the self-exclusion will end and You will be allowed to commence wagering with the Company and also receive marketing materials.
50. In requesting self-exclusion, You agree to provide full and accurate personal details, now and in the future, so Your access/use of the Site and Services can be restricted. If You do choose to self-exclude, We will use all reasonable endeavours to ensure We comply with Your self-exclusion. However, in agreeing to self-exclude, You accept that You have a parallel obligation not to seek to circumvent the self-exclusion. Accordingly, We have no responsibility or liability for any subsequent consequences or losses howsoever caused that You may suffer or incur if You commence or continue to gamble through additional online accounts where You have changed any of the registration details or You provide misleading, inaccurate or incomplete details or otherwise seek to circumvent the self-exclusion agreed. Any self-exclusion, time out or any similar action will be valid across all websites operated by the Company.
51. Company will make reasonable efforts to try to prevent the opening of new Accounts, but it is Your sole responsibility not to open new Accounts. Company cannot be held accountable for potential losses on other Accounts.
52. If You are uncertain whether to exclude Yourself from the site, ask Yourself the following:
    1. Have You been diagnosed with an addictive disorder previously?
    2. Do You place bets while under the influence of alcohol or other substances?
    3. Is gambling interfering with Your daily life?
    4. Are You trying to recover previous loses by placing more bets?
    If You answered ‘yes' to one or more of the questions above, it is strongly recommended that You contact the customer support team and ask to be excluded as well as seek professional help.




IX. Bonus Policy

53. Once You make an eligible deposit according to a promotion offered on the Site, You immediately receive a Deposit Bonus. The Deposit Bonus, in the form of bonus money, free bets and/or free spins, will appear in Your bonus balance.
54. Deposits made with Skrill are excluded from all bonus offers.
55. In addition, the Company may offer You a Complimentary Bonus, in the form of bonus money, free bets and/or free spins. The Complimentary Bonus will appear in Your bonus balance.
56. Where a Site provides a Registration Bonus, then once You register with the Site, enter valid personal details and activate Your Account, You are eligible to receive the Registration Bonus; provided solely if You are a new registrant and never had an Account with the Site. The Registration Bonus can be provided in the form of bonus money, free bets and/or free spins. The Registration Bonus will appear in Your bonus balance. Any player can receive only one Registration Bonus with each Site.
57. You can receive up to 5 (five) Registration Bonuses, 5 (five) casino welcome bonuses and 1 (one) sport welcome bonus on the Company's network. In addition, You can receive up to 5 (five) free bet bonuses per month in Your Account.
58. Your wagering is first deducted from the real money balance. When Your real money on Your balance is nil, the wagering will be done from Your bonus balance. If the wager You make is higher than the amount of real money on Your balance, then the wager will be composed from the sum of real money on Your balance and the remainder of the wager - from Your bonus balance. Any Winnings from such a wager shall be split between real money and bonus balance according to the sum of real money and bonus balance used in such a wager. If, at a later stage, Your real money on Your balance is higher than zero, any wagering you perform from that stage will once again be from the real money on Your balance.
59. Only wagers made with Bonus Funds will contribute towards the wagering requirement as provided in Sections ‎68-‎70 (the “Requirement”). Only wagers made after the first successful deposit will contribute to the Requirement. Wagers made with real money will not count towards the Requirement. If You have more than one active bonus, the winnings and the contribution towards the Requirement are divided between these bonuses according to the initial sum of each bonus. By way of example, if You have three active bonuses, the initial sum of the first was of $ CA2, of the second was of $ CA3, and of the third was of $ CA1, then the winnings and the Requirement will be calculated according to a 2-3-1 split.
60. The Bonus Funds cannot be cashed out, and can be used solely for wagering purposes; for the avoidance of doubt, the inclusion of the Bonus Funds in Your Account balance does not mean that the Bonus Funds can be withdrawn and such Bonus Funds will be deducted from Your Account balance for the purpose of withdrawal.
61. Only 5% (five percent) of wagers placed on all versions of video poker and/or power video poker shall be counted towards the Requirement; only 10% (ten percent) of wagers placed on all versions of Blackjack, Baccarat, Roulette, poker table games and/or jackpot games shall be counted towards the Requirement.
62. The following games will not contribute to the Requirement: Cool Buck, Cool Buck 5 Reels, Dragon Dance, Book of Oz, Bookie of Odds, Bikini Party, Koi Princess, Ozzy Osbourne, Bonanza, Diamond Mine, Beehive Bedlam , Fruit Blast, Epic Gems, 1429 Uncharted Seas, Jungle Spirit, Secrets of Christmas, Astro Legends: Lyra and Erion, Forsaken Kingdom, Baker's Treat, Eye of the Kraken, Golden Legend, Hugo 2, Lucky Angler, Pets Go Wild, Rage to Riches, Retro Reels, Retro Reels - Diamond Glitz, Retro Reels - Extreme Heat, Robin Hood Shifting Riches, Stardust, The Wish Master, Tomb Raider - Secret of the Sword, Tomb Raider, Tower Quest, Untamed Bengal Tiger, Untamed Giant Panda, Untamed Wolf Pack, Wheel of Wealth Special Edition, Wheel of Wealth, Reel Rush 2, Jack Hammer 2, Big Bad wolf, Starmania, Ragnarok, Hot Blizzard, Fishermen Gold . The Company shall be entitled, at its sole discretion, to add, from time to time, more games to aforementioned list of games that will not contribute to the Requirement.
63. Subject to the provisions of this Section, only one bonus can be active at the same time. All other bonuses (save for free spins and free bets) will be considered as “Pending Bonuses”, with their applicable wagering requirements commencing only once the Requirement in respect of the active bonus is met in full, or if the active bonus expires or is cancelled for any reason; in addition, if Your Bonus Funds go below $ CA0.50 , the next Pending Bonus (if any) will become active in parallel to the current active bonus. Any Pending Bonus (save for free spins and free bets) cannot be wagered and it will not appear in the bonus balance prior to becoming active, save for where the Bonus Funds go below $ CA0.50. The order of Pending Bonuses (save for free spins and free bets) becoming active will be on the basis of the time granting them to You. You can activate a Pending Bonus by cancelling the active and the Pending Bonuses prior to the Pending Bonus you wish to activate.
64. If You wish to cancel a bonus, the cancelation can be done under the Account tab > Bonus history tab; in which case the Bonus Winnings will be removed as well and will not be converted into real money.
65. You may withdraw Your real money balance (Your deposit and any winnings generated from the deposit) at any time. However, any request of withdrawal of funds from Your real money balance prior to completing the Requirement will cause the removal of the Bonus Funds from Your bonus balance in full and they will not be converted into real money; any Pending Bonuses will be removed as well.
66. The Bonus promotion may be subject to promotion-specific terms and conditions, which you are required to adhere to in order to be eligible to receive the Bonus and/or Bonus Funds, as well as to cash them out, as provided to You in the applicable marketing materials, which must be read in conjunction with these Terms and Conditions.
67. Any breach of these Terms and Conditions shall entitle the Company to cancel, revoke, seize and confiscate the Bonus, the Bonus Funds, Bonus Funds converted into real money and/or close Your Account.
68. Free money bonus
    1. All free money bonuses and the winnings generated from them are part of the Bonus Funds.
    2. The Bonus Funds generated from a free money bonus will be converted to real money only after wagering 50 (fifty) times the sum of the initial sum of the bonus (the "Requirement"). The Requirement must be met in full within 30 (thirty) days of the Bonus being credited to Your Account, otherwise the Bonus Funds will be removed from Your bonus balance in full and will not be converted into real money; for this purpose, the period in which the bonus is a Pending Bonus counts as part of that 30 (thirty) days' period.
69. Free spins
    1. The winnings generated from the free spins are considered as the initial sum of the applicable bonus, and the initial sum of the appliable bonus together with the winnings generated from it shall constitute the Bonus Funds.
    2. The Bonus Funds from a free spin bonus will be converted to real money only after wagering 50 (fifty) times the initial sum of that bonus (i.e., the winnings generated from the original free spins) (the "Requirement"). The Requirement must be met in full within 7 (seven) days of the Bonus being credited to Your Account, otherwise the Bonus Funds will be removed from Your bonus balance in full and will not be converted into real money and You will not be entitled to the free spins; for this purpose, the period in which the bonus is a Pending Bonus counts as part of that 7 (seven) days' period.
70. Free bets
    1. For the purpose of this Section, “Bonus Funds” shall mean the initial sum of the applicable bonus, i.e. the sum of the winnings generated from the free bets less the sum of the free bets wagered, together with the winnings generated from it.
    2. The Bonus Funds from a free bet bonus will be converted to real money only after wagering 10 (ten) times the initial sum of that bonus (i.e., the winnings generated from the original free bet less the sum of the free bet wagered) (the "Requirement"). The Requirement must be met in full within 7 (seven) days of the Bonus being credited to Your Account, otherwise the Bonus Funds will be removed from Your bonus balance in full and will not be converted into real money and You will not be entitled to the free bets; for this purpose, the period in which the bonus is a Pending Bonus counts as part of that 7 (seven) days' period. The Event on which the free bet and/or Bonus Funds are wagered must end and have a result prior to the expiration of the bonus for the purpose of the 7 (seven) days' requirement.
71. Rewards
    1. In order to participate in the Rewards program’s points collection and/or purchase an item with the points via the store, a player must make at least one (1) deposit of ten (10) Euros. Points and items are subject to limitations as set in the applicable terms and conditions. Any use and/or redemption contrary to those terms and conditions is null and void.
    2. Items purchased via the store will expire after 30 days from the date of the purchase.
    3. All items purchased via the store must be wagered a minimum of 50 (fifty) times in 30 days; failure to do so shall result in the expiry of the points and/or in revocation of all winnings generated from such bonuses.
    4. Winnings generated from free spin bonus purchased via the store are limited to $ CA20
    5. Winnings generated from items purchased via the store are limited to the lower of (i) 3 (three) times the items amount (and in the case of free spins – the bonus amount equals the winnings received from the free spin), or (ii) the total amount of deposits made by the Player until the date in which the bonus was received as a prize or redeemed at the store.
    6. In order to progress in the Rewards program’s levels, a player must collect the points required and make at least one (1) deposit of ten (10 Euros) in the last 30 days.
    7. All items purchased via the store are subject to all other items terms and conditions.
72. You shall be solely responsible for paying any relevant taxes levied in relation to the receipt of the Bonus Funds.
73. In the event that the Company deems, at its sole and absolute discretion, that You acted in bad faith in relation to a Bonus and/or tried to abuse a Bonus, You shall become ineligible to receive the Bonus Funds; such ineligibility may be determined and the Bonus Funds confiscated, and Your Account may be closed, even after the award of the Bonus Funds and/or the conversion of the Bonus Funds into real money. acting in bad faith and/or abuse includes, but is not limited to, trying to create an unfair advantage, registering multiple accounts within the Company's network in order to take advantage of any Bonus, and/or receiving the Bonus and/or wagering, alone or together with others, in a manner which provides for guaranteed profits irrespective of the outcome of the wagering.
74. Without derogating from any other provision in these Terms and Conditions, before any withdrawals are processed, Your play will be reviewed for any irregular and/or abusive playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular playing patterns. Additional examples of irregular and/or abusive playing patterns also include, but are not limited to: (i) placing single or multiple bets of a value of fifty percent or more of a Bonus on any single game, individual hand, or round, (ii) building a balance and significantly changing play patterns for example bet size, game types and bet structures etc. in order to meet the Requirement; (iii) placing large bets which result in a substantial gain followed and by a drop in bet size equal to or more than 65% of the previous average bet size until the Requirement is met; (iv) reserving real money funds in any incomplete game round in order to use Bonus Funds before real money gameplay is completed; (v) making large wagers and then substantially reducing the wagers to meet the Requirement; (vi) placing single bets equal to or in excess of the lower of $ CA5 or 5% of the value of the bonus or the lower of $ CA2 or 2% of the value of the bonus if You made a deposit via either Neteller or Skrill (including where such limit is exceeded due to any double up or other feature of any game) until such time as the Requirement for that Bonus has been met, (vii) moving from a low weighted game to a high weighted game after a large win for the purpose of meeting the Requirement, (viii) cooperating with other using the same betting patters, (ix) accepting a bonus or a promotion with the sole purpose of creating a positive expected value on bonus return, (x) delaying a game until the Requirement is met, and/or (xi) making new deposits while having free spin features or bonus features still available in a game . Should the Company deem, at its sole and absolute discretion, that irregular or abusive game play and/or betting techniques circumventing the standard house edge (including, but not limited to, martingale betting strategies, card counting as well as low risk betting in roulette such as betting on red/black in equal amounts) occurred, it reserves the right to confiscate the Bonus Funds (including, but not limited to, after awarding them and/or after converting them to real money) and close Your Account. The Company reserves the right to prevent players registered, logging in or depositing from certain jurisdictions from participating and being eligible for any or all promotions and bonuses, at the Company’s sole and absolute discretion.
75. Any non-insignificant breach of this chapter shall entitle the Company to cancel and revoke the Bonus Funds, and Your Account may be closed.
76. This Bonus Policy applies to all kind of bonuses, promotions and benefits granted to You in excess of the actual deposit made by You
77. The Company reserves the right to alter this chapter, cancel, modify or suspend any offer and any promotion at any time and without prior notice.




X. Powers and Authorities of the Company

78. The Company shall make commercially reasonable efforts to prevent any malfunctioning in the Site's activity and any errors in respect of Events and/or Bets, including, but not limited to, any errors in the odds, names of participants in the Events, handicaps and/or any other component of the Bet. However, in any event of a technical failure (or any other error) in the Site's systems for any reason whatsoever, the Company will be entitled to cancel Your participation in any of the Games, concerning which the malfunctioning has occurred. In such an event, Our responsibility and liability will be limited only to the participation fee and/or Bet sum that was paid by You for participating in such Game, and Your Account will be credited with such participation fee and/or Bet accordingly.
79. The Company reserves the right to cancel, terminate, modify or suspend the Services if for any reason, the Services cannot be conducted as planned, including, but not limited to, infection by computer virus, bugs, tampering or unauthorized intervention, fraud, technical failures or any other causes beyond the control of the Company. If any errors result in awarding winnings to You or in an increase in winnings owed or paid to You, You shall not be entitled to these winnings. You shall immediately inform the Company of the error and shall repay any winnings credited to Your Account in error to the Company (as directed by the Company) or the Company may, at its sole and absolute discretion, deduct an amount equal to those winnings from Your Account or set off such amount against any money owed to You by the Company.
80. The Company reserves the right to cancel, terminate, modify or suspend its Services to You at its sole and absolute discretion.
81. The Company reserves the right to limit, refuse or cancel any bet, stake or other wager made by You or through Your Account, as well as cancel any Game (regardless of whether such cancellation was due to actions on Your part or of any third party), where the Company believes that any act of fraud or any other act of bad faith has been taken against the Company or any third party; in such circumstances You will only be entitled to receive the participation fee sum that was paid by You for participating in such Game, and Your Account will be credited accordingly. Without derogating from any other provision of these Terms and Conditions, in any case in which the Company may terminate and/or suspend Your Account, the Company may freeze and/or confiscate all funds held in Your Account.
82. If You are disconnected from the internet while playing the Games (not through any intentional disconnection on Your part of any other bad faith action), the Games' results and Your Account's balance will be kept as they were before such disconnection. The Company will take all reasonable measures to ensure that if You experience interruptions and/or technical difficulties with any Game, after You had made a wager, You will be allowed to resume play and restore the Game as it was before the interruption and/or technical difficulties took place. If such restoration is not possible, the Company will ensure the Game is terminated, refund the wager to Your Account.
83. The Company shall be entitled, at its sole and absolute discretion, to amend, modify, or discontinue, from time to time, any of the Services, and/or bonuses and/or promotions and/or introduce new Games, Services, bonuses, and/or promotions. We shall not be liable for any loss suffered by You resulting from any changes made and You shall have no claims against Us in such regard.




XI. Reservations concerning Our Responsibility

84. We are not responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of data or information and any direct or indirect loss which arises from these occurrences. We are not responsible for any problems or technical malfunction of any network or lines, Wi-Fi, Bluetooth, computers, systems, servers or providers, computer equipment, software or email on account of technical problems or traffic congestion on the internet or at any web site, mobile site or mobile application. We shall not be responsible or liable to You in the event of systems or communications errors, bugs or viruses relating to the Services and/or Your Account or which will result in damage to Your hardware and/or software and/or data.
85. In no event shall We be liable for any direct, indirect, incidental, special or consequential damages or damages for loss of profits, revenue, data or use incurred by You or any third party, whether in an action for contract, tort or any other legal theory, arising from the access to, or use of, the Site, the Services and/or otherwise.
86. We make no representations about the suitability, reliability, availability, timeliness and accuracy of the information, software, products and Services contained and/or offered at the Site for any purpose. All information, software, products and Services are provided "as is" without warranty of any kind. We hereby disclaim all warranties with respect to information, software, products and Services contained or offered at the Site, whether expressed or implied.
87. We shall have no liability with respect to any damage or loss that was caused due to reliance, of any type, on the information or any other publication or content appearing at the Site, and You are invited to verify the information published at the Site.
88. We shall not be responsible or liable for any actions or omissions of internet service provider or any other third party which provides You with access to the Site or Services.
89. You accept and agree that in respect of some of the Games, a random number generator will determine the randomly generated events required in connection with the Services. You further agree and accept that where the result as received by You conflicts with the result shown on the Company's server (or servers operated on the Company's behalf by third parties), the result shown on the Company's server (or on servers operated on the Company's behalf by third parties) shall in all circumstances take precedence. You understand and agree that the Company's records (or records maintained on its behalf) shall be the final authority in determining the terms of Your use of the Services.
90. You will use the Site and Services at Your own risk, and We shall not be responsible for any damage or loss You shall incur as a result of modifications, enhancement, termination, suspension or discontinuation of the Site or any of the Services. We will not be responsible for any damage or loss You shall incur as a result of Your use or reliance on the content of any website, mobile site and/or mobile application to which links appear on the Site.
91. The site, services, site's content and the software used in connection therewith are provided "as is", and we make no warranty or representation, whether expressed or implied (whether by law, statute, or otherwise), including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness or accuracy, non-infringement of third parties' rights or of applicable laws and regulation in respect of the Site, Services, Site's content and the software used in connection therewith, or that the Site, Services, Site's content and the software used in connection therewith will be uninterrupted, timely, secure or error-free, or that defects will be corrected, or will be free of viruses or bugs or as to results or the accuracy of any information through the site or services.
92. The Company reserves the right to limit, refuse or cancel any bet, stake or other wager made by You or through Your Account, as well as cancel any Game (regardless of whether such cancellation was due to actions on Your part or of any third party), where the Company believes that any act of fraud or any other act of bad faith has been taken against the Company or any third party; including, but not limited to, if the Company reasonably suspects that the integrity of the Event has been questioned, whether by You, by any person associated with You and/or by any third party (such suspicion may arise on the basis of the size, volume, number and/or pattern of Bets placed by You and/or other persons with the Company and/or with third parties as well as any investigation initiated by the applicable authorities and/or Event organizer or sports body); in such circumstances You will only be entitled to receive the participation fee sum and/or Bet that was paid by You for participating in such Game, Your Account will be credited accordingly and You will not be entitled to any winnings from the applicable Game, and if any such winnings were paid to You, the Company shall reduce Your balance by the amount of such winnings (and if the Account balance is insufficient, You shall reimburse the Company with the remainder amount).
93. If You are disconnected from the internet while playing the Games (not through any intentional disconnection on Your part of any other bad faith action), the Games' results and Your Account's balance will be kept as they were before such disconnection. The Company will take all reasonable measures to ensure that if You experience interruptions and/or technical difficulties with any Game, after You had made a wager, You will be allowed to resume play and restore the Game as it was before the interruption and/or technical difficulties took place. If such restoration is not possible, the Company will ensure the Game is terminated, refund the wager to Your Account.




XII. Intellectual Property

94. All the rights, including the intellectual property rights (i.e., patents, copyright, trademarks, service marks, logos, trade names, know-how or any other intellectual property right) concerning the Site, and all of its content (including, but not limited to, programs, files, video, audio, pictures, graphics, pictures, text and software), and/or Services (collectively the "Rights"), are and shall remain the sole and exclusive property of the Company and/or any of its licensors. You may not use any of the Rights without the express prior written approval of the Company, except pursuant to these Terms and Conditions, and You shall not, by using the Services or otherwise, acquire any rights in and/or to any of the Rights. Without derogating from the above, You are strictly prohibited from: (i) copying. redistributing, publishing, reverse engineering, decompiling, disassembling, modifying, translating or making any attempt to access the source code of the Services and/or the Site, (ii) creating derivate works of the source code; (iii) selling, assigning, licensing, sublicensing, transferring, distributing the Services, and (iv) making the Services and/or the Site available to any third party.




XIII. Customer Support

95. You may contact the Company in connection with anything related to the Site and/or the Services at any time via the Company’s customer support, which is available at customersupport@instantgamesupport.com
96. Any communication with the Company's customer support will be handled in the utmost care and without any delay by the Company's customer support representatives and will be escalated to the relevant people where necessary.
97. The Company will not tolerate any abusive behaviour exhibited by You towards the Company's employees. In the event that the Company, at its sole and absolute discretion, deems that Your behaviour, via telephone, live chat, email or otherwise, has been abusive or derogatory towards any of the Company's employees, the Company may, at its sole and absolute discretion, suspend and/or terminate Your Account as well as confiscate all funds in Your Account.




XIV. Disputes

98. Any claim and/or dispute You have must be raised by You, by email to customersupport@instantgamesupport.com, within 7 (seven) days from the date of the occurrence of the issue that You allege to cause such claim and/or dispute; such email must include any and all relevant information and documentation required in order to evaluate Your claim and/or dispute. The Company's customer support department shall review Your claim and/or dispute and provide You with its decision within 14 (fourteen) business days from receiving Your claim and/or dispute. If You do not agree with this decision, You may appeal the decision by sending an email to customersupport@instantgamesupport.com, within 7 (seven) days from the date of transmission of the appealed decision to You, together with all relevant information and documentation; such appeal will be handled by the support manager, and its decision will be the final decision of the Company in this matter.




XV. Miscellaneous

99. These Terms and Conditions and the relationship between You and Us shall be governed by, and construed and interpreted in accordance with, the laws of Curacao, and You irrevocably submit to the exclusive jurisdiction of the competent courts of Curacao with respect to any dispute regarding the validity, breach, interpretation, performance or otherwise arising out of or in connection with these Terms and Conditions and the relationship between You and Us.
100. The Company may, at any time, set off any positive balances in Your Account against any amount owed by You to the Company.
101. The Company may transfer or assign any and all of its rights and obligations hereunder to any third party; without derogating from the above, the Site and/or any of the Services may be operated by third parties. You may not transfer, assign or pledge in any manner whatsoever any of Your rights or obligations under these Terms and Conditions.
102. Unless explicitly stated in these Terms and Conditions, nothing in these Terms and Conditions shall: (i) be construed as creating any agency, arrangement, trust of fiduciary relationships or any similar relationship between You and Us; (ii) create or confer any rights or benefits to any third party, and/or (iii) grant You any security interest in any asset of the Company, including (but not limited to) any sum held in Your Account.
103. We may provide You with notices with respect to or in connection with these Terms and Conditions in an e-mail and/or through the Site, and such notice shall be deemed received by You immediately upon posting it on the Site and/or upon sending the e-mail, as the case may be.
104. No failure or delay on Our part in exercising any right, power or remedy thereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power or remedy preclude any other or further exercise thereof or the exercise of any other right, power or remedy.
105. If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision shall be excluded from these Terms and Conditions and the remainder of these Terms and Conditions shall be interpreted as if such provision was so excluded and shall be enforceable in accordance with its terms; provided, however, that in such event these Terms and Conditions shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction.




XVI. Language Discrepancies

106. The Terms and Conditions have been drafted in the English language. In the event of any discrepancy between the meanings of any translated versions of these Terms and Conditions and the English language version, the meaning of the English language version shall prevail.

Version 1.2 – 16.03.2021

Valid until further notice